I've been a loyal client of Polished for years and have always had great experiences, which is why…read morethis recent visit was so disappointing. Until now, I had never had a single issue and trusted the salon because their technicians consistently did a solid job.
During my most recent visit for a manicure and pedicure, a newer technician was assigned to my pedicure. I didn't think much of it, as I've always had confidence in the staff. Unfortunately, while working on my cuticles, she cut my toe quite badly. She seemed unsure of how to handle the situation and repeatedly dunked my foot into the soapy water, which was painful and uncomfortable. At the same time, another technician was doing my manicure, and the combination of pain, confusion, and stimulation made what should have been a relaxing experience extremely stressful.
The technician continued by applying nick powder repeatedly until the bleeding stopped, but the remainder of the pedicure felt rushed and incomplete. Very little care or attention was given afterward to make the experience better. To make matters worse, she then brought out hot stones and placed one directly on my leg without checking the temperature first, resulting in a burn. At that point, I was overwhelmed and began to cry.
The owner came over and said he would "take care of me." Since the service was already halfway done, I chose to finish simply so I could leave. I was shocked when I was then asked to pay for the services, with only a 10% discount off the pedicure. Given that I was cut and burned during the same appointment, it felt careless and extremely unprofessional to even suggest payment for such a poor experience. Ultimately, I did not pay for the pedicure.
Days later, my toe is still sore, and I'm genuinely concerned about the possibility of an infection. This was, without question, the worst pedicure I've ever had.
I never expected to write a review like this about a salon I've supported for so long, but this experience felt unsafe and poorly handled. Accidents happen, but how they're addressed matters. I hope Polished takes this seriously, improves training for new technicians, and reevaluates how situations like this are managed. Unfortunately, I don't feel comfortable returning.