I'm a busy business woman who doesn't have time to do deep cleanings, so I recently started looking…read moreinto cleaning services. I use to waste 4+ hours on a Saturday just to clean my bathrooms and I was over it - time is money after all! LIVING SITUATION: I live in an apartment with no pets or children so the reason I originally sought out a cleaning service was to have someone come in to clean the bathrooms. After doing extensive research--I'm talking like I called pretty much every cleaning service in Charlotte you could find on yelp--I landed on Enjoy Maids and I'm glad I did. COST: For $59.50, I have the same "maid" come once every two weeks for 2 hours. I work from home so it's easy for me to work in the office while she cleans. Augriem is our "maid" who is super friendly and fast - which really helps me justify why I spent ~$120 a month. Before she arrives, I write out the areas I would like her to clean as well as an "if you have extra time" list and she typically gets through both! Plus, she tolerates me with my micromanaging lists. Typical tasks include deep cleaning of 2 full baths, mopping, vacuuming, dusting of a 1200+ sq ft apartment. HOURLY: Through my research of all cleaning services in Charlotte, not many offer this flexibility to do hourly, most were asking for $100+ for the entire apartment, and I just don't need all of that! By having Augriem here biweekly, we can "rotate" the areas that she cleans. For example, one week on top of the typical bathroom/vacuuming she does, I had her clean and sweep up our patio and another week I had her clean the windows. Stuff that you and I will avoid until we "have time" which let's be honest -- we never will! :) CUSTOMER SERVICE: What I also really like about Enjoy Maids is that they have an online chat service so it's really easy for me just to go to www.enjoymaids.com and IM with one of their staff members to either reschedule, or track down my "maid's" ETA. This is really handy because while they try to stay close to your appointment time, they do have a 4-hour window and sometimes will come 30 minutes-2 hours later than your scheduled appointment time, so it's easy to check in on their status for the day with their IM service. Using EnjoyMaids has allowed me to get my weekends back, enjoying my time off to spend with family and friends -- not stuck all day in the house cleaning! Highly recommend to anyone who values their free time and enjoys a clean apartment.

Very polite and professional duo that came to prepare my new home for move in. Unfortunately the…read morework done was not up to my standard. The inside of my cabinets were lightly wiped but still unclean. Conspicuous dirt and dust left in corners. Tubs not well cleaned. On a positive note I am sure these matters would have been addressed eagerly if I'd requested, but there was not time for that as our move in was scheduled for the next day.

Trendy Maids is a great experience all around!…read more Booking for Trendy Maids was easy and smooth. The staff arrived on time and were very professional. They worked diligently to get our house in tip-top shape before a big event and we were delighted with the outcome! Don't hesitate to book with Trendy Maids!

