Macclesfield Super Bowl. Total rip off.
Pre-booked a large group for Laserquest.
Parked in their car park. Entered car number in their computer on entry as they tell you so they know you are legitimately parked in their car park. Followed the clear instructions to the letter to show we were paying customers.
Went to the Laserquest. Told safety video was broken so given verbal briefing. No big deal but sign of things to come. The laser-quest was a complete farce. Batteries to 8 of the guns we were given were flat. Staff were embarrassed and explained "The manager has told us not to charge the batteries every night to save electric. We now only charge them every two days and this keeps happening. Sorry it's policy and we can't do anything about it". What a joke, surely this can't be a genuine policy, if it is the policy is incredible, if not staff are incompetent and don't check equipment, either way, very poor show. Eventually got our game but lost time due to their faulty guns.
Afterward ate in the cafe. RidIculous prices for poor quality fast food.
Left very disappointed. Now a pleasant experience in any way.
A few days later got an "invoice" for parking in their car park. Went through the deliberately difficult process of appealing the invoice including sending timed receipts proving we were their legitimately. Appeal refused with no reason given why. Called Super Bowl, manager Liz said they are aware of the problem but "Head Office won't do anything about it and we can't help".
We aren't the only ones challenging this scam. Please read this press article
www.cheshire-live.co.uk/news/parking-changes
Solution;
1) We won't ever go back to Macclesfield Super Bowl.
2) We won't be paying the invoice.
3) If they keep sending threatening letters I will if it's them until we get a Court summons. I will then goo to Court and when they lose the case I will claim all my costs against them.
4) I will post this honest feedback so others learn from our experience (I wish I had read reviews on TripAdvisor before our visit, we are not alone in our experience.)
MY ADVICE, AVOID MACCLESFIELD SUPERBOWL.
As promised Liz, I am leaving public feedback about your treatment of genuine customers. read more