I use this self storage spot personally and it is clean. Even the move in/contract process was…read moretotally digital which I liked before even arriving into town-

no service. cannot get them to answer phone, inconsistant billing, not a great place to rent from…read moreunless you want to always be there in person to get the right billing and payment done. they charged me late fees when not late. they charged me fees to get my account fixed when it was their spelling mistake. poor service, or non existant. No wonder they don't answer the phone if they know how! the worse

My opinion based on my experience is that the new owners are nothing but common thieves with their…read morepricing, admin fees, lein fees, and late fees. I couldn't get my stuff out of here fast enough. I was on auto pay when they bought it and jacked the prices. I unknowingly fell behind and had to pay over $700 in these bogus fees even though they were getting money every month. I'm still waiting for an explanation. BUYER BEWARE!! Go anywhere but here, use this place as a last resort only! *This business was great when it was family owned, and I had been a customer without issue for over 12 years.

We had a hard time finding any storage options here in Twin Falls and I happened to look them up on…read moreline. I was able to secure a unit online and they made the whole transaction easy! They had all the paperwork ready when I showed up and I was putting stuff in my unit 10 minutes later. Seems very secure and very clean too. Very convenient and close to boot. I recommend them.

if I could go less than one star I would. They made me pay for a extra month of storage when I…read moremoved out, THEN rented it out before my month was up. if at all possible I would never use this place EVER.

I felt compelled to write a review since the only other reviews on here are 1 star and this place…read moredefinitely deserves more than that. I used U-haul's moving containers/pods to move from California to Idaho. This the service where you pack and they ship them to you. My guaranteed delivery date to my home was December 15th. I had family members arriving that same day to help unpack. Unfortunately, this location was a bit understaffed that day so they could not deliver my containers until the 16th. This was not the best news because the containers had our guest bed that my in laws were supposed to sleep in on the night of the 15th. I spoke with the General Manager Jon (I forget his last name), and he was more than willing to work with me. I offered to pick up the container myself if they lent me a trailer that I could pull behind my truck. John agreed and that's what I did. I ended up going back after unloading that container and picking up another trailer with my last two containers and a Uhaul truck that could pull the large trailer for FREE. Now, Jon made this happen and really saved Uhaul's reputation in my opinion because I was a bit irritated that corporate did not first check to see if they could actually fulfill their promise on the guaranteed delivery date. This location deserves 4 stars because of Jon's great customer service. The only reason I'm not giving this location 5 stars is because there is a gentlemen there who works under Jon that makes it known he doesn't want to be there by his sh*ty attitude... I won't name names though because he looks like he really needs the job.

The best joke in the area…read more We were moving stuff from Washington to Arizona. In the drive down, the U-Haul's "Service Engine" light came on. Now being a proactive guy, we called into the road side assistance while we were parked at the local Chick-fil-a. I advised the person on the phone of the issue and he said we should take the truck to the local rental location, which I did. Upon arrival, I walked into the mail building (part of it is storage) and tried to talk to an employee in a green U-Haul shirt. I started to explain what had happened and his first words were "I'm not a mechanic, what am I supposed to do, I can't fix a service engine light." He then continued to rant about how crappy the process is and that he can't fix it and I need to work with roadside assistance. He did decide to call RA and get some input from them. After about 30 minutes he finally decided to look at the code and see what was wrong. Once he got the code, he called RA and they directed me to get it to a local mechanic. I had to drive it over and explain what was going on. After 1 hour at the mechanic said it was a fuel issue and needed a new fuel pump. This requires removing 2 feet of stuff from the truck to get access to the panel. I asked for a new truck to get on the road as we had hotel reservations to get to. They said no and that we had to wait. Ultimatley it took over 3 hours to get the issue resolved and I had to push for it. The local service center guys sucked. They were more than unhelpful and so was RA. I had to push to get the stuff fixed and it became my issue instead of U-Haul doing whatever they can to help the customer. I should have let the truck break down on the side of the road instead of being proactive and saving them tons. I will never rent from U-Haul again.