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MacDonald Piano Service

5.0 (1 review)

Services - MacDonald Piano Service

Musical instruments and teachers

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15 years ago

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DND Music Learning Center & Retail Store

DND Music Learning Center & Retail Store

3.0(4 reviews)
1.6 mi
$$

Absolutely terrible. We came in to repair a cello and were told it would take a 45$ flat rate and 2…read moredays. 10 days of repair and several phone calls later we were charged 70$. The arrogant clerk(who on the phone called customers a "bother") refused to negotiate at all and was offended that we would even suggest that their hidden fees were in any way unfair. We had to cycle through employees until we finally met the owner, who after this entire 30 minute ordeal decided to remove half of the fee he tried to spring on us in the first place. He told the angry cashier to do it, and he did, huffing, groaning, and complaining through the whole thing. When we got the cello, the repair job was barely satisfactory, despite the owner's insistence that the repairman's "wonderful" work justified the money they tacked on to what they said they would charge. I wouldn't recommend this place to my worst enemy. If you're looking to get ripped off, held up, and frustrated, then DnD's the place. Otherwise, please, save your money, get better customer service, and a more skillful repair somewhere else in the area.

The knowledge and service at this store is outstanding, and they also make a strong community…read moreeffort. I asked the luthier, Jason, to see what he could do to improve the playability of my guitar. I have tender fingers. Jason spent 15 minutes explaining different variables that affect playability. He noted that the action was a little high, and that sanding down the nut and replacing the saddle would reduce pressure on my fingers. He also explained how a different kind of string, the Elixir, would be more pleasurable to play. I picked the guitar up today and it does feel amazingly better! Also, Duncan, one of the "D"s who co-owns the shop, took a few minutes of his time to cover up a scratch on my headstock AND tune my instrument. I'm very impressed by the quality of work, the attention to detail and the customer service I received. They also host a Bluegrass Jam the third Saturday of each month and will start hosting a Drum Circle on Sunday, February 5th. Eric is organizing the Drum Circle.

MacDonald Piano Service - musicalinstrumentsandteachers - Updated May 2026

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