11/17/23 Got my son's hair cut here yesterday by Sophia. It was his first haircut- he wiggled/ hollered a couple of times but quickly calmed and sat still with watching the tv and my husband or I at his side/ holding on to him in the car. When another family came in about half way through he was done fussing and they repeatedly remarked how calm he was and how well he was doing. I "get" that kids can be wiggly and difficult to give a cut to, but that really was not the case with him.
In the moment, I was impressed with the ratings on Google and FB and the recent repeat "Best of" Award so I went in trusting he was in good hands. I appreciated how quickly and confidently Sophia worked with him but after washing the gel out of his hair last night and seeing it dry today, woah! It's actually inexplicably bad. We asked for his hair to be cut like my husband's, who was physically right there. She confirmed we wanted the back/sides tight and the top long. A small trim would be good but mostly keep the length to brush to the side. Physical example and verbal confirmation, simple enough.
1- We noticed after leaving she only cleaned up the one patch of peach fuzz that we pointed out, on his neck behind his ear-ish, but not the other. Though she cleaned all around the hairline, she just left that patch for some reason. Hmmm, ok, not the end of the world and we have the means to clean that at home, but for a $28+ tip cut, should we have to....
2- Today I see his fringe/bangs are extremely choppy and not in a straight line. The hair on his right is barely pinch-able and the corresponding hair on his left is incheS long. There is no rhyme or reason, just about an inch-wide strip along the left side of his head is long and the rest is... not.
3- There are chunks just.... missing in the shorter top hair too. Impossible for me to get a snap of but noticable in person. Honestly just the more I look the worse it gets.
4- Before making the first snip up top she did confirm between her fingers she was cutting the right amount. It just kept getting shorter and shorter though...
This last point is less of an issue for me and was no issue at all at the moment because, though it wasn't what I'd wanted, *if it were even* it'd grow in fine and I could maintain the sides myself. Unfortunately.... I now have to figure this whole thing out myself as I do not have the money to risk his hair "professionally" again and I do not live in the area to go right back to them.... Not that that's a very comfortable option anyway.
In short... I do not understand how they are the "Best of Westchester" and have such high reviews if this is what we left with. If I could get back there I'd request a refund. It's just hair and will grow back, I'm not devastated here.... I'm just bummed that we paid over $30 for a service that was performed so poorly. I 100% could have messed up his hair *for free* I hope this can save someone else the trouble. read more