All I have to say is, if you go to Marion eye center and they give you bad news about your eyesight…read moreand tell you nothing can be done....... GET A SECOND OPINION. PLEASE.

I was due for an eye exam and was having an issue with swelling/crusting at night in my left eye…read more So I called the office. They were able to get me in that day (due to a cancellation). Having cut my eye at 17 and having been traumatized by the ER doctor who treated me - even putting drops in my own eyes has been a challenge. I've not been able to allow anyone else to do it since that time. Because of my skittishness, I've never been able to do the glaucoma exam, either... And it's been more than a few decades now... Dr. Beth Westell (West Frankfort location) not only was able to put drops in my eyes, but was able to do the glaucoma exam! She saw a defect in my cornea and treated me and had me come back, but felt I should see the ophthalmologist, as the situation had not improved (it also had no worsened). She referred me to Dr. George Ortiz (Marion location). I was nervous about my appointment, still feeling quite skittish and not knowing what would be done to exam my eye. Dr. Ortiz was also able to get drops in my eyes. (I was pleasantly surprised!) He did an exam - might have been another glaucoma test - it seemed like the same equipment, and though still skittish, the exam was a success. He diagnosed the issue and took the time to make sure I understood the issue I was having. That said, he is treating me for corneal basement dystrophy w/ corneal erosion. I'm thrilled to report that my eye is improving. I also would like to give Keri (West Frankfort) 5 stars. She always helps me pick out my frames. She's patient, honest, and is always a delight. The receptionist (whose name, I regret I do not have) is also a charming gal - 5 stars for her, too! I've only one issue, but it turned out okay. I was told that they'd be ready in about 2 weeks. I was called a week later and the lens in over my "bad" eye wasn't right - come to find out, it was not correctly done, so Keri examined them and confirmed it wasn't just me. She was very apologetic - though it was through no fault of hers. So, we sent them back to be fixed. They came back a week later and are perfect! So, though they weren't right originally, I still had my glasses in that 2 week time period in which I had been told I'd have my glasses. It all worked out in the end - plus I got an extra visit with Keri when I came back to pick them up.

i've taken my kids here for years. This year I got a new number so I called a few weeks ago to…read morechange my number and confirm my appointment. I took off work went in there and they had canceled my appointment because they neglected to change my number in their system and said I did not confirm the appointments. Said I could reschedule and have to miss another day of work. We will not be returning.

From the owner: At Clarkson Eyecare at 408 West 2nd St, the dedicated team of passionate eye doctors delivers…read morehigh-quality eye care services, including comprehensive eye exams. Using the latest diagnostic and treatment technologies, they help keep your vision sharp and clear for years to come. Clarkson Eyecare also offers the newest styles and brands of eyeglass frames so you can look good while seeing better. Prefer contacts? Fittings are available as well. Ready to schedule your annual eye exam? Book your appointment online through the Patient Portal or give us a call.

Every time I go there and have my eye problems examined, he comes up with a different result and a…read moredifferent medication prescription. Also, it's advisable to go for a second opinion after a visit to this place.

Marion Eye Center & Optical in Salem, IL is refusing to provide me with my own patient records…read more Upon request, they even hung up on me twice because when they lied and said that they are not allowed to fax records to me, I asked them to say that on a recorded line. HIPAA (specifically 45 C.F.R. § 164.524) gives patients (me) the right to access and obtain copies of my own records - including from optometrists - in the form or format that I request (if it is readily producible in that format). I asked for it to be either faxed or emailed to me and said I'm happy to sign any records release necessary. I was hung up on twice and told by Sandy that they refuse to release that information to anyone but another clinic. This a violation of my rights and a violation of law. I will be filing a complaint with U.S. HHS as well as with the Office of Health Care Regulation at the Illinois Department of Public Health. I recommend the optometrist in charge educate the staff on the code of federal regulations: https://www.ecfr.gov/current/title-45/subtitle-A/subchapter-C/part-164/subpart-E/section-164.524 Finally, before posting this review I called them back If refuted in any way, I have the receipts.

The way they conduct themselves is horrible. The gentleman who helps you with your glasses openly…read moretalked about patients after they leave and what he said was rude. He didn't adjust my mother's glasses just gave them to her and was EXTREMELY RUDE. Would never recommend them to anyone.