the best agency in paris in france in europe. in the world quoi !…read moresimply: the agency to brief !

From the idea to the finished product. A crazy creative…read morecontent & production agency in France. Part of GroupM / WPP.

I am based in Switzerland for 3 months but am traveling around Europe. Read all the eSIM reviews…read moreand ended up buying an Orange Holiday data and voice eSIM. Everything installed fine and the eSIM worked as soon as I arrived in Europe as expected. I received an email saying I would have to submit passport info to keep the eSIM activated. I did all that online and had no issues. Calls, texts, etc. including to the US all work as expected. The challenge I ran into was trying to extend the time on the SIM, which is valid for 14 days initially. Tried to do it online and Orange Travel site kept telling me it couldn't find my account. I tried to call Orange, but their menu system is entirely in French. I do not speak French well and the system disconnected me. I tried contacting them online. Two days later, someone wrote back to me telling me how to call them - the same line that is French-only. I actually ended up figuring out how to solve my own problem, added time to the eSIM and am continuing to use it. So, the middle-of-the road review is because the eSIM works great. The customer service is absolutely useless. I received an email asking me to write a review of the service. The form was in French, which I translated in my browser, but when I put in all the information, the submit button never activated. Thanks to Google Translate, I wrote them a "glowing" bad review in French and emailed it to them. In short, the eSIM works (if your phone supports one). You can buy it in advance in the US and install it, activating it when you arrive in Europe. It is cheaper than my home service roaming charges. However, IF YOU NEED SUPPORT, I would suggest finding another company or, as some reviewers did, go to the Orange Travel store in person. At least you will be talking to a human who might be able to speak English.

ORANGE is a rip-off. On our Sept. trip to Paris, we purchased two "ORANGE HOLIDAY" sim cards at…read morethe airport. The salesperson assured us all we had to do was put these new sim cards into our phones, but no, he would not do it for us. And also told us the special little tool for accessing the SIM port on our phones was included in the envelope (it was not). We attempted to install both SIM cards, neither of which worked. Finally got help from a Lyca (sp?) store in Paris, and purchased NEW SIM cards from another carrier, which worked great. I haven't yet found a customer service email online to get a refund. The live chat person hung up on me after giving me a 4-DIGIT phone number to call, which would not, of course, work in the US. Really bad customer service, and what a rip-off.