I don't know why everyone rates this hotel so low. The staff up front and in the restaurant were STELLAR, and the food was very good. I cannot speak highly enough of the staff and if I lived in town, I would eat here regularly. As to the actual hotel, This looks to have once been a Courtyard that they just haven't updated. The rooms, bar, restaurant, indoor pool, etc all remind me of a courtyard, but everything needs to be replaced. For example, our room was a typical, comfortable courtyard room BUT the bathroom door had water damage, as did the edge of the mirror. The chairs in the restaurant were unique, boutique type chairs, typical of courtyard, but they were a little dingy. BUT i feel like the lower nightly price reflects that. We will absolutely stay here again if we are in town. Side note: it's only 5 minutes from the Ocmulgee Mounds National park which is an absolute must see if you love history and/or nature trails. read more

Macon Marriott City Center - Pool / fitness room with a stunning sunset view - Hotels Near Me - Macon, Georgia

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I bet this property was very nice back in the day. Unfortunately, the current management has allowed it to decline to what feels more like motel status. The entire property is worn, run-down, and in need of significant attention and maintenance. The carpets and walls are dirty, there are areas of what appears to be mold, and the property generally feels unclean. The common areas aren't maintained any better than the guest rooms. During my stay, I haven't seen anyone vacuum, sweep or mop the floors, clean the glass, or perform much routine cleaning at all. I travel roughly 100 days a year and frequently stay at Marriott properties, so I'm genuinely surprised that a property in this condition is operating under the Marriott name without intervention from the parent company. Perhaps corporate leadership is unaware of how far this location has declined, but it's time for someone from Marriott to visit this property and see its condition firsthand. read more

Decent hotel with a few challenges. Pool was green and pump did not appear to be running. Saw white specs of something floating on top of the water. I didn't dare go in. I was a bit bummed. Room was nice, but did smell intermittently, which I believe came from the construction going on nearby/outside. Now for the pluses. Front desk staff were super nice and helpful. Concierge lounge was up and running. Loved the regular sized bottles of water. Staff there did a great job--cleaned tables and wiped them down. Location was convenient to a variety of places to eat near by. In general, I try to stay at places that don't charge for parking. You are already paying to stay there, so glad there was not any additional parking costs. Nice sized lot so it was awesome I didn't have to drive around and around looking for a spot to park. Did I say the staff was super nice? Well I am saying it again since it was refreshing to have folks who really seemed to do what they could to ensure you had a nice stay.. Room was clean. Towels were my favorite absorbent ones. Water pressure and temperature were on target. Nice long counter in the bathroom. Larger fridge in the room. Bed and sheets were comfy and inviting. Lots of outlets for charging your devices. Definitely more pluses than challenges! read more

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I am so sorry to have to render this low review. I was really surprised at what we experienced here. Let me begin with the positive's thus the 2 star rating. The concierge staff (face to face) and restaurant staff were fantastic ... very accommodating and caring ... rendered services with a smile! Here we go! Well, once we were checked in and exited the elevator on our floor a stinky stuffy odor hit us immediately. It continued to fill our noses all the way down the hallway to our room door. Once in the room it was the same but somewhat concentrated (odor). I believe the odor was in the carpet (needed shampooing badly). There were also stains and wear showing in the carpet throughout the hotel. When we initially arrived we had to immediately get ready to attend a function. We hurried off after changing for our event. When we returned later that evening we called over and over to the concierge's number to ask about breakfast (no answer....never ever got anyone). Hubby and I gave up and got ready to turn in. When we turned our bed back it appeared to have already been slept in (badly loose and wrinkled sheets impacted in the wear pattern of the mattress's grooves). We called again, again no answer. We were so tired that we slept atop the bed. Later that night I got up to use the bathroom. When I turned the light on a roach ran across the bathroom floor (ughhh). Needless to say that we were so disappointed. This is a Marriott after all!!! We didn't expect this here. We're still In disbelief. I'll end my review on positive note. We found the breakfast staff to be accommodating and attentive. Our server was Ashley. She was reallly good ... a bright light during our stay. Another observation was a chef who we saw constantly monitoring the chafing pans and replacing pastries as needed. He was on the ball. Thank you chef Shawn! The breakfast menu is not vast but what is served there is very good (eggs, meats, breads, pastries, fresh fruits, yogurts, cereals, drinks and more). Lastly, we were surprised that this Marriott did not have an EV charging station. Verrry surprised. What we received here I'd expect from budget hotels. Very disappointed. Recommendation: look into other credible hotels around for the rate this hotel charges. The saving grace here for us is the staff. read more

