I'm writing a review about the MAC in House of Fraser. The actual products are great! However, I'm giving two stars because of the customer service I received at the store today. I don't usually complain because I worked in retail myself so I know how difficult the job can be but what happened today was just dreadful. I walked into the shop with my mum as she needed a new eyebrow pencil. There was a lady dealing with a customer, which was fine, one was rearranging the brushes behind the counter, after waiting for the appropriate time to ask, I finally got the chance, so I walked up, the lady looked at me, and walked off. At the same time, my mum was also looking to get the attention of the staff, but they were either too busy talking to each other, or simply disappeared and avoided customers. I attempted to get the attention of the third lady when she was free, so I went up and asked for help regarding a brow pencil, she said okay and that was it, she then walked towards her colleague and started taking to her, when I was waiting for help. It took her some time to finally remember I was seeking advice. After a while, she walked up to me and I said that my mum wanted to get a new eyebrow pencil as the one she got last time was a little too dark, so she needed professional advice. She then searched for a pot of pencils, which was hidden behind some ads and handed it to me. No help whatsoever. My mum changed her mind because she felt like she was wasting time, all of this lasted a good 15 minutes. Too much hassle to get some help. The staff didn't seem interested. Don't reccomend the store in Manchester and will not be returning anytime soon. read more