Let's just start by saying I'm extremely picky and very anal. Kendall is not only a very well mannered polite person but extremely knowledgeable and very friendly towards any questions. He taught me a few things about my own product since I am a car enthusiast and walked me through the car wash process while he washed the car. He makes detailing look very easy. I washed my own cars in the past and to be honest, I've been doing it all wrong. After Kendall finished with my car, there was not a single scratch or swirl mark which the car had from my washing right before his wash. TRUE PROFESSIONAL. Also for those that care about quality here's a check list. 1) two bucket method. 2) designated wheel brushes, wheel sponges, and wheel micros. 3) designated car wash mitts, one for the top of the car and one for the bottom. 4) comes with own water tank, pressure cleaner, vacuum, wash hoses, foam cannon, wax machines and all. 5) he also does not use the same micros for any longer than a month tops. He also carries a brand new 24 pack bag on him at all times for emergency. read more