I've been incredibly disappointed in this place! They're now managed by some huge healthcare…read moremonopoly and getting anything that improves the quality of life corrected is next to impossible. From annoying things like filthy dirty carpets, constantly failing HVAC in each unit, high chef turnover (results in inconsistent food quality), and for the 3rd time in 3 years - no pool. The pool situation is now going on 9 months... the management simply does not care. My father's health has declined significantly due to the lack of care of the management of this facility - exacerbated by the fact that the pool is closed. Additionally adding to the poor rating outside of their control is the fact that the availability of care physicians in the Macon area is ABISMAL. wound, foot, gastro - months long waits. DO NOT SPEND $8K A month after the $400-800k apartment mortgage going here!! It's NOT WORTH IT - THE MANAGMENT IS TERRRRRRRIBLE. Makes me so angry - old ppl are fearful and nobody will speak up accordingly, they all feel trapped.

Caring for your elderly parents is hard and a huge responsibility. My mother was a healthcare…read moreresident (2 years in memory care and 5 years in skilled nursing) at Carlyle Place. I have been wrestling with writing this review for about a year now. However, I feel like it is time to share our experiences. My family and I chose Carlyle Place healthcare after visiting several Macon area facilities. We believed that Carlyle could provide the communication, continuity, and care that we needed and expected for our mother. Almost immediately after her placement, we quickly realized the impressions we were given during our tour didn't match our experiences. On day one, we arrived at the appointed time, to experience what should have been a major red flags: no one there to greet us in the memory care unit; staff unaware of her arrival; and no one to be found. Communication with staff was consistently difficult. For an issue to be resolved, it had to work its way from staff to management, all the way to upper management. Understand, each step of the way required me to be persistent through angry, disrespectful, and dismissive replies from Carlyle employees; in short, because I dared to advocate for my mother's care. My active involvement became necessary because throughout my daily visits, I became aware of the significant lack of continuity of the staff (for example, staff turnover especially with nurses and CNA's, this applied to nurse management and upper management as well). This constant change in staff contributed to my need to communicate changes in my mother's status, care plans, etc. All of these things, among others I won't mention, contributed to the undesirable care my mother received. I guess I say all of this to say, the "country club image" that Carlyle Place has in the Macon community doesn't fully reflect the heart of what occurs inside the actual healthcare facility. If I can honor my mother's life and death in one way, it would be to encourage those of you entering the stage of life where you are caring for aging loved ones to pay attention, show up and advocate for them. This is a hard time, but despite the burden, your involvement is vital to the care they ultimately receive regardless the facility.

I was lifted with an improper sling that caused great pain ma y times before I called the corporate…read moreoffice, who sent down a rep that found they actually had a comfortable one, they just didn't use it. Thus means they were either untrained, or just being cruel. They will admit neither. I was also attacked by my roommate, and the did nothing to discipline him. The police were called but they failed to interview me. I should state that violence is a big red flag to government assistance programs and internet sites.

Wonderful staff, community, overall place! Compassion, patience, and understanding. It shows that…read morePinegate treats everyone like family.

Beautiful Community and attentive staff! Truly an amazing place!read more

PT & OT staff caring and very competent. Bad experience with admission and d/c process related to…read morecommunication.

Extremely disappointed! There is a lack of help and the help that is there is not focused on…read moreproviding care for the patients. I have seen where they've been more interested in their iPhone versus taking care of patients. Waited over four hours to go to the bathroom. Instead of coming to help to go to the bathroom they just put diapers on the me and therefore they don't have to change the bed. Terrible care. So sad.

Hello, my grandmother was transported here from Atlanta. The first day we spoke with the director…read moreit was very pleasant. The transition and the transport was easy. When we arrived, we met the staff, and everyone was nice! Ms.D was my grandmother's nurse. We decided to give her total comfort care and that's what she received. When my grandmother passed away the staff was very helpful, sincere, supportive and sympathetic. I love this place it was nice, clean and the entire staff including the director were AMAZING!!!!!!