Cardinal Maids has been my home cleaning service for several months now. My work schedule changes…read moreweekly and sometimes daily, as I am an "as needed" employee. C.M. works with me adjusting to my schedule. They do so patiently and kindly. I have now enjoyed the services of 2 of their teams. Both teams (usually 2 people) are kind to my 70 pound energetic and curious dog, Daffodil. They both set to work, efficiently and quietly, turning my dusty home into a clean, calm place of peace. I so appreciate Cardinal Maids. 5 Stars Y'all!!

Unreliable, unprofessional, and overpriced. I was a customer for 2+ years and the last 6 months…read morewere terrible. If you want to pay $300+ for one hour of cleaning on any day or time that Cardinal chooses each week, then you've found the right business. Here's the last cleaning I had with them: less than 24 hours before my scheduled cleaning they canceled and asked if they could reschedule for the following week (if a customer cancels within 24 hours, they charge $50, but if they do it, no discount for the customers' inconvenience). I asked if they could find another crew and sometime sooner than a full week later. The next morning I saw a crew had been scheduled on my account and my credit card had been charged even though I never heard back so I contacted them and they told me they couldn't find anyone that day and it would be Monday at 1:30/2:00. I said okay. On Monday at 11:40, they tell me they'll be there at 12:10 -- they don't even ask if they can come earlier, they just assume that someone is home and waiting to adjust to their schedule -- I can't imagine they would have accommodated me if I had called and told them they were coming an 1.5 early with 30 mins notice because my schedule had changed. I ask them to wait until 12:30 so we can make sure someone is home. They come, and they're in and out in an hour. 4 bedrooms, 2.5 baths, kitchen, dining room, family room, living room, 2 sets of stairs....in an hour. The next week they contact me to let me know my previous cleaner has quit, and their prices are going up by 50%. I don't know if there was a change in ownership this year, but this unfortunately wasn't an unusual or out of the ordinary experience with them from the last 6 months.

Just had our first cleaning with Summit Maids. She showed up exactly on time. My house is…read moresparkling! She was quick yet thorough. It feels so refreshing to come home to a clean house. The booking process was a breeze and had great communication with via Yelp messaging while I was shopping around for cleaning services and looking for a quote. They charge by the hour but she must have been working really hard bc I can never get my house clean as quickly as she did! We'll definitely be booking more cleanings.

My partner and I thought we'd treat ourselves to a deep clean of our first home purchase- I have…read morenever been so sad and disappointed. This sponge is just one wipe on my windowsill. One cleaner spent 6 hours in our house doing I'm not sure what. Food crumbs left in our cabinets, spiderwebs in our chandeliers, sticky residue left over from previous owners couch. I had to get on my hands and knees to clean the floor. When we asked for a refund, we were only offered 300$ of the close to 1k we spent. I would never use or recommend again, very disappointed something we thought would be a treat to ourselves during a stressful time has turned into such a headache and extra work.

We have used several cleaning services/companies in the last 7 years and this one surpasses them…read moreall. Relatively pricey depending on your budget for service, but they are worth the cost and we can not say enough about how much attention to detail and care they have shown to everything we needed them to commit to. Truly first class service and so glad to have found them!

Horrible customer service tried to make an inquiry with the owner or whoever was in charge about…read moreproducts and services. Extremely rude and unprofessional not sure who talks on there business line like that but. How you treat people who want to spend money with you or even strangers says alot about you as a company.

They are very responsive and were able to schedule a set cleaning date/time for us. The lead…read moreperson is always the same and They are very organized and do a thorough cleaning job. They were recommended to us by someone who has used Them for a long time. So glad that we have them!!!

I had just bought a house in Willoughby. The only things in the house were 2 couches, dining room…read moreset, a mattress and dresser. Not a whole lot to be in the way. Also have 2 dogs and a cat that I had taken outside so not to be in the way either. 3 women showed up, got to work right away. Whomever did the master bathroom did an exceptional job. The rest of the house left a lot to be desired. The fridge shelves were done but not the door shelves. The oven top still had a bunch of stuff all over it that was able to be wiped up with a paper towel by myself. Inside the oven wasn't even touched. And this is after you tell the client that they have to spray oven cleaner for your workers. The second bathroom still had dust over the light fixture. "Remove build up" as listed on the website wasn't removed at all. Toilet wasn't even touched. Windows are double hung so they are very easy to pop open and take care of, but they weren't even touched. Same with the tracks of the windows and the tracks of the sliding doors. The bar in the lower level is still sticky like it wasn't even done. The center area of the floor was good but it was like they just pushed the dust and dirt to the corner. The vents are still dusty. The cabinets weren't done. I asked for a move in special, and was told that I had to add on "inside the fridge," "inside the cabinets," and "inside the oven" when I was called about them having to cancel our Friday appointment and move it to Wednesday. After reviewing the website, it turns out all those thing I was told to add on were actually part of the move in special. It took them 3 hours to not complete the job. We waited to move everything in to our new home just so it would be easier cleaning for them. This whole order cost me $451.

These women came in, did a fantastic job and left. Very fast. Very efficient. I appreciated them…read moremaking my life easier by taking care of my least favorite part of being an adult. Will be using them again.

I tired having this company come out on multiple occasions and the first time she had to cancel…read morebecause she had to go to another job. The second time I tired to have her come out she never showed up or gave me a reason as to why she couldn't come. I texted her an hour after she was to arrive and said are you still coming. I was having guests over the next day and needed my house cleaned. Still never responded that whole day. The last and final time I tried to have her come out I requested that she would help with a couple kids of laundry and decided to say she doesn't offer laundry assistance and was going to send out someone else after she explicitly said she was going to clean my home. Truly and utterly disappointed.

Cheri and her team did a great job on hard to hit areas such as windows, blinds & baseboards…read more Friendly, prompt, efficient, and fair with price. I highly recommend.

Great job guys! Thank you! Everything was done as promised... I hate cleaning... Lol... Integrity…read morecleaners got the job done!

We have been searching for a cleaning service for quite some time, We were getting older and…read moreneeded help maintaining our house. We found the perfect match! A married couple who were efficient, trustworthy and dependable. We found Tina and Steve. Our wooden floors never looked so good! Tina is a perfectionist and treats everything in our house as though every item were precious. This couple really work well together. They are very punctual and begin their tasks knowing what has to be done. If you want someone to clean your home with great care. Tina and Steve will certainly meet all your expectations. Charlie A 4/25/2024

Very happy with the service. My house is beautifully cleaned every time. They are very reliable…read moreand friendly. I have used them for over ten years and have always been happy with the results! This is good value for the service.

The team did an excellent job cleaning! The cleaning was thorough. I would recommend them 100%. I…read morewas booking services from out of town so I appreciated the great communication and how promptly the team was able to clean my family's house. Thank you thank you! I was not home but my in/laws commented on how nice PTB cleaning services team was too.

-Both owners came out to complete this kind of odd request... i needed about 250 dishes to wash-…read moreand they were on it! -even gave me a complimentary bathroom cleaning! -The quality of work was excellent, I felt very comfortable w/ them in my home. -the value was excellent- nobody else responded to this "odd" job, but they did! TOTALLY AWESOME! thanks!