I booked Trendy Maids for a move-in deep clean service for my home in the beginning of February…read more The booking process was easy enough through the Trendy Maids website. The maids were scheduled to come to my home at 7:30am and they showed up on time. Since this was a move-in cleaning, I wasn't actually present in the home when they arrived. I had a painter in the home when they arrived who had already been in my home for the past 10 days whom I trusted to let the maids in. The week prior to booking, I had new carpeting installed on the 2nd and 3rd floors of the home (including the stairs to both the 2nd and 3rd floors) which cost me over $10,000. When I arrived at the home at 7:40, I immediately noticed orange staining on my carpet stairs. I asked the painter what may have caused it, and he shrugged his shoulders. I went upstairs to introduce myself to the maids who had begun the cleaning service in the third floor bathroom. I didn't notice anything out of the ordinary right away as I was speaking directly with one of the two maids to show her what I was hoping they could focus on with the cleaning service. After my introduction, I went back down to the first staircase and again noticed orange staining on my brand new carpet. It dawned on me that if it hadn't come from my painter, it could have only come from one other place - the maids. I went back up to the third floor and noticed that one of the maids had tracked a reddish-orange mud in on her shoes which was now all over my bathroom floor. This meant that she walked all the up my first set of carpeted stairs, through a long carpeted hallway, up a second set of carpeted stairs, and through a carpeted room to get to the bathroom she was currently cleaning. Despite basically using my entire home as her welcome mat, her shoes STILL had left multiple orange tracks all over my bathroom floor. I encourage you to note the pictures I've attached which show this bathroom floor staining. I was furious. I just had new carpet installed and she tracked orange staining mud through my entire home. I asked the two maids to leave as if they couldn't be trusted to respect my home, I didn't want them there. She said "It's ok, I clean" in broken English and began following me around the home. I asked her again to leave and she just followed me around. It became obvious that she didn't understand English, so I pointed to the door and asked her to leave. She went upstairs (which I assumed was to grab her supplies) and instead returned with the other maid so that they could both proceed to follow me around. I finally called the Trendy Maids office and asked them to get their maids out of my home. I explained what had happened, and the office receptionist simply said "I'll try" (to my request to get them out of my home). I waited ten minutes (with the two maids following me around the whole time) and called the front office back. I advised that if they weren't out in the next ten minutes, I'd call the cops to have them removed. The receptionist then conveniently called the head maid and got them out. I asked the receptionist to have a manager call me back because one wasn't available when I called. She said she'd have him call me as soon as he was available. Keep in mind this was around 8am. I heard nothing from them, so at 10am I called again and was told the manager wasn't available. The receptionist said she'd have him call me. I tried calling twice more around 1pm and 4pm and nobody answered. To date (more than a week and a half after this awful experience), a manager has not called me back. Since I couldn't speak with anyone to request a refund of the prepaid cleaning service that I didn't obviously use, I ended up having to request a chargeback through my credit card to get the funds back. Luckily they sided with me in my case and immediately credited the funds. I still plan on filing a small claims court case against Trendy Maids for the carpet cleaning that I plan on having done once I'm moved in and settled in. For now, I've personally spot treated the areas where the mud was most visible in an effort to ward off permanent staining. Obviously I don't recommend this company. I recommend quite the opposite - stay as far away from them as you can. Between the $10,000 carpet staining, broken English, weird shadowing of me, no manager contact, and ultimate charge-back, Trendy Maids was simply terrible.

Really simple app to use and there are no pricing surprises. I was very pleased with that. I was…read morePOSITIVE that my house was already clean and that this MAY not be "worth it". I was WRONG WRONG WRONG. Who even KNEW that my house could be that clean? The cleaner, Taylor, cleaned every corner of the condo. The floors were spotless and she even arranged pillows and made the bed like a professional stager. I'm just so happy. I'm moving to weekly because seeing this weekly will just make life better.

Our first two cleanings with Whystle were great. The cleaners were on time and did a great job! The…read morepast two times though.. the first bad experience they were 45 minutes late, causing our office to not be cleaned due to being on work calls during the time they arrived. Which to me meant they would take extra good care of the rest of the house. Nope. I couldn't tell what they did for two hours besides vacuum! No surfaces were dusted - tv, tv stand, end tables, dressers, etc. The sink was dirty, stainless appliances were left splotchy with an oil-based cleaner. The shower wasn't cleaned, only the doors. Naturally I called to provide feedback and Whystle promptly refunded us for the cleaning and promised they'd send the "A Team" next time. Well next time was today and no one showed up for our 8-9am arrival window. They texted at 9:05 saying they were on their way. Finally at 10am I called Whystle to cancel and discontinue our services. You won't find reliable, consistent cleaning services here.

If I could leave less than one star, I most assuredly would. Perfect Maid Carolinas did a "one…read moretime" cleaning on a home I'm selling. I arrived about 30 minutes after they had finished. I arrived to find cobwebs still on the walls behind the washer & dryer area, double sided tape still on the floor in the laundry room. Baseboards dirty, blinds dirty & to my displeasure, the fan in the master bedroom now has a broken pull & the broken part lying on the windowsill. When I called Mary, the owner she denied everything & wouldn't let me even speak while she stated over & over they did what they were contracted to do. I even sent her pics from the house after their 4-hr cleaning. She said she was at my home personally. How "as a business owner" can you justify this??? Honestly, Ray Charles could have done a better job. I would highly recommend looking for another service. This company is a disgrace. They make sure they charge "up front" before any work is done, now I know why. I only wish I could post before & after pics. I tried to speak to Mary about rectifying this & was met with an absolute "No", you got what you paid for. Lesson learned. Absolutely do NOT recommend them.

