They have no annual fees on their credit cards, and some of the lowest car loans you'll find. The…read moreATM even let's you take out smaller amounts under $20. Leave that over-priced Bank of Fee's behind..

I have been banking here with my husband for a few years now and until recently when going through…read morethe exhausting loan process realized how valuable a local bank can be. Beth and the other gals at the bank saw me every day for 3 weeks when we were going thru the closing process and we're able to get me everything we needed. It's also nice to walk in where they know you and your back round.

This is the best local bank you will ever deal with!! We have patronized this branch in Severna…read morePark for the last 15yrs. They have always gone out of their way to make you feel like 'one of the family'. It's nice to call or come in and they know you by name and ask how the family is doing. They are there for ALL your financial needs and will go out of their way to help you with any thing from savings to mortgages and everything in between. Thanks Karen Carre and Beth for putting up with me and the family....lol. Susie =)

I took a friend to this branch to get a Certified check for a purchase of a car. She came back…read moreempty handed, I asked why, and she said that KAREN, the cashier, said could not give her a check, that my friend needs to go back to the branch she opened her account, (now that was the most ridiculous thing I ever heard that day) her bank was an hour away, and it was already few minutes to 5pm (when the banks close), which means there was no way we can get to silver spring and back in time. So we decided to call customer service, who proof that there was no reason that my friend couldn't be issued a certified or Cashier's check. I was so mad, I decided to go to talk to Karen to get more information as to why she will not issue the certified or Cashier's check. The bank had already closed, but the employees were still in, so I knocked and Karen finally came, so I politely asked why she can't issue the check, considering, my friend provided every form of ID Karen asked for. she couldn't give us any clear explanation besides the fact that she was so rude and unprofessional. On top of that, Karen did not give her her ID back. The next morning, my friend went to a different branch and received a Cashier's check with no hassle what so ever. So since we had to go back there the next morning to pick her ID, I decided to give my complaint to Karen's Manager. To my surprise, she defended Karen saying that my friend was on the phone, and because of that, she looked suspicious, excuse me! what is the purpose of her ID card if you can't verify her with that. Was it because she was black, withdrawing 5k, that makes her suspicious? Both the Manager (who was a woman, can't remember her name, but she was on duty during the morning to early afternoon of Friday, 02/26/2016) and Karen were very rude and unprofessional. Not even a single apology came out of their mouth. Because of this experience, my friend decided, she is going to close her account, and to be honest, I don't think I will ever recommend bank of america. May be it had to do with that particular branch, but man coming from a person works with customers all the time, that is no customer service.

I will gladly post the first review...The Senior Bank Associate Tammy is the most pleasant,…read moreprofessional, knowledgeable, and compassionate employee there! She spent hours with me last week and assured me that she/they would do everything possible to resolve a mistake that was made. First and foremost, employees anywhere NEVER admit to mistakes, nonetheless a bank. For me it was not the mistake, it was Tammy's ability to apologize and resolve the issue. I am forever grateful to her for her superb customer service. She went absolutely ABOVE and BEYOND to help me. I do not normally bank with Sandy Spring, but if I could continue to have the warm and pleasant experience that I had with Tammy, I would undoubtedly open an account. Thank you Tammy! Thank you Sandy Spring Bank!

Answered all my questions and addressed all my concerns. Mr. Singh is the best. I have to add 85…read morecharacters, hope this helps.

Jarad Rice was amazing! My card was compromised, and when I went into the bank, he was efficient,…read moreextremely helpful, made suggestions so that my card would be less likely to be compromised in the future, and made sure that all my questions and " fears" were addressed. Best experience that I've ever had at a bank!! M and T at the Severna Park branch

Nice people but systemic business problems. I have a HELOC with PNC and make regular "principal…read moreonly" payments in addition to automatic monthly payments. Literally, for years I have had problems at this location with them logging these principal payments as regular P&I payments resulting in increased average daily balance (to bank's advantage) and extra trips to resolve. It got so bad a couple years ago that I made formal complaints to several consumer and regulatory entities. PNC Corporate office even offered to have me make principal deposits through them because of this Branch problems. Cause? Tellers are not properly trained, software is too complicated for them to master, or PNC does not want to solve this problem as it benefits from the error. Or, some combination of these. Things have improved significantly in the past two years, but it reoccurred this week (in spite of writing "HELOC Principal Payment" in the check memo line and verbally confirming with teller each time). Bank staff told me that this is a recurring problem. They were all understanding/professional and solved the problem, but it required I make an additional early payment for the next month, required a special trip, and used over an hour of my time. Groundhog Day at PNC. I will not do business with them again...can't execute a simple transaction on a regular basis without error.

