I absolutely love going to see Trina to get my nails done. I always get a shellac French manicure…read moreand a solid colour shellac pedicure. She is so friendly and professional. I love how she pays excellent attention to detail and ensures that her clients are fully satisfied. She is seriously the best and I highly recommend going to see her! Danny is also amazing and my Mom loved his care in doing her mani and pedi. He is also very precise and he's fun to talk to! The salon is very clean (super important to me) and welcoming. They have plenty of nail polish colours and options. They are very reasonably priced for these days and provide a high quality service. I used to live in Orleans and would go to them all the time. Now I live in the west end, but I still make it a point to drive over because no one else is as good as Trina and Danny! Bravo to them for being fantastic!

Have Known Trina and Danny for years, they know what they are doing, Ann has also done my nails,…read moreshe is also awesome, would recommend this place, it is very clean and they are very friendly.

Very good stylists with a professional vibe who know how to deal with all kinds of hair! Fair…read morepricing as well, highly recommend

This is the best Chatters location in Ottawa! Although I am reviewing this strictly on the products…read morethey have for sale and customer service and not the actual salon services, as I have not used the salon services. This is the biggest Chatters in Ottawa, and I believe it was the first one to open. They have a lot of hair products and they have frequent sales where I have literally bought salon shampoo, conditioner and styling products for less than drug store brands. They also have a good selection of false eyelashes, including the new magnetic eyeliner to use with magnetic lashes. And it's the legit Ardell brand, not some sketchy brand where the ingredients aren't even listed on the packaging (yeah, I'm looking at you, Showcase). They also carry the Ardell magnetic eyeliner alone, and not just the kit with the lashes, in case you already have the lashes and just want the eyeliner (most stores like Rexall or Sally Beauty Supply sell only the kit). They carry nail products as well. Staff are super nice and always willing to help you find stuff. This location is in The Ottawa Trainyards. It's in the section where Starbucks, Cleo and Ricki's is. Lots of free parking.

she was so friendly answered all my questions! she guided me through the whole process in our…read moreconsultation and price was affordable. my hair lasted a long time time

This location is one of the better ones,in terms of customer service. I've only ever come in for…read moreeyebrow maintenance, and rarely ever make an appointment. They always manage to squeeze me in. It'll run you $18-20 with tip to get your brows done. They do also tend to push the upsell, so if you don't want to shell out on tinting and such, I recommend practicing saying no before you head on in.

Today I had an opportunity to have a facial at CBV with Nina. I was a bit worried that I wouldn't…read morebe happy with it because this past summer, I had the most amazing facial at a 'fancy' resort in Vermont - I was worried that maybe I was now spoiled and wouldn't be happy with this, I was more than satisfied with the facial I received. First Nina cleansed my skin and did an analysis to determine which kind of facial would be best for me - on her advice, I chose the Ozygen facial. The facial was thorough, Nina was gentle and professional. Caryl Baker stores are not spas though, so you don't get the relaxing quiet that you would get at other spas, but the facial itself was very good. I will go back.

Absolutely thrilled with my experience, I had the pleasure of getting a manicure and pedicure done…read moreand I can't express how satisfied I am. Her attention to detail was remarkable, and she was incredibly gentle. I've been to many salons before, but this one truly stands out.

Lipsa is the best eye lash technician around hands down! She is so sweet and friendly with…read morecustomers and really try's to make the clients comfortable and welcome during appointments. I will be going to Lipsa from now on because she rocks!

