They need to make significant improvements, especially in customer service! The women there are extremely rude. When I asked for a repair on my 18k gold necklace, which I did not purchase from them, one of the staff members looked at me disdainfully. She picked up the necklace as if it were contaminated and said, "This is not one of our chains." I clarified that I had already mentioned I didn't buy it from their store. I do not respond well to snobby attitudes! Their sign out front says "goldsmith," which implies they have the tools to fix or create jewelry. Instead, she told me they couldn't help me and sent me to Kline Jewelers. I guess they will be the ones to get my money! I'm not in Arizona anymore to ask my great uncle, who is a silversmith, to fix it. I had hoped to give these folks a try since I heard from some people at FCC Allenwood that they do repairs. It's frustrating, considering my ethnicity as a Native American, specifically Diné, seems to lead to assumptions that I couldn't possibly own gold. When we are excellent silver smithing people, I will never give these people a good review, even if they paid me. Do not buy from them go to Kline jewelers! They were so pleasant and kind! read more

I have a couple of pieces inherited from my grandmother and needed to get some new findings. Their jewelry is stunning and the PSU line unique. The people are ... meh. I've had contacts. The first was a visit to see how much the repair would cost. The lady didn't even look at me and I didn't like the 'vibe' so I left. My second contact was on a weekend and Lisa was there. She's awesome and very welcoming and pleasant enough to make me leave my jewelry to be repaired. I didn't ask for an ETA when I dropped off but did call Thursday of the following week and whoever answered the phone in the early afternoon sounded as if they may have just rolled out of bed with a cigarette in their mouth and was clearly indifferent to my inquiry. The third contact was a call from Lisa for pick up on Friday. Nice and pleasant interaction. When I picked up I believe it was the artist that waited on me. Pleasant enough. I was just getting new earring hangers which ran $70+ tax. Doesn't take the artists time as anyone can put them on but they are rough around the cuts on both that poke into my skin. My previous hangers someone took the time to solder a small smooth ball onto the hanger to help prevent the poking. They also kept my previous findings so they collect a little scrap to make new earring hangers that poke you in the head for $70 for 2000 earrings. Their PSU jewelry line is pretty cool. read more

I really love the whole unique style of jewelry that the Williamsport area has. I looked up Rick Mahonski online and was really impressed with all different styles and designs that he had with his rings. I found a few styles of different rings that I liked so I emailed the business from the email address that the business website had to get a price quote but never received an email reply back from the business. I decided to visit the shop while I was visiting family in Williamsport. I looked on the website to see what time the store opened on Saturday. No times available on the website. I tried to call the store. No answer nor no voice mail stating no hours......um ok. I decided to just try to go at 11:00 AM on Saturday thinking that the store must be open at 11:00. I must say I was excited to visit the store after the looking at the website. Unfortunately, I was a little frustrated after receiving only mediocre customer service upon arrival to the store. I felt like I was intruding and that I was interrupting the workers from the other room to try on rings and to ask for prices. None of the jewelry had prices on the pieces. I was told this was due to the "fluctuation price of gold." I felt this was a little strange since I went and visited a few jewelers prior to this establishment and did not have this problem at any of the other places. Anyway, I was finally handed a bunch of catalogs from about during this visit (some labeled back from 2008) and told that I could look through these and make an appointment should I want to order anything. About six months later I decided to give this business another try and visit it again because the jewelry is really beautiful. Unfortunately, I received the same treatment, given the same old catalogs and told to contact them if I see something I want to order. its a shame. Both times I visited this store I really had a mind set and determination on buying some pretty jewelry and probably at a nice price. A nice smile and a little friendly help goes a long way. read more