I did a yelp query to find a company to help us clean up our house following some construction/fix up work we had completed. As I value communication highly in any company or vendor I work with, I was pleased when Paul responded right away with detailed information, rates and possible dates/times. I also appreciated that he communicated via text as that is much easier for me to do with 2 little kids running around!
The 2 women who came to clean the house showed up on time and stayed for the allotted 4 hours for a "deep clean". I appreciated that they appeared to get to some hard to reach spaces, including behind some pieces of furniture as that is what I was hoping for with a "deep clean". They brought their own supplies and worked hard for the duration. We were perfectly happy with the job. One caveat - they only accept cash or Zelle for payment so be prepared to do that.
That being said, the reason I am not giving 5 stars is that following the job, I found some scuff marks on my kitchen sink in 2 very distinct places. It's definitely from someone trying to scrub the sink (stainless steel) as the marks go left to right - in other words, not just some random scratches that we may have done on our own. I texted Paul to let him know in what I felt was not an accusatory or rude manner - I thanked him for the overall cleaning job and just said that I wanted to let him know that some damage was done to our sink. I didn't ask for a refund or any sort of credit - literally just letting him know. And the guy who had responded to all my other texts almost instantly, has now since been ghosting me. So I guess they only respond when it's about something positive? I was just looking for an acknowledgement and maybe a small apology. But my guess is that they interpreted my text as I would NOT be a repeat customer and thus they didn't need to respond which is sad, because I might have been if I had gotten an acknowledgement. As I said in the beginning, I value communication and up to this point, I had been happy with the overall company - cleaning and everything else. Hopefully customer service lesson learned - I wish them luck!
**Update - Paul did eventually reach out to me and let me know he did not have access to the company phone during the time I was attempting to reach him. I do understand that life happens and was just pleased to have him reach back out and acknowledge what had happened. He said their policy is not to use anything to harsh so he would follow up with the women who cleaned our house what had happened. He also offered to come out to try to fix the issue which was appreciated. read more