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This property has barely lived up to its name for years, but is in an ideal location for me. However, last night's stay included NO HOT WATER! And everyone understands that mechanical issues happen, but when I told the person at the desk (which required a trip downstairs because the phones in the room don't connect) they laughed it off without ever looking up at me. Their only comment was "there's a lot of that going around." Definitely not service or a facility worthy of the Marriott name. read more

This is my go to place when I stay anywhere in the Macon and surrounding areas. Geri is amazing every time I visit. Nice clean rooms and great staff. read more

I stayed one night at the Marriott to attend an event at the hotel. My check-in experience was great. Deasia and Jeri were efficient and patient with me. They used my phone number to look up my Marriott Bonvoy account which was extra work on their part. I noted during my time there that they were kind, friendly and efficient with everyone. My room was fairly clean, but the bathroom shower was sticky on the inside wall. For one night, it wasn't a huge deal. The common areas reminded me more of a Marriott Courtyard. Unfortunately I didn't get to experience the restaurant or the bar. I don't think this hotel is worth the price point. but my experience was very good. read more

This hotel and it's staff are okay. Nice. Professional. But.... It's the area in which this hotel is located that kills the review. I've never been to.a marriott that was located in an area that looks like you need a body guard to walk around with. The lobby is nice and typical of Marriott. The room I got was a standard queen/king set up. Nothing wrong with the room. The view looks out on abandoned brick buildings and grassy overgrown parkinglots of the abandoned buildings. There ARE nice restaurants in thw downtown area. But I highly recommwnd you DON'T walk to them. Drive or uber. read more

Macon Marriott City Center - King room - Hotels Near Me - Macon, Georgia

If I could give this hotel a 0 star rating I would. Atmosphere is great from the lobby standpoint but for a convention center this place could use some serious updating. We changed rooms 3 times and if it was not 11pm by that point we would have checked out and left. First room, we found bug debris under the mattress. I was given a simple "sorry about that" and new room keys. Onto room 2. The door would not close, found multiple black hairs in the sheets, under the mattress, in the washed & folded towels in the bathroom. The tv illuminated pure purple and we could not watch any tv in this room at all. Onto room 3 where the front desk man (I will refrain from stating his name as he was nice but definitely was only there for a paycheck) wanted to examine the next room with us. Here we go again with the purple tv and no streaming access. He of course made sure to reassure us we could still watch tv (20 whole channels). Bed was as clean as we were going to get in this place. There was some sort of liquid splattered all over the walls. Very unfortunate. All that was offered was a free breakfast and $25 off our $200 room. I would never again stay here or recommend it. I never thought I'd be writing a review like this but it was bad enough I wanted to share. read more

Front desk clerk was very nice. Room was pretty clean bathroom door was falling apart due to water intrusion from shower. Really should be replaced at over 100$ Per night I'd like the door to not be rotten read more

The room was unacceptable for Marriott standards. It was dated and not very clean. The moment we walked into the room. There was a musty, moldy smell. Good thing we were able to cancel our reservation. We will never stay at a Marriott property again read more

Don't even hesitate. Just book here. I've been to Macon before and second guessed it because I was only staying for a night, and ended up in a dump. This time, I thought better of it and booked here. I was literally in the same parking lot as the coliseum so it was perfect. The room was very clean and the bed was comfortable. The staff was friendly and they allow pets! I didn't have a single issue. There is a $10 parking fee and a pet fee, but I would definitely stay here again. read more

It's rare that I stay at a hotel multiple times but due to work I'm here several times a year. The hotel is great to support meetings. The bedrooms have everything that you need but cleanliness is an ongoing issue for me. On one occasion, I found hair ALL through the bedding (wasn't changed between guest). I didn't get in the bed to notice it until 10pm. I was told there was no housekeeping at that hour so a front desk staff member changed the bedding. On my latest visit, the shower wasn't clean and the flooring in the room was slippery. The door on the shower was also broken. Out of the 8 times I've stayed I've had an issue on 4 occasions. Picture attached read more

