I have lived near Madison Lawn Center for almost 20 years, and today was the first time I stepped in. I walked in with a chainsaw that I had almost left for dead, and Don had me back out the door with a running chainsaw very quickly. I found the staff to be very knowledgeable, courteous, and friendly. They now have a new customer for life. read more

Kuddos to Don Bzell of Madison Lawn Service, 30515 Hwy 72. Without going into a lot of detail, I recently went there 5 minutes before their closing time to drop off my lawnmower for a suspected self-propel issue on my lawnmower. Mr. Bzell did a quick inspection of my lawnmower and dislodged a piece of debris that I missed while doing a "I can fix this on my own" attempt. I cranked it up and the self-propel mechanism worked like it was supposed to. Great customer service! read more

Brought my first turn zero mower here. They are some great guys. Very friendly and helpful. Long as they are in business they will get mine. Thanks Tony read more

Madison Lawn Center - Outdoor Power Equipment Services Near Me - Madison, Alabama

No I'm not from San Francisco. I'm from Harvest! Bottom Line Up Front: Ask what their return policy is! Tough lesson learned. Purchased a 58V battery powered Echo trimmer, edger attachment, and blower attachment. They registered it for me before leaving. I got the blower home and tried it out. Was not satisfied with the performance so took it back in perfect condition (used for maybe 10 minutes) and asked for a refund. Was promptly told that it cannot be returned because it was registered. I said "OK" and turned away and walked out. I was surprised to say the least because I had never experienced that before and certainly wasn't told that registered products couldn't be returned. Maybe that's why they registered it for me, not sure. Anyway, I called Echo to determine what, if any, recourse I had. Echo told me that dealers handle their own return policies, and so I am stuck with the product and they can't do anything about it. I will no longer give my business to Madison Lawn Center or Echo. read more

I have bought parts here on numerous occasions and had service work done here as well. The staff is the most rude and unhelpful group that I have ever dealt with. Despite the fact that I have over the years spent well over two thousand dollars in parts and service alone, I recently called with a diagnostic question and was told that "we don't get paid to fix things over the phone". Do yourself a favor, buy your mower somewhere, anywhere else. Save your parts manual and order direct from Cub Cadet. read more

Worst customer service I have ever seen! When they do a terrible job repairing your mower (2 years in a row), they get angry and defensive and won't fix it. Always very rude! read more

A really great and inexpensive place to bring your lawn mower for servicing.

I have been bringing my lawn equipment to these guys for many years. Not once have I had an issue or felt that I was being treated anything other than respectful. While in the store, I overhear their dealings with other customers who receive the same treatment. I honestly feel like some of the previous reviews are bogus, or attempts to sabotage this business. My point: don't knock it until you've tried it. I think you will find this review to be the most accurate. Dave C. read more

So far my experience with these guys is just shy of a joke. I went to take my lawn mower for repair, gave a brief description of what was wrong. Instantly was told that my lawn mower was trashed (in so many words). They had not even looked at it, just from my very brief explanation of what it was doing, they were all telling me that the lawn mower was junk. ..................................................................................... They have a $20 check in Fee. For most anyone it would be worth $20 just to make sure that something is broke before they are told to purchase a new lawnmower. ..................................................................................... These guys acted like it was going to be such a bad thing to charge me $20 to look at my mower because they knew without a shadow of a doubt that my mower was trashed. ..................................................................................... I now hope that they actually take the time to look into the mower to make sure they are right and don't just tell me they did and not actually do anything. The way they were talking to me didn't really convince me they gave a damn to do any work on my mower. ..................................................................................... I cant say yet how they are as far as servicing anything, but their customer service is horrible. I felt like I was not welcome to do business with them. Whether that's what they wanted or not that is how they came across to me. ..................................................................................... I will wait for their diagnosis on my mower but I will probably take it to another shop for a 2nd opinion, that's how unsure I am of them after my interaction with them. ...................................................................................... (EDIT): Side note, they just called me back, Mower is fixed, too 1 hour and two small parts. Broke axle pins. Total repair $38. Yesterday it was going to be $400 - $600 because without even looking at it the whole rear-end was busted. and they wanted to save me the $20 check in fee because they knew what was wrong. ........................................................................................ read more

This was my first time using Madison Lawn Center and I am very pleased at the job they did in servicing my equipment! I asked several questions about the services and all questions were answered! It was a relief upon finding out for a fee they will pick up, service the equipment and delivery it back to your resident. I do recommend the Madison Lawn Center! Thanks for getting my equipment ready for this cutting season! read more

Took my son's riding mower, my riding mower, and my self propelled all in this spring to have work done on them, new carbs on 2 of them. Extremely pleased with the service and fast turn around. I felt the prices were fair. I thought they were very good to deal with and would definitely return. I recommend to anyone needing mower service. They also sell new equipment. read more