I don't know where to start. Walking in there months back when we first moved to Tennessee, we were…read moregreeted by Kylan. This young man welcomed us like we knew him for years and spent literally hours going over what we were looking for. The quality can NOT BE MATCHED ANYWHERE. Just looking around the huge store there, we were almost overwhelmed with choices that we loved! Kylan stayed late with us (We didn't realize the time & he didn't even pass any comments about it, we felt bad!!) as we decided what we finally wanted. Fast fwd to today when the furniture was delivered (hand made/carved by professionals) Kylan was there making sure everything was perfect. The crew were very conscientious about bringing the furniture in the house, putting blankets down and communicating with each other making sure no walls or doorways were hit. They put the whole bedroom set together (King frame, dresser, nightstands & armoire) making sure everything was meticulously built & everything working properly, like the soft close drawers, doors were straight etc & even asked me for my preference on the shelf placement in the armoire. I know we ordered quality, but when they were all done, it just confirmed our order was beyond our expectations!!! Real quality craftsmanship. As for customer service, Kylan was there from the beginning when we placed the order to keeping us informed of the status of the furniture being built & being there delivering it making sure everything was 100% on point. I can't thank him & his crew/company anymore!! We are definitely using them again for more items needed in the yard for our patio as well. Kylan, you made it very easy for us & explained all the options like a true professional. The furniture is beautiful and will last for generations. One would be making a mistake if they didn't check this company out when shopping for furniture. You definitely get what you pay for & the prices are compatible to the competition. Again a big thank you to Kylan & his crew. See ya soon, and the next time I'll come earlier in the day, not to keep you late, lol.

We absolutely loved their store. We liked it so much we bought a dining room table and chairs, an…read moreentryway table, 3 barstools, 2 swivel glider chairs, a glider swing and 2 end tables custom made to our measurements. So far we have only received the dining room table and chairs, but everything will come when it is ready. We are looking forward to having everything already, but we would rather have quality pieces rather than get it same day. The delivery was nice too. Kyland and his friend were very nice and professional. We really feel that we are getting value, by getting quality.

What a lovely experience ! I live in Florida and my favorite Aunt was in the hospital. I thankfully…read morecalled Cathy's - I wanted flowers to arrive on a holiday weekend . She made a beautiful arrangement, delivered same day, no charge to deliver to the hospital for a great price- highly recommend you call this sweet shop directly and let them delight you !

From the owner: All Occasion Florist, Gift Items, Fresh Cut Flowers, Silk Home Arrangements and Wreaths. read more

Got a washing machine 8-5 2025 from dt McCall. Guys that installed it did a good enough job but…read morecouldn't speak English wtf I thought dt McCall was all for America get things locally. I'm very sure the original owners would not have had people working for them who can't speak English. They moved the dryer to hook up the washer and didn't reconnect it. Very very disappointed ​

We have bought items from D. T. McCall over the years but after this latest issue we will no long…read morebe a customer. My husband and I visited the Franklin store to purchase all new appliances for a condo we own. We worked with Dale and told him we wanted the price to include delivery, installation and haul away. We purchased them but when the delivery was made the delivery person said he doesn't install, just delivers. No dishwasher or oven hood was on the truck. We started calling to get this solved but no one seemed to know the issue. One of the delivery supervisors told us that the Franklin store is not really a D.T. McCall but is run by a distant cousin, Ray McCall. We attemped to call Ray or Dale at Franklin but both of them were out. It was suggested we call Alex McCall. We called and left 3 messages with a very rude and snippy receptionist and never received a call back. Our tenants are moving in and we still don't have these applicances. Alex McCall must feel he is too good to talk with customers. I would NOT recommend this retailer.

Great business to deal with,takes the time to talk to you about the problem and make recomends a…read moresolotion

A very fair man and honest. I was upset and started a review in haste. I retract anything that…read moremight have appeared before. This man is very decent and makes things well. Thank you so much for your help.