I was in Giant Eagle Elm Rd for their great Nov 8 sale. The staff was very helpful and kind and very pleasant. There was an incident in the store that made me very sad. The store was full of customers and I thought how wonderful. Then something unfortunate happened and the store almost cleared out. The store wasn't responsible for the occurrence and those who were should not have been there. I want to thank the owners and staff for their concern for their customers and how well the situation was handled. God bless all of you and keep up the good work. read more

If I could give NO star's I would! Sherry.L is key holder on duty tonight @ 7:51p. Because I asked her where do you put MORE than one bag-since she felt she could scold a 50yr old. She couldn't tell me & got pissed cause I wanted to know if it goes by weight, & I have more than one bag. Long story short she told me she wasn't waiting on me & had refused to void items (flaming ruffles & pumpkin Mcmuffin's) because I said "I'll ask the guy with the bow tie (mgr). Funny part is she thought she was NOT going to void my stuff & had my items in her hand . I was just shopping in there yesterday- I spend bank at this store. To make matters worse, she told me to SHUT UP-OUT LOUD & walked off! She said she quit, but never left. Took off her badge, but never left! If I would have spoke to a customer in that manner when I worked in customer service, I would of been FIRED! But the way the world is- my money, that I earn to PURCHASE items can be made into me being the bad guy cause I said I would ask the Mgr where to put the extra bag's. Some F#£%@n$ AMERICA! Time to fall back from shopping at my favorite Giant Eagle! I'm about PRINCIPAL! read more