I scheduled an appointment online and it was so simple. I had an insurance issue and Brianne was a…read more10 out of 10 helping me.

Came here for the first time a few weeks ago for my 6mo cleaning. By far the best dental experience…read moreI've had. The facilities and staff were friendly and helpful. The hygienist was highly skilled as was the dentist. Didn't have any of the usual soreness in my gums that I've experienced from previous dentists office's. I'm extremely happy to have found this office.

Great dentist. She makes her patients feel at ease. The exam assessments are shown on the TV…read moremonitor so I can see what she is talking about. The staff is friendly and it seems that they all get along quite well. I have been there for four appointments and each time everyone, dentist included, has given me the impression that they care about me first and then my dental work needs.

I was a long-time loyal client of Apex Dental, but after being denied access to my paid CAT SCAN…read moreand experiencing poor customer service, I took my business elsewhere. I was assured by Dr English I would have access to the scan, if it was beyond his level of expertise. I paid 380.00 for the scan to see if Apex dental could do the dental work I needed. Now I have personally been denied my records including to another dentistry office and North Alabama Oral Facial specialist. I will say Dr English was always good to me and I trusted his opinion of my dental needs. I sadly would not recommend their dental practices and front office personnel. Update Dr English called this morning and acknowledged the impact of the issue and inconvenience this may have caused. I appreciated his understanding and he politely explained the troubles of sharing the Scan. He was so kind to take time out of his day and acknowledge the issue with being able to share the X-ray. He even discussed my particular case in detail . I thanked him for the call and appreciated him for personally reaching out to me.

I had one crown at Apex Dental by Dr. English last June. Today (Nov. 2024) when I brushed my teeth,…read morethat crown came out. I called the dentist office to glue it back. And I surprised that Dr. English charged me to fix his slupy job, and told me for crown no warrant period, not for one day. I had other two crowns for almost 10 years at other dentist office, and they are still strong and no any problem.

Wonderful staff, great experience. I have a lot of anxiety going to the dentist and the staff is…read morefriendly and helpful and do everything to put me at ease. I have seen Dr. Matt, his wife and Dr. Morey and they are all wonderful dentists.

Great staff. All of the employees are very nice, friendly, patient, and considerate. We Very…read morealways have great conversations. Also, flexible with scheduling as well. I'd definitely recommend.

The entire team is friendly, assertive, and highly respectable to the unique needs of their…read moreclientele. First 4/5-hr visit w/DR Coke, and waiting to return for my permanent crowns!

I just got home from getting denied from this dentistry and I still don't understand their…read moreprocedure. I am currently pregnant and I made an appointment for basic cleaning. Full disclosure, I did not tell them about me being pregnant when I made an appointment over the phone because I've had cleaning before at other dentistry while I was pregnant and I did not have any issues. Apparently, this dentistry, you MUST take x-rays before you do anything. Whether it's basic cleaning or not, they have to take x-rays and I was told that it's part of their dentist's liability. I just told them that all I want is just cleaning and see if there's anything bad/cavity, etc and I really do not want to take x-rays. Like none of dentists I've met told me i should take x-rays to do any further procedure with them, i feel like whether you are pregnant or not, that should be your choice. I did some research and it seems like its OK to have a quick dental x-ray while you are pregnant but I just felt iffy about it and I told them i do not want to take x-rays. From me walking in to me getting denied by this dentistry, I think i spent a little bit over an hour. For nothing. It was my fault i did not mention that over the phone, however, I think that this issue could've been addressed a lot sooner. Again, I understand that every doctor/dentist has a different standard and liability, but I've just never seen any dentistry who refuses you because you opt out an x-ray due to your personal situation. I ended up calling another dentistry literally right next to them and they told me that I could come in for a cleaning without getting x-rays. Staff at the front desk and Michelle, who was going to clean my teeth, they were all very nice and helpful though! I hate that I left there without getting anything done but maybe I will come back later.

Bad experience over all-spent a little over 10k for shoddy work. I have now replaced implants and…read morecrowns; basically everything I paid them for. Misshapen and ill fitting crowns very disappointing I did diligence with multi visit's and complaints to no avail. Now completed all with new dentist. I wish I had reviewed other experiences before expense.