Worst experience I've ever had…read more I had an appointment to get my hair done with Sam. I had ombre hair and wanted it touched up and brightened, I thought he understood me and he mentioned highlights so I said that would be fine to have a few natural highlights through because I stressed many times that I wanted a NATURAL look. Over the next four hours he proceeded to colour my hair and tend to other customers through my appointment which resulted in me having colour left to develop longer than it should have. One colour was supposed to be in for twenty minutes and ended up sitting in my hair for about an hour. Also his english was rough and he barely spoke above a whisper even while blowdrying right by my ears which made communication that was already tricky at best even worse. Not to mention the fact that I could barely understand him, he washed my hair with gloves on which was extremely painful, was very rough, didn't blow dry my hair properly so it took about 30 minutes to blow dry, and again was extremely rough to the point that I was almost in tears. Also he and the manager were bickering while he was washing my hair which was uncomfortable to be around. Halfway through I noticed that the colour on top of my head was orange and the highlights were white blond coupled with the bottom of my hair dark brown. I asked if the colour would change and he said it would lighten...but it did not. While he was mixing more colour another stylist asked me if I liked it and she could tell I didn't. She communicated this with him and he told me that if by the end I wasn't happy he could do certain things to fix it. By the end after another horrible hair washing experience and drying I looked like Christina Aigulera from her "dirty" days suffice it to say that it was not natural. Also as for the haircut he spent about 5 seconds snipping a bit away (the haircut portion alone costs 60$). I communicated that I didn't like the colour and he offered to fix it but at this point four hours in I was about to scream so I paid and left. He told me to come back in if I wanted a change. Two days later I called and asked to make an appointment and speak with the manager since I wanted it fixed but I wanted someone different to fix it since I could barely understand him. They made me an appointment for four the next day so I called at 11 that day to speak with the manager and explain the situation. She assured me that it would be fine and she would fix my hair. She told me to come at 3:45 to allow for more time for the colour. I arrived and she (Karen) told me she would be a few minutes as she had to tone someones hair so ok no big deal I waited. FIFTY MINUTES went by with noone speaking to me. Finally I went to her and asked politely if I should come back. She did not even apologize and told me it would be another ten. Eventually I was seen. She asked me about what I had previously communicated to Sam and I explained even though I felt like she was blaming me the whole time. Then she told me she couldn't lift the dark brown from my previously blonde hair as it would damage it even further so I had to settle for that. What followed was FIVE hours of basically waiting around while I was tended to here and there while she did, I kid you not four other full haircuts. Two mens including wash and dry and two womens including colour and highlights. By the end I was sitting under a blowdryer with dry hair while she cut someone elses hair. Sam the original stylist I didn't want came over and offered to cut and dry my hair because she was busy and by this point it was nearing close. I appreciate that this was very nice of him but it was super awkward for me. I don't like confrontation and even coming back to get my hair fixed was a big deal for me. In the end he finished my hair and I left in a hurry. They didn't charge me for fixing it nor should they have, I would have tipped but not after the service I received. This used to be my go to salon but now I will never go back. I felt like I was pushed aside as a nuisance when I had legitimate concerns and paid over 200$ the first time I went in. Coincidentally my friend happened to go a few days later and also had Sam for a cut and had a poor experience as did her sister with another stylist. I'm not sure if the stylists need more training or what needs to change there but it shouldn't have been the customers problem. I HIGHLY recommend avoiding this salon.

I had my hair cut and coloured by Sam at Joseph's Coiffures Carlingwood Mall location. He did an…read moreexcellent job with my hair, totally professional and amazing at what he does. Will definitely be returning, thank you so much Sam. All the staff were very friendly and personable, would definitely recommend to anyone looking for a salon.

Took great care of my hair in her chair and is very professional! Never felt more comfortable to…read moretalk with a service provided. 10/10.

I never write negative reviews but this one was necessary. Having spent $700 on my miracle knots,…read morewhich unraveled less than a week later, shania refused to take any accountability or provide any remediation. She informed me at the appointment it was okay to wash my hair weekly in the shower after I specifically asked about this concern and when I was getting the hair done. the hair didn't last 5 minutes wet. Without even brushing it the hair immediately began falling out. I am extremely upset because I leave on vacation in two days and she left the city. she cannot rectify the braids and also refused to provide any refund. furthermore, she was extremely rude and defensive when I brought up the concern and provided the WORST most UNPROFESSIONAL response possible. I will NEVER be going back and I would never recommend her to anyone else. While the hair situation sucked, honestly it was the lack of empathy and horrible customer service for me. It felt like she just cared about the money and not at all about her clients.