Have washed my car here a few times, does a good job. Owners were responsive over email to answer…read morequestions I had. The basic wash does at least as good a job as the self-serve bays I have used elsewhere, and I don't have to do any work. And basically the same cost. Facility is newer, modern, clean, and maintained. The automated payment kiosk accepts cash and credit.

I would have given it five stars however, "two dollar Tuesday" you were supposed to get off two…read moredollars on every wash. I was charged full price. I also think that $20 for a laser wash could be a little steep. Wash did a decent job it's brand new and everything works as it should. Vacuums are two dollars.

paid for the drive thru wash. light turned green. went in and light stayed green. backed up and…read moretried again several time. left with no wash. their number is disconnected and no workers there. the place is trash don't let them steal your money.

I was charged for a wash I didn't get! I put my card in their machine for automatic carwash,…read more5/2/24, and it asked for cash or card, so I tried cash but that didn't work either. I left the automatic car wash and spent $5 in their do-it-yourself wash. The rinse water doesn't rinse well - dried in white spots all over my black car. Today, 5/4/24, I noticed their $12 charge on my bank card. I tried calling the number shown online, but it goes to a fax machine. No one to talk to, no way to get my money back! I recommend you stay away from this carwash!!

Broken equipment, some bays do not work. Foam brushes don't work in some of the bays. Old and not…read moremaintained. Avoid.

I usually come to the car wash, when I need a quick rinse with no issues. Today, however, is a…read moredifferent story. I normally have coins in my truck in order to complete my car wash. This day, I had to get cash from the atm, and then change for the $20 bill prior to my arrival. Having done that, I was chatting with a friend on the phone, and I did something stupid, I went to the first machine that collects cash, and what I thought was the change dish for the quarters I would receive in the front. It turns out, since I was on the phone, I didn't see the buttons for the wash (this was the island in the driveway for the touch free lane). As I have a truck, I never thought about using a touch free lane (they don't clean as much as a gentle wash). Anyhow, I had already put my $5 bill in, and it showed $5 credit. Alas, I see the red REFUND button! Nope. It doesn't work....... So, I after a phone call (number actually found on a real change machine on the main building wall), I explain on the answering machine (no live person during Monday business hours) and I wait about 5 minutes and decide to add to that total to get to the price point of options for this touch free. As it turns out, after another insertion of $5, it spills $3 in quarters out! Ok...... then I see where it previously said $5 credit scrolling across the display, now it says OUT OF SERVICE! You've got to be kidding me. I go to call again to the number on the other machine, and now now answer but a message that says "we can't take your call right now, call back later" So I'm out $7 and no way to contact the company. It's another year later, and they have not refunded me, nor can I get ahold of anyone. This is probably a lost cause. "Don't go there!" Is my advice. I hope they fix it all, but my hopes are not up. Since I live in FL and only visit Ohio in the summer, and maybe not this summer. It'll not be a stop for me anytime soon. Beware!

Very professional. Car is vacuumed, mats washed and inside windows clean, depending on which wash…read moreyou request. Local owner.

I would never let them wash my car again!!!!! 30 dollars and they did a awful job on vacuuming. My…read morewindows are smudgedi had to tell him to please wash my tires. The back of my SUV was not even vacuumed. What a mess they created.

Stopped here on our way out of town. I decided to just try getting some lunch from here. Got food…read morefor four people for around $30 so it wasn't too badly priced. Food was all pretty tasty too. Ordered the flatbread pizza, chicken quesadilla, sliders, hot dog, mozzarella sticks, fries, and curly fries. Definitely better than most gas station food and was prepped fresh after you ordered. The place was pretty clean, well stocked, bathrooms were clean and staff was all pretty friendly.

I bought two slim jims, one of the slim jims tasted rancid and was visibly darker than the other. I…read moreasked if I could just exchange it for another one but they said I couldn't without a receipt. I gave them the receipt for the other slim jim I bought and they said they won't refund it unless it was the exact slim Jim with the same serial number on the receipt. They had just witnessed the purchase, and I'm sure they have cameras that can prove I had bought it as I hadn't even left the building. When the worker brought the issue to the manager, I visibly heard and saw the manager shake her head and roll her eyes and say that she won't do shit about it and that it's just a slim jim it's only what? A dollar?