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The Marriott in Macon is a mixed bag. The staff are courteous and professional - when we arrived at 10:30pm after a long drive the kitchen staff was kind enough to prepare something for us even though the restaurant was closed. Front desk staff was good as well. On the other hand, the room left a lot to be desired, especially for a Marriott. Our room didn't come with a safe, and the closet doors were dinged up. The worst though was that the vents were DISGUSTING and clearly are not cleaned on a regular basis. As others have noted, the hotel isn't in a super nice part of town or anything, there's a lot of construction going on and it's not walkable at all. Not sure why they charge $10 for parking given that it's not like space is at a premium. read more

I requested a change in rooms twice based on several issues that are depicted in the photos. First room had bed bugs and human hair on a "clean" bed. Second room, had blood and unidentified yellow stains. The third room was fine other than the mold on the clear plastic shower liner. I don't think I was "picky" but rather expecting quality but most importantly cleanliness. It is not ok to use stained bed linen and expect customers to sleep on it! I was given access to the concierge lounge as compensation but I didn't have the need or the time to access it other than to get free coffee and water. I was traveling for work and sharing a rental car with a coworker. Had I not, I would've checked out. Marriott used to be a top brand hotel but I don't believe this is the case after recent stays in other hotels. CoVID shouldn't be used as an excuse for these issues. I will not stay here again. My coworker didn't have an issue with his room. Stay at your own risk. read more

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Oh no!!! The food served here got everyone in our business group sick. The dishes were nasty. The pool looked like it had not been cleaned this year. The smoking area is right next to the front door and you get choked entering and leaving this hotel. read more

One of the better hotels in Macon--but, you really need to be driving or taking a rideshare to get here comfortably. It is not located in the city center and there is a lot of highway construction going on near it and walking can be hazardous. Front desk service was very touch-and-go. One lady from the Caribbean was super friendly and competent. They other two folks I encountered over the weekend didn't communicate very well and didn't really provide accurate information. (For example, I had a confirmed 4:00pm late check out and the first lady who checked me in didn't put that request in. The guy at the front desk on my day of checkout was clueless and didn't see the late check out noted and tried to force us out at 2:00pm.) The room was clean, but due to lack of housekeeping staff, we had to get more towels and toothbrushes/toothpaste directly from the front desk. Also, be warned that the Concierge Lounge is only open Monday - Thursday. The hotel restaurant was very good. We ate there for dinner and breakfast. King the chef was fantastic for our dinner there. The buffet breakfast was very tasty and fulfilling. read more

Great location to stay when attending any event in the Macon Colesium. The staff is very professional, and the room met our every expectation. read more

I stayed here for a concert of Ronnie,Bobby, Ricky, Mike. RBRM half of new edition R&B group in early october. The lobby at this marriott is very inviting. Check in was fast with very courteous front desk associates. There is a bar and Starbucks on property. The parking area has plenty of space but not on this day. I believe everyone renting a room was here for the concert since it was just in walking distance next door at the coliseum. The room was spacious and clean and very comfortable. It was a bit noisey during the night due to so many people being there. In the morning I ordered room service which was very good and it came with two beverages included with breakfast. Most hotels charge additional for a drink but this hotel didnt. I had hot chocolate from Starbucks and orange juice. I would definitely stay here again if i ever come back to the area. read more

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We love this hotel so much that we're planning our third stay! The location is perfect for the halfway point between Orlando and Blairsville. There were several other hotels we could have stayed at, but the service and cleanliness are top notch. We stayed on the second and sixth floor. Both were exceptional! Dawn at the front desk, Juju in the restaurant, and Kyle in the lounge made an exhausting day of driving so relaxing and easy. By the way, the restaurant has the best shrimp this Florida girl has ever eaten! The po boy with the fried green tomatoes dip on top was exceptional! The Starbucks is also a huge bonus, but the coffee in the room was very good! Thank you, Marriott, for such a great experience! We'll be back! read more

