I hired them for my daughter's first birthday and the artists didn't show up. When I got out my phone to search for their number, I saw they had emailed twice. The first email said, "Can you please call me", and second email (after 20 minutes) said, "We are going to leave now. I was expecting a call. However, I am unable to reach you." First of all, the address was CLEARLY stated in the contract. The party was in a clubhouse (right in front of the gate) with lots of people walking in with presents and balloons in their hands. Second of all, WHO CHECKS THEIR EMAILS DURING THEIR BABY'S BIRTHDAY PARTY????
I responded back with how disappointed I was with their service. At this point I was very annoyed that I had to take time out of enjoying my daughter's party to handle this unprofessional work. What makes it worse is that the owner didn't even take time to respond in order to explain or make any of this situation better. I guess I should have seen the red flags when she kept asking for the signed contract when I already sent it to her.
Not professional nor good at customer service. read more