Polly is a great asset to this group, and has fantastic customer service! Thanks for all you do,…read moreand for never ceasing to impress! -BKP

Poly Weaver Always on top of my plan, payment and sending me copies as needed. They text me instead…read moreof calling me which is more convenient to me! They also offer me better quote without having to ask me! Thanks

Reached out to them after our current homeowners and auto insurance provider who we've been with…read more15+ years decided 2024 was the year for a massive increase. My wife and I worked with Kristen Nance, she provided excellent service and was very responsive, even saved us money on our policies.

This guy goes above and beyond. He actually brought us coffee during the snow storm when our power…read morewent out. He and his team are incredible.

The owner Jim hunt has been consistently rude every time I ask for assistance with anything above…read moreand beyond he sells. The worst part is he has been providing insurance for us for some time. I don't know where the customer focus went astray in this business. I hope this serves as a call to action for Management to treat their customers like they should be treated.

The place is great. The staff is knowledgeable and able to find the policies I need at rates below…read morewhat I have been paying elsewhere. The friendliness and personal service is refreshing. Whenever I go there, I feel at home.

Poor customer service provided, difficult to work with. They seem confused by refunding money from…read morea cancelled policy.

The absolute best experience that I have ever had for not only my insurance policies, but all my…read morebanking needs as well! I've saved so much money on my insurance for my car, my apartment, and life insurance with this office! I'm not sure what I would have done if it hadn't been for all the wonderful staff that taught me about State Farm Bank, and gave me the opportunity to lower my car payments by refinancing. This office is the absolute best from their sales team that informs you about every option you have for your specific needs, and the amazing service team that is so accommodating to changes I ever needed to make to my policy. Of course thanks has to also be given to the agent himself, who always puts the customer first. I've been working with this office for many years, and absolutely will be working with them for many more!

Brandes Insurance is just great with Customer Service. I mean, really, it's seems Customer Service…read morehas gone by the wayside. or at least I thought. Who calls during the middle of your policy to just check in on how you are doing? NOT many. I'd like to give a shout out to Jessica Barthold! anyway, recently I got a new Motorcycle, called them and gave them all the required info so I could drive off the lot protected. so, I paid a little more for the remaining one-year policy. I got a new statement from Progressive about renewing my bill, it didn't seems quite right. As a matter of fact, it seems very high. So, I made one phone call (and DONE) to Jessica and basically, they saved my $400 bucks, yes, $400. same policy coverage, etc., etc. They just used to have my Motorcycle..... Now they have my 3 other vehicles and my home. anyone wanting real customer service and folks that will go out of there way, then I highly recommend them. Here is the kicker, if they can't save you money, they will tell you upfront and recommend a company. I have been working with Marleen Miles and Tisha Brandes for 9 years now. Keep up the good work ladies! Anyone looking for a long-term insurance company, this is the place in my book. Jessica Barthold Sales Executive Brandes Insurance Agency Totalchoiceteam@brandesagency.com www.insurehomeauto.com Office: 972-481-1027 x114 Fax: 866-936-3102 "Integrity is doing the right thing, even if no one is watching." you can't beat that! Sincerely Eric Erwin

As a long standing client (almost 14 years) I would like to take an opportunity and praise the…read moreentire staff and let you know how pleased I am with my relationship with Brandes Insurance. This agency has taken excellent care of all of my insurance needs and has made me exceedingly pleased with the way they have saved me money on my various policies from renters, to home, to car insurance. I have received excellent service from all the agents and most recently from Marleen with fast, courteous and most importantly to me transactions via email - including electronic signatures via my mobile phone. I could go on (honestly) but everyone I deal with at Brandes Insurance is a pleasure to work with! Wishing you all the best and continued success! Warm regards, Richard Caulder

The people that work at this call center are very professional and are well trained to accommodate…read moreyour needs.

I've been with this company now for over 10 years and it has been the best company that I have ever…read moreworked for. I started as a collector and worked my way up to an assistant manager. I love the environment as well as the people i work with. The current director is the best boss that I have ever had. He really cares about his employees. Over my years here collections has changed a lot and the company is good about keeping everyone updated to make sure the consumers are having the best experience when they call in to our agency. The company as good at keeping up with the collection laws and making adjustments and training the staff regularly to ensure that we have the best collections practices. I would not want to work for any other company. The company is good at promoting employee morale and regularly does contest and has employee appreciation events to let there employees know that they are important to the company. I really have found myself lucky with finding a job opportunity with EOS CCA!

Natalie Is a great person she is always very quick in…read moreresponding and keeps you updated with your insurance policy.

I just want to say how thankful we are to have Natalie in our local State Farm office. She makes us…read morefeel like we're apart of the family. She calls us by first name, her warmth is much needed in these troubling times. She makes us feel as if our needs and concerns are always on priority. She deserves any elevation that is on her way. Thank you so much!

Ok, I've been with Coverica for over a decade. For both home and auto coverage. I am more than…read morepleased with all of the quality individuals there. My policies are the best because they come from the best. Coverica. Best in the West. My agent, Taylor Neilson has long since been recognized for exceptional service, and promoted into upper management. Because he puts in the work. He'll shop policies anytime. I am not a high dollar client. If I leave a message on a generic CS line, Taylor still calls me back by COB the same day. He doesn't have to do that, but he does. You can expect the same level of service from all agents of Coverica. When you call, real people want to help, and they ALL are very, very good at what they do. I like that. Picking up the phone and receiving excellent service. Every time, without fail. You can shop online all you want, if you want to be a name on a policy number on a computer, and not a valued customer. At Coverica, the customer matters.

Brock Jackson is an agent I would not use at this company! After he said he would help me get an…read moreissued with my insurance company revolved, he stopped returning me calls. No explanation as to why. Very rude and unprofessional.