Very through explaining things easy to understand. Explained optional treatments. Did complete body scan read more

I've been going to Dr. Mackey for years and it has always been an a positive experience. I just had some basal cell cancer removed yesterday and i received a call from the office to make sure i was fine and to see if I had any questions or problems. I work in the medical field and know several co-workers that also go to Dr. Mackey and are very satisfied. As far as the 60 dollar charge if you don't show up for a appointment, I totally agree with that. There are so many inconsiderate people that don't call or show up for their appointments and that takes away from her income and also other patients that need that appointment. read more

I should have read the reviews before making an appointment here. I would have to agree with every bit of information provided by the other two one-star reviews here. I felt I was treated unprofessionally and my age and experience was disrespected. The late charge is inappropriate. I would never go back here. read more

My family has been going to Dr. Mackey for almost 20 years. We have found her office to be extremely professional and helpful. Not only that, but her work has been exceptional. She helped my daughter with clearing up her skin so and she now has a gorgeous complexion. She has also done a wonderful job with diagnosing and removing skin cancer from both my husband's and my skin. I have found her to be very business like and forthright, as well as compassionate and caring. I highly recommend her. read more

I had a spot on my leg that ended up being squamous cell. I went here to have it treated and Dr. Mackey was in and out of the room in an extremely rushed manner and was very cold. All she did was look at the biopsied spot and then left the room. I had no time for questions and was not informed on what happens next. I left after being told I needed to come back for another appointment. I came to the second appointment not knowing why I was even there. All of sudden I am numbed up and having a scraping done which afterwards was very painful. Again, Dr. Mackey was rushed and did not explain anything or talk really at all. She was in and out of the room in a very rushed manner. They wanted to schedule another appointment for a check up in 6 months and I said no. I went home and called my family doctor who took the time to explain to me what had just happened and why. For a person who just a few weeks before heard the word "cancer" for the first time and had no idea what to expect, they were absolutely horrible. They also took it upon themselves apparently to schedule me for another appointment, after I had said no, and gone on to find another dermatologist. I was charged $60.00 6 months later, for an appointment that I had said no to! And that they never by mail or phone had informed me of. Horrible place! I would not recommend to my worst enemy. read more

We should have read all the reviews about this office before scheduling an appointment. We seem to be one of many who have encountered a lack of professional practices within a health service office that treats their clients so poorly. Although this is a matter of staff related complaint, I can only assume the DR supports this behavior or would not let these complaints effect her reviews online and ultimately her reputation. The office personel were extremely rude and disrespectful to both my wife and I and when we asked to speak to an office manager, they lied about having one, placed us on multiple holds. When I said I would come to the office if I had to in order to resolve the matter, I was told I was threatening them and that the police would be called. In all our years of working with medical professionals this has to be one of the most unprofessional places we have ever encountered. They threatened to charge us as no show when we were calling to deal with a misunderstanding of the office closure due to a holiday and the request they state on their website for notice of cancellation. Having not been to their office, we had not signed anything or were made aware when they confirmed the call that they even had a policy of charging $60 as a no show - even though we call first thing to let them know we couldn't make the afternoon appointment. They immediately became combative and irate about our concern for the charge when we expressed being unaware of any policy - let alone one that requests but doesn't require a cancellation call. We were new patients and they treated us like we were solicitors calling them. I would steer clear of this dermatology office. I think they should be investigated regarding their professional practices because if this is how they act over the phone what are they doing inside and with billing? read more

I am furious with this doctor's office right now. We have patronized this office since my daughter was 14 for treatment of acne for the past five years. They strung us along for the past several years and just last year when my daughter turned 18 they finally suggested an Accutane prescription. This medicine was starting to work and then...they refuse now to prescribe the final couple of months worth. Let me clarify, my daughter had to sign an IPledge agreement and she missed a couple of the windows of this agreement, hence she suffered the consequence of not receiving and taking the medication timely. Since my daughter missed a second window of time, the doctor's office has refused to renew and finalize this method of treatment. We have spent thousands on this treatment so far this year and feel the doctor is not being fair to block her now. We have lost thousands of dollars if we cannot find another dermatologist to take over where this dermatologist has failed us. They state that it is a risk, but we cannot see how risky it is since the Ipledge agreement eliminates any risk to them. So frustrating! read more

Terrible bedside manner. I went there to have a skin cancer removal on forearm. During the procedure she was chatting with a resident about her dogs and nipped a vein, she cauterized it, but at home it burst, I have to call 911 and go to ER, ended up with a mean looking grapefruit size hematoma. She said "oh you have a hemotoma" and was more concerned about her surgery schedule then the pain I was in.. very dismissive. This cost me money, extreme pain and it is still slightly there after 3 month. I do not recommend her. She also wants a credit card on file, which is scary. read more