This place told me that my son had several cavities. Since it was going to be hundreds of dollars,…read moreI waited until I got insurance. After I bought insurance, I learned that it only covers specific locations in Springfield, so I was forced to go a different company. When I got to them, they told me he doesn't have any cavities in the first place. This means I would have paid for services we did not need.

Tremendously friendly and fun staff…read more love the laughter and knowledge of everyone they have been exceptional taking care of me Don Crabill

7 years later I'm still going here. Prices on services are reasonable. They never advised any…read moreunnecessary procedures. They offer me goodies (toothbrush and toothpaste kit) every teeth cleaning visit. I use them when I go on vacations! I often refer people. I'm really happy with their service and billing practice.

Have been using TerraGreen dental services for about two years now and have been happy with the…read moreexaminations, cleaning and professionalism of Dr Hoff and his staff. Today was my first exposure to anything other than preventive procedures. I must say that Dr Hoff and his staff exceeded my expectations. I had a crown that I received from another dentist many years ago replaced today. I was expecting to have the crown removed, have an impression made, have a temporary crown installed and repeat the process once the permanent crown came back from the lab. Instead the old crown was removed, an image was taken of my tooth and the new crown was installed within an hour. This was all done in house---Outstanding R. Fry 1/8/19

They are just a great, trustworthy business. I just wish they would work with my UHC dental. I…read moreunderstand why they do not.

I went here for a few years and got all of my regular cleanings. It wasn't the best dental care…read moreI've ever received, but it was acceptable. I wondered why certain preventative measures weren't taken or even brought up in certain areas, but my biggest issue was with how they handled an issue with insurance and an unknown outstanding bill. My insurance was about to end, so I called to schedule the final appointment. I checked while making the appointment that the policy would cover the procedure. They looked into everything and said that it would. I went to the appointment, got my cleaning, and checked out without any issues. Many months later, I received a voicemail saying they were about to send my outstanding bill to a collection agency. After calling them back, I learned that I had not received any of the notices about the outstanding bill, because they put the wrong name on all of the mail sent out and were calling the wrong phone number (an ex on the account). They also informed me that I had to pay the full cost of the last visit, because insurance didn't cover it (even though they said there were no issues when I checked out). I wasn't happy, but I paid the outstanding balance in full during that phone call. The next time I called to schedule an appointment, they refused to schedule me. They said accounts that get sent to collections can't book future appointments. I told them my account never got sent to collections and that I paid them the full amount over the phone and had the receipt. They finally acknowledged it was not sent to a collection agency but continued to say they couldn't schedule me. They took no accountability for the balance remaining unpaid for so long due to their errors (sending notices through the mail with the incorrect name and calling the wrong phone number). I am thankful they found my actual phone number before sending the bill to collections. That would have been a much larger annoyance brought on by their mismanagement. I'm perfectly fine with going to a different dentist, especially after this experience.

Excellent service, Dr. Ball and her staff are amazing. They made me feel very comfortable and did…read moreexcellent work.

I can't say enough good things about this office. The staff is great w/ my kids, they work w/ your…read morebudget, and they are just awesome, friendly people. They also have the latest technology but at an affordable price.

I have been going here for 3 years now and still love it! all of the staff are so kind and…read morewelcoming and I feel they do very detailed but efficient work! They make me love going to the dentist! 10/10!!

We've been going to Kelly dental for years. Our 8 and 5 year olds have had fillings as well as…read morecleaning. I've also been through Invisalign at Kelly Dental. Friendly office staff and Doctors- would highly recommend! Great communication and end results.

They were rude and unprofessional by refusing service to me after they decided to change the way my…read moredentures fit. Be ready to waste your time and not be treated like a valued customer.

I have been to this office many times, in fact I used to work there. Today the hygienist told me up…read morefront she was having a bad day and asked if I had any concerns. I mentioned that the cusps on my molars are sharp and pointed and are cutting my tongue. She told me insurance won't cover it and just blew it off. I tried to discuss crowns and then to move onto cleaning my teeth. But she refused to work on me at all and would not do the cleaning. I discussed this with the front desk who told me she doesn't believe me and she asked me to leave. I have never been asked to leave a business before. I'm well insured and I can get care elsewhere. It's a shame because I liked the dentist.

Duff Family Dental gives quotes on phone and changes cost after visit. They have you sign paper…read moresaying, they have the right to adjust quotes for the unknown. All I had done was x-rays and check up. Dr. Carla Duff did not even do an oral exam but just looked at x-rays. Instead of her admitting she could possibly made a mistake, that she got involve in discussion of my x-rays and forgot to check and went to her next appointment, she said, I would never skip that and acted very unprofessional. A person knows when someone pulls out your tongue to look under it for cancer or lifts your lips back to check gums. She did neither but denied it and instead of offering to check it, she got all bent out of shape and offended. Telling friends/neighbors/family to definitely beware of two sides of this dentist/office practices.

My husband & I moved to Missouri 7 yrs ago and needed to find a new dentist. Our daughter (back…read morehome in Calif) has been a hygienist for 25 yrs & had always taken care of us . She helped us to find Duff Family Dental, & Dr. Carla Duff has always been amazing when we have gone in to see her! Dr. Carla and her staff are genuine and very sweet. We highly recommend The Duff Family Dental!! Matt & Linda Sherfey

Great dentist. Excellent with patients and fixed all my problem teeth. He even called on a weekend…read morewith I had a problem

I have seen Dr. Judy for years. Highly recommend. I have had a couple unexpected issues with me…read moreand my son this year and they have worked us in the same day.