First night here for a conference. Checked in and turned on the TV to check the weather but it wasn't working. Went down to the front desk and asked for them to help. They tried to reset it there but it still didn't work so we called maintenance. Terrence was very quick to respond super friendly, polite, upbeat, and didn't treat me like I broke the TV lol. He fixed the TV in less than a minute and told me to call back if I needed anything else that they were going to be here till 11 not to worry about bothering them. So far we are off to a great start. read more

Stayed here for a training and would not return. The room was fine, but the conference space was no where close to Marriott standards. Oh, and to top it off, check out the pics I got of the cockroaches crawling around the hotel. read more

Macon Marriott City Center - Hotels Near Me - Macon, Georgia

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My husband and I came into town for a concert at the Macon Centreplex. This hotel is a short Uber/Lyft drive from the venue. The hotel is very clean, spacious and comfortable. They have a bar and a restaurant. We opted for the bar. They have a full bar with lots of options. We ordered some fried calamari, French fries and a salad. It was really good for bar food. We will definitely stay there again when we come to town. We were surprised at how much Macon has to offer. It's a super cute little town. read more

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Checked in yesterday and stumbled upon these reviews. I checked in on line, asking for an early arrival, and immediately received my room. The man at the front desk was friendly and efficient. When I asked if there was a restaurant in walking distance, he suggested that I drive instead. Apparently the neighborhood needs revitalizing. I am here for 2 days and everyone that works here has been friendly . One reviewer complained of a dirty room with missing phone cords, no ironing board, no hair dryer, and a moldy bathroom shower. I took photos so you can see for yourself. This hotel meets the Marriott standards and I would definitely recommend it to others. read more

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If I could give them a Zero, I would. My husband stayed at the Marriott in Macon. They have had, according to the police in Bibb County, multiple break ins for vehicles in there parking lots for months. They even had FBI vehicles broken into. No one warned us and they had (17) vehicles broken into when he was there. No signs and no security. The security guard was out sick, according to the employee's at the hotel and the police. The insurance was filed and the police report was filed, but 3 months later the insurance refused to pay saying they have signs. DO NOT BELIEVE ANYTHING THEY SAY and Never Stay there. read more

This Marriott property is the worst of many that we have stayed @ across the United States over many years; we are Marriott members. We were here for a family function. The front desk staff was so rude. When we asked what the room options were during check, the employee commented, "The Marriott information online is all wrong about this facility. If you want a higher floor, you are going to have to take a room that hasn't been cleaned.". We booked a two day stay 2/18-2/20. We left our room on 2/19 at 11:00am and returned 12 hours later close to midnight after a day in Atlanta only to find no maid service; no clean towels, no toilet paper and our bed hadn't been made. We walked downstairs after midnight to gather toilet paper and fresh towels. read more

I was in Macon for work and stayed here 1 Friday night. My experience here was great so I don't know why the other ratings are so low. But again, I only stayed 1 night. I travel for work and holiday a lot and stay in a lot of hotels. I was very happy to see how nice this one was and I was thrilled to see that there was a Starbucks there too. :D The woman workin the Starbucks was fantastic. I wish I had gotten her name so I could give her a shout out. All around god experience! I would definitely recommend it to anyone needing ti stay in Macon. read more

Macon Marriott City Center - Hotels Near Me - Macon, Georgia

We stayed at this Marriott while traveling from Florida to Pennsylvania for the summer. We were greeted by Alliyah who set the tone for our wonderful visit to the Macon area. Everyone at this hotel was professional and welcoming, from the cleaning staff to the bar tenders, waitresses and front desk staff. We had a great time in Macon and it all started at this hotel. Thanks for making it so fun! We would definitely return! read more

Best hospitality, excellent friendly staff! Facilities well maintained! Close to Macon restaurants!