I can't recommend nicer people to come clean your house! They were so nice and helpful when I was…read moretrying to schedule my cleaning, they were on time the day of the appointment, & they did a wonderful job cleaning! Mary even checked in with me regarding my priority list the day before and walked me through the house to show what all they cleaned once they were done. And let me tell you these women WORKED! As soon as they arrived they started cleaning and do not stop until the two hours scheduled were up. They did so much work and did such a wonderful job! Would 100% use them again and would definitely recommend them to anyone!

I hate to leave poor reviews but I feel cheated. $236 wasted. They did a poor job cleaning. See…read morepicture attached. I couldn't take a clear picture of the dust still under my bed or the baseboards in the bathroom that were not even wiped off. Nasty attitudes and barely spoke to me when they came in. I felt uncomfortable in my own home. In response I was offered 10% off my next cleaning. Who throws good money after bad? No thanks.

Almost $400 for 2 maids for 4 hours and I pretty much had to go around and clean myself after they…read moreleft. We specifically told them to do windows first and all they did was the glass, the sills were left dirty, the kitchen hood was never cleaned, and the bathroom floors were left with small piles of whatever they cleaned. The cleaners were sweet, but the job wasn't done right. Would not recommend.

*Update: I received a call from Merry Maids first thing this morning in regards to my bad…read moreexperience. I wasn't slammed with a bunch of excuses. They took ownership and apologized. They gave me the option to not be charged and we rescheduled another cleaning with the original cleaning ladies from the first time. Running a business is tough and not everyone is going to put in the effort you'd expect out of your own business 100% of the time but the fact that there was such a fast turn around to take ownership, fix the issues, and apologize means a lot. I'm hoping this next cleaning is as good as the first one because so far I like the way they've handled business when faced with conflict. Thanks Jenny* The first time they cleaned my home they had zero issues getting into my apartment complex. The second time I got two phone calls trying to figure out how to enter the apartment. I explained. An hour went by not security cameras never picked up that anyone arrived. I called at 1130am to ask if she got in. They told me she'd be back in an hour. I called at 130 to say she hadn't shown. I was told they've arrive at 215. They never showed. I called back at 3 to ask if they would be there. They told me they were looking for parking. For 45 minutes? Oh ok. They arrived at 330 and hustled to get out of here. My rugs were just left thrown across the living room, my bathroom mats weren't put back, my coffee maker still had coffee in it. (Cleaned it spotless the first time.) I'm already on the hunt for the next cleaner. I don't appreciate paying over $100 then adding tip (that they had no problem taking) to come home to clean up after maids that threw me off my schedule all day. (I find placed to put my dogs when the maids come so really causes a huge delay when the original arrival was gonna be 1030am)

DO NOT USE Merry Maids. They did my apartment last Friday. The person stole from me. My whole shelf…read moreof towels, all my cologne sets, washcloths, laundry supplies, laundry basket, clothes. I had tall laundry basket with dirty clothes. They were thrown all over laundry room floor. Used the basket to put all the stolen stuff in. They also took whole box of medical supplies. My makeup and some clothes. All my towels were brand new and never used. My shelf has never been empty. I would say at least 25 towels and 2 5 pack of washcloths. Every cologne set was never opened. I am disabled and have foot injury and use walker. I sat outside to keep out of way. I believe the stuff was outside front door. 3 min breezeway to parking lot. Probably left basket etc n waited til I came inside. I saw cleaner n assistant both come inside from patio. The cleaner Laura was very rude and unfriendly.i even gave tip. Law will be called and charges will be made to both Laura and Merry Maids. This makes me sick and bad enough I have limited mobility. Made it easy for them. I hope Laura is enjoying my stuff. It won't do any good in jail. Remember DO NOT I REPEAT DO NOT EVER let these low life thieves anywhere near your house. How many other people have been robbed. n . I live on fixed income and don't have money to replace. So now I sit and

