I am beyond alarmed by my experience with Magnolia Mutts. I brought my dog in for a temperament evaluation--a controlled, basic service required before boarding--and during that process, they lost my dog.
This is not a minor mistake. It reflects a serious failure in supervision, handling protocols, and basic duty of care. When a business accepts responsibility for an animal, there is an expectation that proper safety measures, secure containment, and trained staff are in place at all times.
The emotional distress this has caused my 7yr old daughter cannot be overstated. Pet owners trust facilities like this with members of their family. Losing a dog under your care demonstrates negligence that should concern anyone considering their services.
I strongly advise others to carefully evaluate whether this is a safe environment for their pets and to ask detailed questions about their safety procedures, staff training, and incident response protocols. read more