She is very professional and kind, she was able to schedule me a deep cleaning in urgency, i…read morerecommend her because her and her team did an exelente job cleaning and decluttering my home, i feel a lot better and relax after they finish. Her prices are very reasonable. And i make sure to communicate my main concerns which she took care off. Thank you.

I love Spotless and their service providers. Andrea M is my favorite. They always do an excellent…read morejob. They arrive on time and are efficient so they are in and out quickly. I also appreciate that they bring their own cleaning supplies so that is one less thing that I have to worry about. Their pricing is very affordable and it's transparent. You can easily use their website to book one time or recurring appointments. They have a lot of add-ons on the website so you can customize your cleaning based upon your needs such as bed making, laundry, and blinds. They also have post construction, New Mama, and move in/out services. I would highly recommend Spotless for any of your housekeeping needs. They make everything sparkle and shine.

I was told by the owner and her assistant that Priscilla was great. She is not. Duties listed on…read morethe company website for a basic/recurring service were not done. For example- taking out trash and cleaning toilets. Maybe cleaning toilets does not include the seat where you actually sit your booty every day. She actually left a full trash can. Frankly, I think the cleaning service business is somewhat of a money grab. Only those with a nasty house could be okay with receiving mediocre service. I think these companies do just enough to make it look like they have cleaned. Or, perhaps the cleaners feel I deserve to be taken advantage of because I dared to try and hire hel p. Maybe they only think stressed out women with kids, a lazy husband, and nasty pets need someone to help them occasionally. But, since that's not my life I guess they feel it's okay to come into my home, do a half-ass job, and get paid for it. I have learned a very great lesson. Cleaning companies are just not for me.

I hate to leave poor reviews but I feel cheated. $236 wasted. They did a poor job cleaning. See…read morepicture attached. I couldn't take a clear picture of the dust still under my bed or the baseboards in the bathroom that were not even wiped off. Nasty attitudes and barely spoke to me when they came in. I felt uncomfortable in my own home. In response I was offered 10% off my next cleaning. Who throws good money after bad? No thanks.

Almost $400 for 2 maids for 4 hours and I pretty much had to go around and clean myself after they…read moreleft. We specifically told them to do windows first and all they did was the glass, the sills were left dirty, the kitchen hood was never cleaned, and the bathroom floors were left with small piles of whatever they cleaned. The cleaners were sweet, but the job wasn't done right. Would not recommend.

*Update: I received a call from Merry Maids first thing this morning in regards to my bad…read moreexperience. I wasn't slammed with a bunch of excuses. They took ownership and apologized. They gave me the option to not be charged and we rescheduled another cleaning with the original cleaning ladies from the first time. Running a business is tough and not everyone is going to put in the effort you'd expect out of your own business 100% of the time but the fact that there was such a fast turn around to take ownership, fix the issues, and apologize means a lot. I'm hoping this next cleaning is as good as the first one because so far I like the way they've handled business when faced with conflict. Thanks Jenny* The first time they cleaned my home they had zero issues getting into my apartment complex. The second time I got two phone calls trying to figure out how to enter the apartment. I explained. An hour went by not security cameras never picked up that anyone arrived. I called at 1130am to ask if she got in. They told me she'd be back in an hour. I called at 130 to say she hadn't shown. I was told they've arrive at 215. They never showed. I called back at 3 to ask if they would be there. They told me they were looking for parking. For 45 minutes? Oh ok. They arrived at 330 and hustled to get out of here. My rugs were just left thrown across the living room, my bathroom mats weren't put back, my coffee maker still had coffee in it. (Cleaned it spotless the first time.) I'm already on the hunt for the next cleaner. I don't appreciate paying over $100 then adding tip (that they had no problem taking) to come home to clean up after maids that threw me off my schedule all day. (I find placed to put my dogs when the maids come so really causes a huge delay when the original arrival was gonna be 1030am)

DO NOT USE Merry Maids. They did my apartment last Friday. The person stole from me. My whole shelf…read moreof towels, all my cologne sets, washcloths, laundry supplies, laundry basket, clothes. I had tall laundry basket with dirty clothes. They were thrown all over laundry room floor. Used the basket to put all the stolen stuff in. They also took whole box of medical supplies. My makeup and some clothes. All my towels were brand new and never used. My shelf has never been empty. I would say at least 25 towels and 2 5 pack of washcloths. Every cologne set was never opened. I am disabled and have foot injury and use walker. I sat outside to keep out of way. I believe the stuff was outside front door. 3 min breezeway to parking lot. Probably left basket etc n waited til I came inside. I saw cleaner n assistant both come inside from patio. The cleaner Laura was very rude and unfriendly.i even gave tip. Law will be called and charges will be made to both Laura and Merry Maids. This makes me sick and bad enough I have limited mobility. Made it easy for them. I hope Laura is enjoying my stuff. It won't do any good in jail. Remember DO NOT I REPEAT DO NOT EVER let these low life thieves anywhere near your house. How many other people have been robbed. n . I live on fixed income and don't have money to replace. So now I sit and

