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Magic Chinese Massage

5.0 (1 review)

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2 years ago

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Cocoon Spa & Wellness - Relaxing space. Pity about the service.

Cocoon Spa & Wellness

2.6(7 reviews)
1.5 km•Magill
•$$$

All the hard work setting up this outwardly beautiful is a waste because it's rotten at the core…read more And that core is a few key staff who simply cannot (or cannot be bothered to) do their job. Services are lovely and the therapists I had were wonderful but the customer care is abysmal. They don't want to hear your concerns. They want 5 stars. Whoever owns this place needs to take a good look at who they're employing because I would NEVER send any of my friends or family here. I'd be mortified if they were treated the way I was treated. I am now proactively warning my network not to go here.

Abhorrent Customer Service !! Booked a Hen's Day massage for a bride and 4 friends for Sat 3rd of…read moreFebruary 2018..... Spoke to D on a number of occasions to organise the day. Even rang on Friday February 2nd 2018 and spoke to another staff member to ensure she had a table for a pregnant lady and ended the call with "thank you, see you tomorrow!" The Bride and guests arrived on time at 1.30pm to be told by the Manager, L, that the booking was 3rd of March 2018. She was advised that a number of calls had been made with D and another staff member yesterday to confirm the booking for the next day.... The Manager, was absolutely rude ! Did not give a damn that her staff had made an error and in fact started to blame the poor Bride ! At first she was not even going to give the girls a refund ! Stating that they could all turn up on 3rd of March, or all come at different appointments times. No offers of a goodwill gesture or even an apology, just ignorance. She then gave the bride a refund but not her guests. Finally, with all guests being given a refund, with the Manager running her mouth off and being very nasty and rude, the poor Bride and guests left the shop with the brides Hen's Day ruined !! So, Nasty and Rude Manager, why was D's hands shaking and why was she looking very upset and embarrassed behind the counter with you, whilst doing the refunds???.... Hmmm ...maybe because she knew, your business (she) had made an error!?!? An error that ruined a Bride's day ! Word of mouth is very important for business, especially in an area such as Norwood/St Morris. Unfortunately, the 5 ladies you were rude to today are a mix of well educated multicultural ladies who live in the local area and have large friendship bases...

Magic Chinese Massage - massage - Updated May 2026

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