I found the staff to be unprofessional rude. They knew nothing about the instruments I asked about…read morein the store.

I love going to this music and arts!! They're always so helpful and kind. All the staff are…read moreknowledgeable and informative. Getting my flute fixed is always easy and they do a good job, same for rentals

Russell is the man! I feel blessed to have stumbled upon this shop. It's local and better than some…read morenationwide store. He helped me a lot with just one simple gesture of guidance and I can't thank him enough. I will be back and others should come here too, always good to learn some wisdom.

Small, intimate place with the best staff. It's usually Russell at the counter. There's a limited,…read morebut interesting selection of mostly used stuff if you're a guitarist. Sometimes there are some wildly cool guitars on the wall. I've always found what I needed when I went there. His inventory isn't huge, but it's very well thought out. If you're a drummer, you'll love the place even more. This is always the first place I'll go if I need anything musical. Strings, tuners, tambourines, amps, parts, or just a couple minutes shooting the shit with the cool, knowledgeable musician/proprietor. Also, if you're looking for a luthier, they outsource to a skilled and straight-up honest guy. I've brought my acoustic and electrics there several times for work. Always happy with the results and feedback about my instruments. Forget the big chains and give Russell's a visit. Support local business, especially when the local business kicks butt like Russell's does!

What a great place! They have violins of every size including tiny ones for little children. They…read moreare also well stocked with other stringed instruments. Don was more than helpful and kind!

Don't waste a trip if - like I did, drive forever, and across a drawbridge, after the shittiest…read moretraffic, you'll find a pompous old guy who will tell you he is too busy for your shit - and wil admittedly price it accordingly. So call me if you want to get your instrument back and working order again, expect it to be more than a value of your instrument. And that said it will be only because he is too busy for you. Just saving you a trip!

Great one stop shop for all things music. No big box music shop they get to know you and truly try…read morehard to suggest and find whatever your looking for. We have bought drum sets elec guitar acoustic guitar an all the accessories. They continue the service after the sale. Great folks, Highly recommend.

A great place to shop if you're looking for those little necessary musical items like Rosin for…read moreyour viola or guitar strings. They also have a few pianos and a decent number of guitars. It is a small place but appears to be well-stocked. I'm glad to have a music store on this side of town. Aaron was very helpful and friendly.

This place is easy to find, located on the lower level of Greenbrier Mall. It was the only place I…read morecould find locally who sold Kawai pianos. Scott, the owner, is very nice and a fun person to deal with. He is not pushy at all and able to provide info as requested. We came in looking for a digital piano and couldn't be happier with our purchase. He has a decent inventory to include things like uprights, grand pianos, new or used, and other instruments and musical necessities (books, etc.). The prices were competitive and delivery was cheaper than other piano stores I've shopped at. We are getting our piano delivered about 3 business days after buying it! Overall, we would definitely recommend giving this place a chance if you're in the market for a piano or digital piano, or other instrument for that matter.

I don't write reviews but with outstanding customer service that I received from the owner Scott, I…read morehave to share my experience. I bought a guitar for my son as a Christmas present. After traveling back home to FL, we realized something was wrong with it. Scott immediately sent me a new one and paid for the shipping. We were waiting for the right time to give it to our son...3 months later. We discover it was cracked. When visiting over the summer, we went to store to share what we discovered. Without hesitation, Scott said he would take care of us and he did. We left with a brand new guitar! I don't know of any other company that would eagerly provide the customer service that we received from Scott at Piano Showcase. We absolutely recommend this company for any musical need.

My son looks forward to coming every week. Ms. Adrian is patient and thorough. He really enjoys…read moreplaying the piano. The only critique is the place itself is old and dated. It has a bit of a smell that they try to cover up with wall plug ins. I would recommend!

