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    Mad Bones

    5.0 (2 reviews)
    Open Open 24 hours
    Updated 1 month ago

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    4 months ago

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    Richard N.

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    4 months ago

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    Ask the Community - Mad Bones

    Tom's Auto of Oswego

    Tom's Auto of Oswego

    2.3
    (3 reviews)

    over priced and they charge for service that is higher then the state of ny tire fee 7.00 to…read moredispose of tires since when they are thief's we had a car sit in there lot for a repair and the job was never finished they pulled some parts put it in the car and left it and said they are backed up so we had to let it sit and then when we picked it up it was left in that shape and now the frame was starting to rust away from sitting in grass then it was junked all for a transmission job and lost half the parts to repair it at that point car was not worth fixing and it was in great shape when dropped off to them and as of now I'm finished and charges for work not performed and he was the go to guy but the past few years not good they are not worth using better off going to some shade tree mechanic at this point at least you know what your p[paying for

    I have chosen Tom's auto for my repairs after sadly dismissing a mechanic I have been dealing with…read morefor 20 years I put my faith into my mechanic as my car is a valuable commodity and I would expect that the mechanic if he is going to charge 100/hr is going to answer his phone when you call and get what you want done in a timely manner if you have to wait for his scheduling of your repairs, Sadly after 1 year of service on 2 vehicles I may be doing another change as I just recently scheduled an oil change and cabin filter as well as winterizing my vehicle which includes a full check over of EVERYTHING. Yet after the appt I have noticed that no cabin filter was done and my brake fluid is not even full and after listening to Tom's phone go off and his son not answer until he was right in front of me and then complained about a customer wanting service same day and his fathers scheduling on the calendar and how he had to fix it because Tom is never there he is always out back just blows my mind YOUR OWN FATHER BUD??? nope I'm good I will find yet another mechanic to do what I need. I definitely won't recommend you. Your Dad is a good man and thats who I thought was fixing my car he has 5 stars as a review and you just cut that in half. I am so sorry the business is not running as seemingly smooth as when I first came but maybe thats because Toms son is involved and I apologize TOM SR but you have to be able to trust your mechanic for sure. You might want to check that boy at the door.

    Johnston's Auto Body

    Johnston's Auto Body

    5.0
    (3 reviews)

    Loyal Customer for Life! The Best Service and Integrity!…read more After Craig and his team at Johnston's Auto Body did a flawless job on our Range Rover, we didn't hesitate to bring our Hummer EV truck in for specialty work--and once again, they exceeded all expectations! The job list was specific: installing two heavy-duty recovery hooks, fixing a small chip in the front, and applying a full winter protection coating to prepare it for the NY cold. The work was done quickly, meticulously, and with the kind of expert precision you'd expect for a high-end vehicle. What truly solidifies Craig's reputation is his character. Because we were returning customers, Craig performed all of the requested work on the Hummer EV--the hook installation, the chip repair, the winter coating, and a comprehensive vehicle inspection--completely free of charge. He insisted on this incredible gesture of loyalty, simply saying, "We take care of our customers." That genuine care and staggering generosity, coupled with his impeccable high-quality work, is simply unmatched. Johnston's Auto Body is more than just a shop; it's a business built on trust and exceptional service. If you want the best work done by the best people in Utica, go see Craig. We are loyal customers for life!

    Johnston's came to our rescue during the 'White Out" the day after Thanksgiving. Due to the poor…read morevisibility, I overshot a turn near our home. Our 4WD Audi slid off the side of the road, ending in DEEP snow all around the car, with the right side wheels in a ditch. I thought we were in real trouble. Steve and Devin from Johnston's showed up in less than 20 minutes after my wife called AAA. I could not be more impressed with the expertise they both demonstrated in freeing our car. From the very deep snow, they pulled the car, with my wife and dog still in it, backward onto a flat bed. They got to our house, then backed up the long curving driveway in very poor visibility and deposited the car just where I wanted it in front of the garage. On top their knowing exactly how to quickly resolve a difficult situation, they couldn't have been more pleasant. The gave us a Happy Ending, to what could have been really terrible. Highly recommend Johnstons.

    Pat's Tire Service

    Pat's Tire Service

    3.0
    (2 reviews)

    A friend recommend this tire service company as a great place to go to get your tire repaired…read more Unfortunately, they were not able to fix the tire which was a bummer as I just got tires less than a year ago, but they were able to order and install my tire quickly. They communicated with us throughout the process. The best part was the warm caring family that runs this tire store and the time they took to talk to us. This tire store has been around for quite awhile (70's) which makes it a quintessential store to frequent if you are in need of tires or a tire repair. Tires are fairly priced though I wish I saw their online coupon before I picked my car up. Highly Recommend this tire service center !!!

    Terrible business model!…read more I came in looking for a repair on a tire from a screw in it on a Friday afternoon at about 4:15. While all information both online and on their front door says they're open until 5, I was told that all the techs had left for the day at 4. This has been their hours since COVID. I said that they should consider updating their hours, but he didn't seem to care. No apology, no sense of wanting to help...nothing. I asked if there was anything that he could do since I really needed the tire repaired and he said, "No, my guys are gone and the compressors are all off". I replied I would pay extra or even double but he wasn't interested in my business. It's a good thing because I will NEVER use them in the future. That lack of clearly communicated hours, both digitally and on their front door, the lack of common courtesy, and what I perceived to be a dismissive attitude all made for a terrible experience. I would warn people not to use Pat's since they seem to have little or zero regard for potential clients. A lack of quality customer service is always a pet peeve of mine, but not being respected is even worse! My advice - AVOID AT ALL COST!!!

    Mad Bones - towing - Updated August 2026

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