As a freight forwarder, I work with a lot of steamship lines so I understand the challenges they face and how it is supposed to work. This is the worst one I have ever dealt with. If anything can be screwed up, they will do it. If you have them fix it, they will screw it up a few times first and charge you to do it.
I have given them many chances with various shipments, but I will NEVER again use them. I have instructed my overseas' agents to NEVER book with them on my behalf because of their incompetence.
A few of their customer service people are polite and as helpful as they can be, but at the supervisory level, they are not helpful. If there were negative stars to give, I would have selected it. they should not even have a 1-star rating. read more