OVERPRICED/RUDE/UNPROFFESSIONAL- Nice way to crap on a 20+ year customer and their employees! My wife is a regular there and has been for some time. We drive all the way from Londonderry, NH to give them our business. My wife knew one of the employees which often assisted her with finding the right materials and products for her garden projects. She loved this place, regardless of the overpricing!
Last Tuesday, my wife, the employee, and a supervisor were discussing the purchase of a couple trees where the employee was given permission by the supervisor to let my wife use her employee discount. I went there today with my wife to make the purchase and pick p the trees. Unfortunately, our friend was not there but she filled in the story to another employee and asked her to take care of us with the discount. No one was to be found out by the trees so we walked all the way up to the front of the first building and grabbed a cashier to come get the slips off of the trees.
While on our way back, the young girl was shark attacked by "Ellen" who always walks around that place like someone pissed in her cheerios, and was given the 3rd degree right in front of us. I was almost going to jump to her defense as the only time I ever saw such grotesque unprofessionalism, was from this same woman at this same location. She made a big deal and refused to listen to us about the supervisor's permission for the discount. Made us walk all the way to the front of the first building for nothing, as she brought the slips to the building mid-yard and left them there with a guy named Jim.
Jim was unspeakably rude and unprofessional, beyond resistant about giving us the discount. We were getting an attitude by both of these individuals simply because our friend was granted permission to help us out. We never would have asked had we known it would turn into this. Jim told us, as customers, that because of the employee trying to use her discount, she was going to be out of a job. We told him we didn't want it turning into that so we didn't want the trees. He said fine and rudely walked away.
I decided maybe I would call Mike the owner to complain and see if his ethics as a business owner would show an ounce of compassion for the situation. I was wrong. He simply gave the excuse that they were all having a bad day and he would "talk" to them. Yeah, I'm sure he did.... The employee ended up quitting over this, we ended up not buying the trees.
Congratulations Mike, owner of Mahoney's! You lost not only one of what many customers considered an asset employee there but our forever business as well. We will spend our money where it is appreciated, and ensure you get fair ratings across the board on social media! You have earned a negative STAR RATING! Thanks for taking care of your loyal customers! Smart business! read more