Wow!!! Exceptional service!! I needed same day service for my husband's uniform, drove a near 30…read moreminutes to get here and they did it for me ON THE SPOT so I wouldn't have to make the drive back! FANNNtastic!!!

I dropped off my tux to be cleaned. The owner told me to pick it up after 5:00 on a Wednesday. I…read moregot there at 6:00 (they close at 6:30) and they were already closed. No sign, no explanation. Annoying but not terrible. The next day, I picked up the tux. The price was $19.95. So the owner says there is a $20 minimum for credit card payments. I looked at him and said "seriously, for a nickel?" He smiled back at me and said "yes" That was more than annoying, it was petty. With customer service like that, I plan to take my business elsewhere.

I am a huge fan of this little family owned business. After trying every dry cleaner in town this…read moreplace had me sold. Not only are they quick and dependable but they just get everythign right. I had a small spot on one of my shirts and the owner insisted on keeping it until they could clean it properly. The spot was so small I did not even notice the small stain but he truly cares about his finsihed product and needed it to be perfect. I have tried many a dry cleaner and Winchester Cleaners is the ONLY one that understands what a proper heavy startched shirt should be. Kudos and keep up the great work

Utterly incompetent. Refused to let me leave with my garments and demanded 50% because it had…read morealready been worked on. Every stitch is double tracked and uneven with horrible start and end points. I like to support small, local businesses, but the owner (elderly asian male) of this establishment will never get another penny out of me. He took it as a personal attack because I told him I could not trust his establishment to undo their wrongs and would rather take my business elsewhere. Save yourself the time and money and find someplace else for your seamstress needs. Out of the six pieces I asked him to sew on, not one is serviceable.

Great dry cleaners with very reasonable prices. They're always willing to rush a cleaning job when…read moreI have a last minute business trip. A very friendly staff, always greets you with a smile. So sorry to hear the previous owner passed, but his tradition of good quality service lives on.

Used them for years before they stole one if my shirts. I pointed out on the slip I had 6 shirts,…read moreand it was crossed out with 5 written next to it....they said They counted wrong and I would find the shirt when I got home. I never did...hope they like the shirt, it cost them a customer. Look elsewhere

Skip this place. I specifically went to this cleaner because it had good reviews. I had bed linens…read morelaundered. 2 twin bed sheets were $23 each! A twin duvet was $19. ?! I was told that a flat sheet of fabric takes as much labor and prep as a ruffled duvet cover. (It's the size of a small tablecloth). After disagreeing with the person at the counter, I was ultimately charged for 3 duvet covers. The twin sheets and twin duvet cover were over $60! Absurd. Also- when I called multiple times throughout the day to check if the items were done, no one answered the phone any of those times.

I had a hat which came back all stretched out. The cleaners were sure it was not anything that…read morehappened during the cleaning; I was sure it was. Although they couldn't imagine how the cleaning could have resulted in the stretching, they listened to me. They got one of their tailors to fix it so that it fits and I can wear it again. Can't ask for any better service than that. AND they were friendly throughout the process.

Fast service and always provides excellent service when cleaning my work clothes. Owner is super…read morefriendly and they charge a fair price for their services.

Twice I had to bring something ack that he didn't one either didn't see or screwed up the hem …read more Would refund me so I had to wait for repair not worth going here.

Great value and drying cleaning done on site. They also offer clean and store for comforters over…read morethe summer season.

I drive here from Cambridge to get my shirts and slacks cleaned. I've tried a lot of other…read morecleaners (including Zoots) and none of them measured up to Fresh Touch. They can do overnight at no extra change and standard turn around is 3-4 days which is perfectly fine. Button or the hem on your pants will be fixed at no additional charge (haven't needed anything else sewn but they might do more too). Fast, reliable cleaner who doesn't butcher or shrink my clothes. Oh, and they're cheaper than the chain places too.

First off, the dry-cleaning we had done here was fine. No complaints…read more But. Rude, rude service. My husband dropped off a few things we needed for a wedding here. He walked over the day before they were due to be ready, just to see if they were done early. He was met with "they'll be done when I said they'll be done." The next day when I went to pick up the clothes, the store was open, but there was no one at the counter. I rang the bell several times, called out, and a few other customers entered the store behind me. Finally, I walked to the back to see if someone was there (my thought being, what if someone is hurt?!) Finally a woman poked her head up and immediately yelled at me "for being in a private area." I'm not asking to be treated like a Queen. But basic decency is something I look for in a local business. With so many options in the Somerville area, we'll take our business somewhere else that treats us with a little respect and cordiality.

I've been going to Fashad at Clevergreen for a few years now and, as the four star rating would…read moreindicate...I'm a fan. Their prices aren't the lowest around, but this is a great example that you get what you pay for; I've yet to have an issue with stains not coming out or clothes coming back from Clevergreen smelling of chemicals like you had them cleaned by a Halliburton fracking operation. The one time there was a mixup with my clothes (actually, I think it was the first time I brought anything to this cleaner...) they went the extra mile to make sure I got my clothes back as quickly as possible, apologized for the inconvenience, and took the charge off my bill. On the negative side, some of the comments I've read about the customer service from folks other than the owner (Fashad) aren't totally wrong. Sometimes when you walk in, there's no one at the counter and you have to wait for someone to come from the back of the shop...and that someone doesn't always seem too pleased. When I weigh the pros and the cons, I think the pros win here. I've had so many challenges dealing with other cleaners that I just don't get from these folks. Granted, they're not perfect, but I think they're sincere in wanting to do a good job and, yes, the screaming Liberal in me loves feeling like I'm doing something good by working with an environmentally friendly dry cleaner, so....maybe I'm a little biased....