If I could give this practice negative stars, I would. I ordered my Invisalign treatment through…read morethem in August. I paid in full and my insurance was charged immediately. They told me a month. I followed up every month through December asking about what the delay was, where they told me that Invisalign just hadn't made the trays yet. I explicitly asked if they needed anything from me. They said no. In December for my cleaning, they realized they missed taking images needed. They told me to come back later that month. I called that day because I was not sure my trays would be in. They said they were. At my 3:00 appointment I was not only seen a half hour late but they didn't have my trays! There has been no reimbursement or attempt to make it right. The practice is sloppy, and care for customer is zero if not negative. Again I paid in full and my insurance was fully charged. At this point, going to another practice would be a pain since I would have to reverse my insurance and I already selected a different dental plan. This is not cheap, and it's been a half year delay. Horrible practice, do not recommend or support. I will be leaving immediately and I advise anyone else to stay far away. I am incredibly disappointed and angry. If they do attempt to make this right in any way (they expedited the delivery, but that's laughable as an acceptable solution given it's been a half year), I will update this review. I hope people can at least benefit from my horrible experience by staying away.

Disappointing First Visit - I Won't Be Returning…read more I recently moved from Michigan to Alabama and needed to schedule my routine 6-month cleaning, something I've consistently done twice a year for the past 18+ years. I've always had pain-free, professional experiences at my previous dental office in Michigan, so I was hoping for the same when I scheduled with Aspen Dental for the first time. Unfortunately, that was not the case. Since it was my first visit, I expected to have X-rays done--which is completely understandable. However, the machinery seemed outdated, and the tools used to position my mouth for the pictures were very uncomfortable and painful. I expressed this to the dental assistant, and her response was, "Yeah, a lot of people say it hurts, but you have to bear with it." She seemed annoyed that I was vocalizing my discomfort, which was very unprofessional. She eventually asked for someone else to take over. Thankfully, the next assistant was a bit gentler, but the damage was done. The next day (today), my gums were still sore, and I could feel the indentation from where the tools were pressed in. To make matters worse, the billing process was confusing and felt a bit deceptive. After sitting down with the billing receptionist, I was initially told the visit would cost $278, which immediately raised red flags because I've never had to pay for an initial exam, X-rays, or cleaning in the past with insurance. When I questioned it, they removed $200 worth of services I hadn't requested. I still ended up paying $78 for fluoride and some additional item they vaguely described. Again, not something I ever encountered at my previous dentist. Overall, this experience was far from what I consider acceptable for a simple cleaning visit. Between the poor bedside manner, the physical discomfort, and the questionable billing practices, I will not be returning to this location. My husband has an upcoming appointment at another Aspen Dental branch, and I'm curious to see how his experience compares--but I personally cannot recommend this office.

We tried to talk to a manger before I made this review but instead he got the front office staff to…read morecall him back. All she kept saying was we're sorry you feel this way. And we finished the conversation by nothing resolved.

Dr. Allen has been my dentist for 30 years and he and his office staff are wonderful. Karen and…read morethe other ladies in the office are always friendly and bend over backwards to please the customers. Also, the dental hygienists are very professional and perform top-notch cleanings. I highly recommend Dr. Allen.

From the owner: Dr. Allen is a native of Jacksonville, Florida. He received his Bachelor of Arts degree from The…read moreUniversity of Alabama and his Doctor of Dental Medicine degree from The University of Alabama School of Dentistry at UAB. Dr. Allen has practiced dentistry in Madison, Alabama for over 30 years. He is an active member of the American Dental Association and the Alabama Dental Association. He is married to Dr. Cindy Rees Allen. They have three sons and one daughter. He enjoys spending time with his family and watching Alabama football.

I really like their X-ray machine that they use. You don't have to wear a heavy vest like at other…read moredental offices. You stand and the machine rotates around your head while "talking" to you. It takes about three or four minutes, and you do not have to bite into those gross cardboard "wings" while getting your X-rays done. This visit I was offered a toothbrush, but not a fluoride treatment. Cynthia, who works the reception area is always so friendly, kind, and helpful!

Sarah was so thorough and her detailed work made me love the place on my very first visit. Met Dr…read more Bruce and he assured me he could fix something I was told previously it was too small to do. Very happy with my first visit and, of course, I'll be back.