Philomena came and clean my apartment(2b 2b) for 2.5 hours on May 29. We were moving out and needed…read morea deep clean and she did a good job. Especially for our cooking counter and bath tube were pretty dirty and she was able to help me clean it professionally. I hired them after another cleaning company bailed me. Therea Maid Service was very responsive if you message them in Yelp or text them. They were flexible and was able to come on short notice. Given the $145 rate, I am glad I found them to clean my apartment.

I'm a busy business woman who doesn't have time to do deep cleanings, so I recently started looking…read moreinto cleaning services. I use to waste 4+ hours on a Saturday just to clean my bathrooms and I was over it - time is money after all! LIVING SITUATION: I live in an apartment with no pets or children so the reason I originally sought out a cleaning service was to have someone come in to clean the bathrooms. After doing extensive research--I'm talking like I called pretty much every cleaning service in Charlotte you could find on yelp--I landed on Enjoy Maids and I'm glad I did. COST: For $59.50, I have the same "maid" come once every two weeks for 2 hours. I work from home so it's easy for me to work in the office while she cleans. Augriem is our "maid" who is super friendly and fast - which really helps me justify why I spent ~$120 a month. Before she arrives, I write out the areas I would like her to clean as well as an "if you have extra time" list and she typically gets through both! Plus, she tolerates me with my micromanaging lists. Typical tasks include deep cleaning of 2 full baths, mopping, vacuuming, dusting of a 1200+ sq ft apartment. HOURLY: Through my research of all cleaning services in Charlotte, not many offer this flexibility to do hourly, most were asking for $100+ for the entire apartment, and I just don't need all of that! By having Augriem here biweekly, we can "rotate" the areas that she cleans. For example, one week on top of the typical bathroom/vacuuming she does, I had her clean and sweep up our patio and another week I had her clean the windows. Stuff that you and I will avoid until we "have time" which let's be honest -- we never will! :) CUSTOMER SERVICE: What I also really like about Enjoy Maids is that they have an online chat service so it's really easy for me just to go to www.enjoymaids.com and IM with one of their staff members to either reschedule, or track down my "maid's" ETA. This is really handy because while they try to stay close to your appointment time, they do have a 4-hour window and sometimes will come 30 minutes-2 hours later than your scheduled appointment time, so it's easy to check in on their status for the day with their IM service. Using EnjoyMaids has allowed me to get my weekends back, enjoying my time off to spend with family and friends -- not stuck all day in the house cleaning! Highly recommend to anyone who values their free time and enjoys a clean apartment.

Very polite and professional duo that came to prepare my new home for move in. Unfortunately the…read morework done was not up to my standard. The inside of my cabinets were lightly wiped but still unclean. Conspicuous dirt and dust left in corners. Tubs not well cleaned. On a positive note I am sure these matters would have been addressed eagerly if I'd requested, but there was not time for that as our move in was scheduled for the next day.

Bianca does a great job at cleaning our home. Her timeliness could be improved. She is reasonably…read morepriced and she does a great job at the cleaning.

Update after leaving my review on her horrible customer service she decided to continue with…read moreharassment months later still sending messages sane yourself the headache do not hire this person how do u not remember cxl the day of service then trying to price gauge when you saw where my house was

I'm a happy camper with this company!! I've hired several cleaning companies throughout the years…read more Time and time again they would consistently miss things or start off doing an amazing job the first couple of times and then efforts seem to be pushed aside. I found Maid in the QC when I commented on a friend's house being so immaculate and that's who she used. Huge difference in the amount of detail they put in and professionalism! Always very easy to schedule and I welcome them into my home. Very thankful and I would recommend to anyone!

Wow so impressed! Recently relocated to Charlotte and was looking for a move-in clean. Coworkers…read morerecommended Maid in the QC and they did not disappoint. I felt like I was moving into a new house. It was so easy to book and the attention to detail gave my OCD a run for its money. I was so happy with the work they did that I have been using them biweekly ever since!