I had to go the V.P. level to have $27.38 returned to my account for a show that was canceled. The…read morebank REFUSED to put a provisional credit in my account while my dispute was investigated. They were obnoxious and condescending to me on the phone. The bank manager at Severna Park submitted my evidence to customer service. The performer sent me a screenshot showing were Square had removed the money from his account. PNC refused to put my money back into my account, saying they had 90 days to complete their "investigation ", and my case could not be escalated. This bank made a billion dollars in the last quarter ALONE, but it took them d*** near 3 months to return $27.38 that Square had already removed from the merchant 's account? This is unacceptable, and I advise ANY one looking for a bank to bypass PNC. They have NO respect for the so-called "little guy", and deplorable customer service practices!

I opened an account at this bank because I needed to open an account for my nonprofit and my credit…read moreunion only does personal banking. I also appreciated the fact that there is a location so close to my home. I admit that I did not do a thorough enough research and did not realize until after the fact that this bank does not offer mobile check deposit. I am unable to drive and so that is very helpful for me. However, what I love about this bank is that they have gone above and beyond to help accommodate me bye making me very comfortable with mailing in my check deposits. The branch manager and everyone else I have dealt with have all been incredibly kind and helpful and understanding of my situation. I appreciate a business that looks at people as more than just a name or an account number and this bank, specifically this location in Crownsville, does exactly that!

We refinanced our mortgage with BOGB because they made it easy & straight forward on requirements…read morewhen big banks had requirements that were complex, and constantly changing. Also, when we have a question, we pick up the phone or stop by a branch. We liked it so much at BOGB that we used them for our business banking. They again, made requirements straight forward where other banks we used had a 10 page list of requirements which included making us login to online banking, having personal accounts, forcing us to have X transactions per month, etc. And to top it off, I have a local branch where I can email for questions, send in tax docs, etc, but also have the convenience to go to many branches. They have great people, locations and availability!

This is the worst branch I've ever been to. The staff was very rude and didn't even wanna do their…read morejobs. There whole customer service needs a reboot. I went here to pay off my credit card and close the account. I physically went into the building not the drivethru and stood in line for about 5 minutes. There was a lady working the drivethru window and 2 employees working the counter. I was greeted nicely but then the girl who wasn't doing anything was like well be right with you. Meanwhile her coworker was giving me the stink eye. Once I finally got to their counter the lady who was working the window greeted me after she finished with her customers! I told her what I came there to do and she said ok you'll need to sit with a banker to double check the balance to make sure there aren't any hidden fees. I was like can't I just pull it up on the app? And she said sometimes that's not the true balance. This is when I started to get mad. Why have an app that doesn't even work then?? So then I sit with the banker and she gives me the same total that I have on my app. Then she was like ok you can go stand in line and they'll assist you with your payment. At this point I'm annoyed because I'm in a game of ping pong with these workers. I finally get up there and stink eye boy is like how can I help you and I'm like I'm just trying to pay this thing off so I can be on my merry way. And he was like ok how much do you wanna pay and I gave him the total the banker gave me. And he was like ok I got it. Then the banker gets up and starts talking to the teller who wasn't working and as soon as I said I'm paying with my debit card from a different bank she was like oh you can't do that because the amount is to much to process. Bruh!! I was like isn't this a bank? Don't y'all have an atm or something? She was like yes but you're gonna have to go through the drivethru to use it. So I left after that. I've never been so annoyed by a bank before. This is why I'm canceling all accounts with Wells Fargo and sticking to USAA.

Been in this branch four times, all of which were awful experiences. At this branch many seemingly…read moresimple transactions turn into full on ordeals, thanks to the extremely rude branch manager. I always end up going to another Wells Fargo location where all my banking needs go very smoothly.

This Bank is horrible. The customer service is the worst I've experienced. They do not respond and…read morethis goes for the manager too. I do not recommend them. Stay away. I had to give them one star to post the review they don't deserve one star.