Based on their 4+ star Google rating, we took our car to Mackey Radiator. Auto Care for what we thought was a radiator leak. 33 days later, $698, and constant run-around about what they were doing with the car, and the problem we approved/paid for is not fixed!
Dropped off the car on December 28, 2023. They told us the problem was actually a water pump leak, and because they had to remove timing belt to get to the pump, we should replace both (we approved). We paid for the water pump and timing belt. We go to pick up, they say the battery is not holding a charge and leaking battery fluid (and that "sometimes that happens when you add new component parts"?). They replace battery, we go to pick it up, car is not starting, something is wrong with the electrical system (and they vaguely imply that they might have done or not something to electrical system when they replaced timing belt but they promise to diagnose the problem at their own expense, generous). Weeks went by - no one but the owner would talk to us when we called to ask for status of repairs, he was never there, so we would leave messages and wait sometimes days for a call back. He told us something different every time about why there was a delay. Twice, while they were still diagnosing what was wrong with electric system, he tried to talk us into putting a new engine in the car while they had it because "then the car will be like new" (maybe to cover up whatever they messed up?).
We picked the car up 33 days later. Owner refused to give us a written summary of everything they did to the car AFTER the water pump and timing belt (the only two things we approved), he wouldn't even give us a receipt showing that we picked the car up that day. He told us he didn't really keep track, mumbles something about a couple of things he thinks they did "which is actually an upgrade". Said he would ask the mechanic to tell him what all he did to the car, and he'll email us the next day. We have not received that email (or a call back about sending us the details) and don't expect to hear from them.
AND now, the water pump is STILL leaking (the only thing we have a receipt for is not fixed). We don't have any hope of getting any reply from Mackey. The owner is a liar and a cheat based on our experience. We've filed a Better Business Bureau complaint (but Mackey has multiple un-answered BBB complaints so we expect ours will go unanswered also). read more