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    M P D Mortgage

    5.0 (1 review)

    Services - M P D Mortgage

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    10 years ago

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    Potomac Trust Mortgage - To visit the NMLS Website go to https://www.nmlsconsumeraccess.org/

    Potomac Trust Mortgage

    (16 reviews)

    Old Town Alexandria

    When I called Potomac Trust cold for information on a refi, I didn't get a machine saying "punch 2…read moreif you want to talk to a broker, 3 if I'm wasting your time and 4 if you like impersonal recordings like this one that make you feel like a number." I got the owner himself, after just two rings, a guy, with more than 20 years experience, a human being. Heath Bourne listened to what I was looking for in a refi and within an hour sent me an email with three written estimates from different lenders, each with an interest rate significantly lower than what I'm paying now! I am a person who asks a lot of questions. This can test the patience of and even annoy some people (yes, I'm talking to you, mechanics and doctors!!). I was going to say my wife, but thought otherwise on social media. Anyway, I get it. Time is money. Tough customers take time. But Heath answered all of my questions with professional courtesy and patience through multiple phone calls, emails and requests for revised estimates that would drive most brokers nuts. No wonder my online research revealed Potomac Trust Mortgage has an A+ rating with the Better Business Bureau (https://www.bbb.org/us/va/alexandria/profile/mortgage-broker/potomac-trust-mortgage-llc-0241-142453140). This may sound a little corny, but the "trust" in Potomac Trust Mortgage was more than just a name more. It was the way they did business with me. You can trust them.

    As first time home buyers, we were quite overwhelmed with the entire process, from start to finish…read more Our first task - post finding a realtor - was getting pre-approved. We met with Heath at PTM at the suggestion of our realtor. He was incredibly nice, incredibly helpful, and willing to answer any questions we had. We peppered him with questions via email before he had any idea whether we'd use them or not, and he answered every one of them thoroughly and promptly. When we had an offer accepted, one condition was that we close in three weeks. Within 24 hours of the offer being accepted, they had a lender for us, initial mortgage estimate documents, and a list of everything they needed. Heather walked us through everything, and was so responsive and prompt. We literally went from accepted offer to mortgage signed in about a week! (It also helps if you make sure you have all your documents ready to go from your end, and they will give you a list of what you need). Everything we did with PTM was electronic, so we weren't worried about running to the office to sign anything. They were accessible via email and phone, and even when we had what was probably a stupid question, they were happy to answer it. From the start, based on our research, we wanted to work with a broker rather than a bank directly, and if you are wanting to do the same, Potomac Trust Mortgage has got to be your go-to!

    Continental Mortgage and Investment Corporation - Our Team

    Continental Mortgage and Investment Corporation

    (7 reviews)

    Ballston

    I have lived on 2 (soon to be 3 of their properties). James has always been professional,…read moreresponsive and straight up with me. Once I moved in, the team in charge of maintenance & the financial team have been the same way. The only reason why I'm not giving them a 5star is because it'll be nice to have a basic gym in the buildings. But as far as DC goes, this is the best price/quality equation you will find outside of those "Low Income programs"

    I, too, have had the unfortunate experience of dealing with James Watts at CMIC. It took two months…read morefor me to complete the application process and to move in the unit due to Mr. Watts not taking my interest in renting the unit seriously. I had to call him continually to remind him of my interests and to move the process along. Once I moved into the unit, there was nothing but problems with the unit. The walls are very thin that you can completely understand your neighbors' conversations from inside of your unit. The HVAC unit made loud and scary popping and crackling noises. Also, the front door intercom is very loud with the buzzer as well as the door itself when it opens and slams shut. Also, a few days before I broke my lease and was due to move out, I heard a rodent nightly. CMIC did address the issues promptly, but could not resolve the issues. Finally, as I have requested my security deposit and overpayment of rent back, it has been withheld. Mr. Watts no longer takes my calls unless I call from an unknown number, nor does he responds to my emails. I believe he is playing games and lying to me. He even laughed when I questioned why my deposit is being kept. He even told me that I have sensitive ears. I called the president of the company and he never returned my calls. My calls were always intercepted by some other staff member. I was told that he knows my issue and is in agreement with Mr. Watts about withholding my security deposit. Now, this issue will be up to the court to decide.

    M P D Mortgage - mortgagebrokers - Updated May 2026

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