As far as local car washes go, this is the only one that actually cleaned my car. It was powerful…read moreenough to remove all the salt & dirt buildup yet left the tree sap behind. However, my overall experience left me feeling a little salty as the customer service was award & rude. If it's your first time going, watch out because the staff here has absolutely no patience! Similar to using an ATM, there are signs that clearly state the prices & what each package includes but you don't have much time to read & debate as the line is non stop. One of the male employees kept approaching customers at the purchasing station & taking their payment method (they accept credit/debit cards) from their hands & using it. This seemed weird & rushed to me as he kept walking back & forth from car to car. I choose the $18.00 unlimited monthly fast pass but wont be going back- there are no signs nor explanation on the receipt as to how to use your pass again. However, the website explains that your suppose to receive a windshield sticker so that you can visit again ( I never got one) & didn't know this as asking the staff wasn't an option. The only thing they gave me was an air freshener & towel. Upon pulling up to the tunnel, another male staffer yelled at me repeatedly about my window but I clearly couldn't hear him. When I rolled it down a little more to tell him I'm practically deaf in that ear he cut me off before I could get one word out & just kept screaming at me. Some customers are hearing impaired- just saying...unprofessional! However, after your vehicle is finished; you do have free access to the vacuums. Yet since this is an automatic wash you wont need to worry about tipping the staff; not that they deserve it.

These people are 100 percent crooks. They signed me up for a…read morecarwash plan with a monthly fee without my knowledge. Ive been emailing back and forth with their customer service all day to cancel the plan and they cant find my account. Likely another lie. I will most likely have to get a new debit card and number to make the charges stop. I used their carwash only once and they chipped the paint on my mustang. Stay away! Far away!

While traveling from Florida through Ohio, I visited this carwash on Friday, June 20, 2025. After…read moreleaving, I immediately noticed that my dashboard had been badly scratched. I returned right away and showed the damage to the manager, who attempted to fix it on the spot -- unfortunately, without success. She did take appropriate steps, including photographing the damage and completing a standard company incident report for the General Manager to review. The General Manager later contacted me and stated that they use only the safest products, materials and clean towels, and that the company would not take responsibility for the damage. When I suggested that the damage might have been caused by an employee wearing a watch or bracelet, he firmly stated that his staff does not wear any wristwear. Fortunately, my vehicle has a window mounted camera. Upon reviewing the footage, I found clear video evidence of employees wearing watches and an employee wearing a bracelet while cleaning my dash. The attached photos are screenshots taken directly from that footage. I have provided this evidence to the company and followed up with multiple emails describing the damage, but they have continued to deny responsibility. The damage is permanent and will require a full dashboard replacement estimated at $3,400. I will provide updates as this issue progresses.

I have enjoyed my year service at waterway. I went and got the highest package for a year that…read moreincluded inside and out. But as that seems to only be at one location I would not recommend that package unless you are really sure you are going to use it. There are sometimes really long waits and you lose a good part of your day getting it done. I often went to other locations for the ceramic and took care of the inside myself, which takes much less time. With all I help run time and money are important. The staff are very nice at the other locations but I wish all had a place to vacuum out your car. Not all do. So the staff are amazing in customer service, but if you get an unlimited package I would only go as high as Ceramic. Unless you just happen to live in Pepper Pike. It will save you money on a good wash. Good service. You will appreciate it in the winter months.

Employees are absolutely horrible.!!!Sprays half the car off but not the other half.the back of the…read morecar is always dirty.Did I mention the employees being lazy.You can't do customer service with your phone in your hand and head phones on.

I have been a loyal customer in the past. I recently purchased the $14.95 car wash package. Once…read moreI decided to cancel, I realized the form they gave me did not have instructions on how to cancel. I have called their number SEVERAL times only to hear the same message every time telling their customers to leave a message and they will be sure to call them right back. I have not heard back and I see they took ANOTHER payment out of my account again today. I am now an unhappy FORMER customer! Planning to call BBB!!

Side mirror was damaged. Their claims process is non-existent. Phone calls and visits so far have…read moreresulted in absolutely no reply. For the past 3 weeks I have been told someone would reply within "24-48 hours". It's remarkable to me that a business can cause damage and then completely ignore you.

My truck was seriously damaged in this car wash and they denied my claim without a reasonable…read moreexplanation.

All winter, whenever it snows and it drops enough to fill up the driveway, Albert has come to…read moreplow-day or night. There is a seasonal contract which must be signed first, however. He always shows up to do the job, with a big truck that has a large plow. We haven't been disappointed with the service, and Albert is a nice guy!

Stuff missing from from car after we got our car detailed , we found Al Harper on Linkden,…read more dropped off our beautiful family car to him, met his wife Erika Harper who was also shady. we had Air Pods missing from the glove box, and we could almost get a whiff of marijuana coming from the inside of the car. The car we use to drive our children around in. DEFINITELY LOOK ELSEWHERE!! YoI been warned.