I took my son here originally for drum lessons and he had a great time with his teacher. I came…read moreback after that for a vocal lesson and scheduled my son another drum lesson. It was at this point the owner started trying to force a month to month contract on me after 1 lesson. I explained that my son's grandfather is very sick with stage 4 pancreatic cancer and that we can't guarantee we will be in town every week since we have been visiting him more ( almost weekly ). The owner seemed unsympathetic to this and continued to debate and argue about getting his contract signed. After that, I considered not coming back because I didn't want to give this man any more of my money, however I had really enjoyed my 1 vocal lesson and my son also enjoyed his drum lesson, so I asked if I could pay for another vocal lesson in advance to which he begrudgingly agreed. I explained to him that I would be happy to pay for our lessons a week in advance when we knew we were going to be in town. However that wasn't good enough for him and he insisted on locking me in a monthly contract, and that I would have to next time I came. My son's second drum lesson was great ( yesterday ) and I had my 3rd vocal lesson today which was lovely. Unfortunately, when I came around the corner to the front desk, the owner was waiting for me with a posture and look on his face that said he was ready to argue. Great way to greet a customer upon seeing them. He immediately asked me what I had decided about his contract, to which I declined to sign it and offered to pay for another vocal lesson a week in advance since I know I will be in town next week. He debated me again and said that I couldn't do that and tried to argue that rules are rules, which is just silly in this case. Most of his arguments were based around people in the past not showing up for lessons and them losing money since they would have teachers there still getting paid. However, if someone is paying you a week in advance for an upcoming lesson, you're guaranteed that person is going to show or at least to have their money for the lesson already. In the end though, it is his business and he can make up whatever obscure and silly rules he wants. Just know, that after your 1st lesson they're going to try and force a month to month contract on you and make you lock in a time for every week. Personally, I'll be taking my business and my money elsewhere.

Knowledgeable in all genres on music From Oldies to current…read moretunes Customer Service is unparalleled You can browse & ask questions at will A musical journey awaits on every visit

My nephew and Great nephew have been getting back into records. My husband and I are locals and…read morehave known and shopped here for quite a while. Always a great selections. They have all the best vinyl and CD's. We have shopped prices and value. I remember when we were teens and standing in front of the records and just thumbing through. This place brings back the classic great memories. They have everything you need and want in music. You have got to check them out. I love the listening station and my favorite are the cool posters on the wall. Just to tell you they have new music and old music too. If you like music at all you will be in heaven at Birdland Records

Great selection as previously reviewed however the staff doesn't care about you. They recently had…read morea new student day and my son and I were the only ones who signed up. We figured this would mean more dedicated time and information. It was the exact opposite they tried to blow us off and I had to ask them twice to honor what was in the details of the day, which they still haven't done. We would've purchased a new amp and music if Charlie and the staff were more pleasant. Don't think we'll be using them for lessons or products after this interaction. Just go to guitar center!

I went into today to get a string for my cello (I'm a TOTAL beginner) and Katelyn was most helpful!…read moreShe taught me about cellos, showed me how to apply rosin and was super friendly! AMAZING customer service. I'll be back for sure!!!

Update: DO NOT SIGN A CONTRACT WITH FOX MUSIC!!! We are now a year into dealing with their…read moreunscrupulous business practices. We have been charged every month for absolutely nothing and they completely refused to make any adjustments to contracts even though the pandemic ended in-person singing lesson immediately. To be clear, their shift to "online singing lessons" without any choice was a complete rip-off. Online singing lessons are not the same thing as what we signed up for. The business is not the "family business" they claim it to be...they are actually founded on deceptive bait and switch tactics and shady contract dealings. Again: DO NOT SIGN A CONTRACT WITH FOX MUSIC!!! They don't care about anything except charging your credit card every month. This month we tried to give the required 30-day notice of our intention not to renew (yes...they will auto-renew if you don't tell them not to). We were immediately redirected to some sort of 3rd party number and have yet to get any confirmation that we will not be charged again. Unbelievable. If you're looking for good voice or music lessons, shop around. Avoid Fox Music at all costs. You will regret ever signing a contract with them.

I really wish I hadn't signed up for these lessons, if they could even be called that. The last…read moreclass I attended at the Kempsville location, the instructor spent half the time talking about why we needed to practice at home, instead of actually instructing. If I wanted to sing with a group and go home, I'd attend a church choir rehearsal. Definitely not the product they advertise.