Matthew installed our new shower today and we cannot be happier with how it tuned out. He stayed late to get the job done and you can tell he enjoys what he does. Thank you again, Ken and Kathy in Fairmont. read more

We had hired Mad City to do all of our windows in our home, and both of our bathrooms. From the first meeting there was not good communication. I didn't even know they did bathrooms until I seen my uncles. They needed to send out the sales rep a second time to get something signed again that was missed at the first meeting. When I opened the door I was greeted to a sales rep I didn't meet previously, no biggie but the reminder was saying it was the previous rep I met with. We talked about the bathrooms I wanted added. I asked about the staining of the tubs because we live in the country and even though we take extra steps to filter out the iron staining it still comes through some. I was assured that it would not be a problem and that all I'd have to do is give it a wipe here and there and it wouldn't be a problem. I agreed and finished the paperwork. I was told it would be about 6ish week before they get the materials and about 8 weeks before they start. In the meantime they would send someone out to get mmeasurements of the windows. That rep came to do the windows and when I let him know I added on the baths and per the rep that helped me he was to get those measurements as well He informed me that its not on his papers so he is not doing it and they would have to schedule him to come back out another time. So, another time he came back out. The sales rep back out again bc of more measurements. Well 8 weeks passed I heard nothing about what was going on, so I called to be told it would be another 4 weeks. So, 4 weeks goes by I call again, I am told 2 weeks, and they will get it going. I asked if it would be the week of Thanksgiving and if i should plan on the first week in December, I was assured no it would be that last week of November. I had signed the contract in August/September. The start first week in December and got the windows done that one day. They did leave all the residue on all the windows from the stickers for me to clean up because they couldn't get it all off. They came back the next day to finish the bathrooms. A week into having the windows my big kitchen apron window cracked up the middle and to the left and a crack came down from the top down to the right in the middle. I called and had to wait another 3-4 weeks for them to get that replaced and once they did it didn't close properly so another part was ordered and I waited another 3 weeks or so. There was a hole other issue with the fan vents in the bathrooms that were to be replaced, after another 6 weeks or so and 3 different contractors it was finally completed. One contractor left a hole in the ceiling next to the fan/vent and left the box of handwear from the old one here with my kids in my kitchen. I have since found shape debris from the windows all around my house outside. When I do talk to a manager they don't follow through on responding to me or my concerns. I have not heard from anyone since beginning of April and my bathroom faucet still needs to be fixed. I do not recommend Mad City at all. They don't communicate with me; they lied about the product and quality to get a sale out of me. They told me to fix the iron stains which showed up in my tub 4 uses after being installed was to use a certain cleaning agent, so I now have to clean it after every use or have yellow coloring on the white shower/tub. They did take a drinking water sample for the water and from the looks of the results the iron was in normal range. I am very disappointed in this company and will never use them every again. I will also never recommend them if anyone is asking or thinking about them. I had to constantly reach out for any information about the products/ services. read more

We hired Mad City to install a single, plain front door. The salesperson was excellent and assured us the door would be custom made, high quality, and equipped with an advanced locking mechanism for added security. We were also told the door would have a bottom seal designed to block outside air completely. Based on these representations, we believed we were purchasing a premium $9,000 door. What we received was extremely disappointing. The door looked like a standard door you could buy at Home Depot, not a high-end custom product. The door itself was warped, and although the installer was very professional and clearly skilled, he spent three full days trying to make the door work properly. The locking mechanism, which runs the full length of the door, was also warped--sticking out on one side and recessed on the other, making the defect very noticeable. Mad City returned three separate times to attempt to correct the issue, but each attempt required removing and reinstalling the hardware. As a result, the door became damaged from repeated screw and handle removals. After these failed attempts, Joe, the site manager, told us this was "as good as it gets" and stated that if we wanted a new door, we would have to pay another $9,000. This was completely unacceptable. I escalated the issue to higher management, and once they reviewed the photos, they agreed the door was defective and approved ordering a replacement. Unfortunately, when the replacement door arrived, it already had a notch on the front near the handle, and the locking mechanism was still warped and not flush with the door. Joe then suggested having the installer once again attempt to remove and adjust the mechanism. At that point, we refused. We were not willing to go through the same damaging process again or accept another compromised door. in order to get this resolved, I need to contact the manufacturer and have them send a letter stating their doors are not defective and below standards. I would not recommend Mad City nor will I ever use them again once I get my issue resolved. read more

I had filled out their little questionare. I spoke with a salesman and was going to set up an appointment the following week. I told him to mark me as contacted so I wouldn't get more calls. Immediately the phone calls started on a Sunday afternoon and for the next 24 hours I recieved 24 calls. Surprise they were all local #s except for 1, hard to imagine since they are not located in Mid Missouri. Theyd call, I wouldn't answer, they'd call right back. I called the # I had and told the salesman that it just cost them the job. If you cant manage your phones I can't trust you to manage a bath installation. I had to give them a star rating just to post this, obviously 1 star is too much read more

Probably one of the worst companies ever. Do not give them your phone number. They never stop calling. If you do allow one of their employees onto your property it will take forever to get them to leave. Persistent sales pitches. The guy seemed to be a tweaker on some sort of amphetamine. Can't even block their calls because they just keep calling from different numbers. read more

I made a google search for a window place. Somehow, that meant google (maybe thumbtack?) sold my info to this business. For the first day, I got hourly calls from this business. That tapered off to once or twice a day. It turns out they don't even sell the kind of door I need, according to one sales guy I talked to. And they keep calling. It's a game of whackamole as they call from new numbers, and I block. The constant calls also tell me that the commission for this place is high, which makes me assume their stuff is overpriced. read more

Mad City recently replaced several windows for us. We were amazed and extremely pleased with their work in every respect. The initial consult was insightful and to the point. No arm twisting or gimmicks. Installation was wonderful. They completed all the work in a day and left the worksite completely clean and ready to go. And, much to our surprise, they came for a follow-up 4-6 weeks later and identified an issue we were completely unaware of and are in the process of remedying it. Additionally, the windows are everything they promised-tight, noise reducing and have turned our rather drafty sunroom into a very cozy space even in the sub-zero temps of a month ago. We intend to replace additional windows and will certainly be contacting them in the future. read more

The whole experience with them from the sales department to the installation was very easy and professional. I would highly recommend their services. read more