I am so very grateful for the friend that suggested this company. We have tried a few companies and…read morepeople for extended time from a few visits to a year and just hadn't found the right fit until The Organic Maids. I do make sure to communicate and set them up for success about items or communicate if I would like something done differently. This is done through Sandra and then communicated to the person helping. This really takes the awkwardness out of doing it. Things happen that is life but it is about how it is handled and Sandra and her team are like Olympians at that. We started out with an every other week cleaning. Really liked them team and moved into a 3x a week customized housekeeping service. There is a service called a la maid which is wonderful if you need more than just a basic house cleaning but less than hiring someone full time (which then you have to deal with a lot more effort to find and handle domestic staffing salary etc.) Having them come in half a day 3x a week is AMAZING! I have actual time to get done all of these projects that I have not been able to for years. Turns out I wasn't lazy or uncapable we just needed more help. With Adis and Alison helping, I can actually be properly rested, care for our family, tackle project and I have way more time too for my consulting business which is awesome. What really sets this company apart from others we have tried is that the housekeepers really care about doing a thorough job. They also are all just incredibly lovely humans. It can be weird to have someone in your house with their energy etc. but I genuinely have felt at ease with the 3 women who have helped us regularly. For the a la maid service I have created a day, visit and random one off items I need help with and share with Sandra. It has been going really well. They have helped from organizing linens in our guest closet to doing a deep clean of just one room, loading and unloading dishwasher, open and breaking down boxes, folding clothing, helping with laundry, taking everything out of a closet and cleaning them placing back in. Removing items from kitchen drawers, vacuum and wipe down the drawers then reorganize. We have had items for donation drives etc. in the house and just ask them to clean around and they do which is lovely. They just are so very sweet and kind hearted. They will roll up blankets, arrange toys and organize our dog's beds. When one of our pups had to be laid to rest recently they have been so kind and understanding about me wanting to leave her items in place. I genuinely get excited to see how they will organize, fold or do. Throughout the week I discover new ways they folded the top tissue, organized blankets, arrangement of plushies and blankets on the pup's beds. It is such a delight and joy that is brought to my week! These little details is what sets them far above and apart in my opinion. There is just a feeling and kind compassion that Sandra, Adis and Alison bring to their work and our home. I find it to sometimes be super awkward to have someone in our home and working around but that is not a feeling I have ever had with any of our regular cleaners or Sandra. Which to me says a lot about who they are and the team they have built. There was one person who was just not a fit and I politely communicated that with Sandra. That can be so awkward to do but Sandra was great it was just a really chill process for something that is a bit awkward to say. A person who was helping us left too and Sandra totally hit the nail on the head with placing the 2 ladies who help us now 3 days a week. I could not recommend them highly enough and would hire them in a heartbeat for any family that lived in the area. They bring compassion and kindness to their work.

I truly cannot say enough great things about The Organic Maids. After a horrible experience with…read moreanother company, a friend recommended The Organic Maids and I'm so thankful. We've been having monthly visits for the last 4 months, and it just gets better and better. Kenia does an excellent job every time she visits our home. She's kind and incredibly thorough. She was incredibly patient with our dogs when one day we had to keep them home during a cleaning (our little one is terrified of everything. She basically followed Kenia around the house and barked at her the whole time - we felt terrible). With two dogs and us expecting our first child in a few months, it was important to us to use a company that focuses on organic products. If you're looking for a cleaning service with exceptional customer service and an even better clean, look no further!

I chose this company to get my rental move out ready. After…read moreseeing what they do, I have full confidence that they'd do an awesome job anytime I needed them. My main thinking was getting full security deposit back, so this service was very reasonably prices and allowed me to get a full refund without issue. They went the extra mile and cleaned places I just wouldn't have thought of, when they could have just as easily skipped many things. So integrity is part of the deal as well. Thanks Mike

Initial service and impression was great. Big downhill from there. The biggest was agreeing to…read moreover 30 hours of moving "organizing. At a VERY high rate ". This was cancelled with no notice on my move date so the boxes were a lonely and time consuming game which, had I known, I could have found an alternative. Then multiple cancellations for biweekly cleaning with a promise to get a wait to get on the weekly onto weekly list. I was stupid to trust anything ..she seemed so nice. Then the last straw was getting on the "weekly" list with my scheduling my week and other services around this time. One hour before scheduled arrival ...canceled... Better business opportunity sited. I was paying asking price(high). I think this service is best for turnovers and not honorable service to regular clients. Clearly not trustworthy. But if you need a turnover...they can do it. Would never recommend for anything else. Very disappointed and though patient, consistently disappointed. ( I never write a negative review) Better to move on...