I've been working with Melissa for YEARS and have all of our homeowners and auto policies through her. There are many reasons why I choose to work with her but her responsiveness and customer service surpasses all others. Whether we need to file a claim, get a windshield fixed, update our policies, or get a reference number she is always very knowledgeable and provides us with all of the information that we need to move forward (not just the phone number.... she'll send phone number, what to do, and our reference numbers- it really makes the process painless). I truly appreciate the way she is able to walk us through the differences in policies / option including their implications and what it means for me, insurance can be very confusing and her ability to help us understand everything ensures that we are making the right choices for our needs and budgets. Thank you for all you do MAC Insurance! read more