The room was clean and the bed comfy. The location is next to the interstate but not convenient to walk downtown, so don't let the "City Center" name fool you. Service in the bar was so bad that I actually had to call the hotel on my phone and ask for a bartender. Nobody seemed to care about the 4 of us at the bar. read more

I attended a work conference at the Macon Marriott. They really need electronical outlets for personal computers and smart devices in the ballrooms. The temperature in the facility was way too cold. Everyone was freezing. Having a few umbrellas on hand for guests to borrow would also be helpful. Guests were getting soaked trying to get to their cars. read more

Macon Marriott City Center - Front entrance to the Macon Marriott City hotel. - Hotels Near Me - Macon, Georgia

Hands down the worst Marriott in the portfolio. The bar service is a nightmare every time I'm here. There's one person serving everyone and running her own food. The bar is trashed. Took 21 minutes to get a drink. It's the same every time. In the room they cut back on coffee, sugar and amenities. They give 2 sugar packets and 1 coffee. No milk. It's such a joke how much they've cut back but this location is horrible!! The gym is filthy. Never again. read more

Blood stains on bed. Bathroom furniture had mold on it. Needs a good rehab, or just simply some deep cleaning would help. Breakfast staff very friendly. But the bloody bed is horrid. Made complaint with Marriott, and over 1 month later- Nobody from management from this hotel has bothered to make any type of contact with me. Beware. read more

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The room is actually quite nice but the supporting amenities are poor. When I checked in last night at 7pm, both the restaurant and bar were closed. read more

Attended a Pest Control Conference last week. As we arrived there numerous Police cars in the parking lot. Turns out 20 trucks and cars had their windows smashed and items stolen. I asked an officer about the situation and he said it happens quite often. Not too sure about attending future conferences at Marriott if they can get handle on securing their parking lot. Be fore warned if you plan on staying the night there. read more

Very disappointed. 1. They gave us the wrong room. 2. The new room did not have any type of towels 3. No ironing board 4. No cords for the telephones 5. the air conditioner did not work 6. No hair dryer and 7. mold in the shower. The staff appeared to be bothered that we needed things for the room which it should already be there at arrival. I love Marriott Hotels but this one is terrible. Save your money and go somewhere else. I gave it a star because I could post the review without one. . read more

Almost 5 hours ago I reported my tv wasn't working. Told a manager face to face and also called front desk. Still waiting. I will edit with better rating if they resolve issue. Also, nothing even close to this place. You have to drive to find food, store or anything. Worse conference location ever. read more

I am here for a mind numbing conference and have found the room to be above average, well decorated and appointed with lots of data hookups. On the other hand, I requested a king which was not available when I got here (who got it?) and this is a pretty low definition cable setup with a user unfriendly guide.. Also, I remain irritated that while cheap hotels offer free wi-fi, those catering to the business traveler have not gotten the memo that people have ways of connecting that do not involve paying them nine fucking dollars. Who does that? The lunch that was served at the conference was off the chart. Kudos for that. I blessed the bar during the evening and enjoyed great service from Jenna. I was very amused as she professionally handled another patron who was making an ass of himself over the difference between rare and medium rare in the steak he had ordered, She handled him like a pro (as the proverb says "a soft answer turneth away wrath" ) Overall this is a great hotel for a business trip and they are no way responsible for the content of the conference I am attending. read more

My experience with a Marriott is that you never know what you are going to get. The hotel side was fine. Plenty of parking; elevators were quick enough. No, I am not going to pay you for Internet. Hotels with a similar price do not charge for this. The restaurant is a disaster. There are no customers there so I do not understand why the service is so slow. For French onion soup, salad, a desert and water, it took 90 minutes. I waited 20 minutes for the soup and another 20 for the salad to arrive. Breakfast was just as bad. Two of us ordered oatmeal. After it arrived it took 10 minutes to find the waitress so we could ask for the condiments that went with the oatmeal. Another 10 minutes and she shows up with condiments for only one of us. Unless you have a lot of time and don't mind your meal arriving one piece at a time, avoid this restaurant. read more

Travel frequently for business in the southeast and needed a room in Macon so I tried this property. The room was clean but appeared a bit worn down. The staff was friendly when you could find someone to help. The management team needs to make some repairs and upgrades and make some additions to the employee roster. The concierge lounge was closed one morning, the front door was broken, the toilet in the room was about to fall off the mounts, the restaurant was out of several items and made no apologies. There aren't a lot of other options in the area and they seem to know that. Wouldn't stay here again unless all the other area hotels were booked. read more