We stayed here recently for one night while we were in Buffalo for an event and I was overall pleased with the experience. You can tell this hotel really had a heyday at some point and whoever owns it now is doing their best to keep it up. Our room had a little balcony to the pool area which is neat. The room was clean and comfortable which is what really matters, though there were some signs of wear and tear, especially in the bathroom. We slept well enough, though the pillows were a bit sparse, and we got a free breakfast in the morning which was, well, free! So, no complaints there. We did try to get some food in the hotel bar which was not a great experience, but at 10pm on a Monday night in the suburbs who can expect the best? The location is also pretty good, the mall is in the same parking lot, the airport is 5 minutes away and we made it to the heart of downtown in 15 minutes. For a quick stay it's all you need, safe, clean, quiet, etc. If you had kids, this place would be amazing, due to the excellent pool area and game room. read more

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We stayed on a Monday night in an atrium-access room. The balcony was fantastic with views of the "rain forest " as we called it, and the pool area. There was supposed to be a sauna? Couldn't find anything about it on the website. Got a free breakfast in the morning, which was nice. We thought that this would be a great hotel to bring kids to with the pool and arcade. Rooms were freezing (summertime) which could be nice. Rooms were clean. The staff was nice and helpful. You can tell the hotel has seen better times, but it was good for the price. read more

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Not great, not really horrible either. Great location for getting around on the various highways. Surrounded by malls and plenty of restaurants. Staff was friendly and hardworking. Our room had a spacious balcony with table and chairs and overlooked the indoor swimming pool. This set up would be great if traveling with a group of people. There is also a bar in the middle of the pool area but it wasn't open during my stay. Breakfast buffet is offered with reservation. The hot foods were OK. Rooms could be cleaner but I understand a deep clean is out of the question with most hotels these days. read more

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This hotel does not deserve even one star. Alexie was extremely rude and swore at customers. It was one of the worst customer service experiences I have ever had. The manager made promises but did not follow through. The room was terrible, and so was the customer service. I would never stay here again. read more

This review is based on the public place, not the rooms. I attended a meeting here where we used several of the rooms. It was interesting. One room was freezing cold and another was rather warm. Thankfully the room where we were served breakfast & lunch was confortable. Breakfast was dismal but not sure if it was because of the event organizers or the hotel. A platter of Danish (just 1 kind), a bowl of fresh fruit, plus coffee & tea. Lunch watch better. Bagged lunches with a sandwich, chips, a cookie, and a piece of fruit. The sandwiches (mine was turkey) were pretty good. They also had chili but ran out before everyday served. Not sure if they brought out more because we were on a tight schedule. Bathrooms were clean which is always appreciated. Overall, ok. 2026-19 read more

My husband and I stayed here in July and unfortunately booked a block of rooms here for our wedding guests. This hotel was a major disappointment from start to finish. Our first impression was rough. Our room was extremely hot, and the air conditioning barely worked. When we went to the front desk to ask for help, we were told that our floor "just stays hot." The only solution offered was a box fan. We asked to move rooms and were told the hotel was sold out, leaving no alternative. On our actual wedding night, things only got worse. The main elevator was broken, forcing guests to either take the stairs or use a sketchy back employee elevator. The pool area was shockingly unacceptable -- there was vomit on the floor and multiple tables left covered in dirty dishes and food. Not a single staff member appeared to be addressing the mess or attempting to clean it up. Overall, the hotel felt dirty, poorly managed, and the staff we interacted with were unhelpful and dismissive. This was a completely different experience than the one presented while communicating with the events coordinator prior to our stay. I would not recommend this hotel to anyone, and booking our room block here is the only regret I have from our wedding. read more

I stayed here one night with my husband and daughter. The stay was good overall except one issue which i will mention below. The outside of hotel is beautiful and there is plenty of parking. The lobby looks great and there is a beautiful fountain in the lobby which my daughter loved. The inside of the hotel is beautiful and the pool area especially looks impressive as you can see in the pictures. We went to the pool as well for a little bit time. The room was something which disappointed me. The carpet was not clean. We had a beautiful balcony which opened towards the pool but because of that strong smell was coming inside the room whenever we opened the room. The room also had a lot of humidity because of this. The ac was also not working well so we could not sleep well at night. The breakfast next morning was really good. There were plenty of options available both for kids and adults. The room disappointed me but rest of the stay was good. read more

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Got stuck here with a Priceline deal thinking it was another hotel. Worst hotel I've stayed at. Flies everywhere and dust. Tired old place and everyone staying here seems equally frustrated. The bathrooms had peeling paint in tubs and skuffs and stains inside and on the toilet seat. Disgusting in every way. Only stayed for 2 nights thankfully. The front desk was very nice and changed our room due to bugs being in it and gave us some extra bedding to put on the couch but even the highest floor was pretty awful. The breakfast looked gnarly as well, only trusted the oatmeal because it was in a package. Everyone seemed duped into staying here because some reviews were saying its great. The pool was mostly empty and cold...overall the worst hotel we have ever stayed in. Do yourself a favor and stay anywhere else. I know its cheap but I promise you it isn't worth it read more

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I've stayed at the M Hotel for an entire year while working on the new Highmark Stadium. First off, let's be realistic: this is not a 5-star luxury hotel. It never claimed to be, and I never expected it to be. What I've noticed reading through some of these reviews is that a lot of them say more about the people writing them than they do about the hotel itself. Some people just look for reasons to be unhappy, and the smallest issue becomes a full-blown crisis because that's simply how they view everything. Now, is the hotel perfect? No. But what is? Sure, after living here this long, I could point out things like peeling paint in a tub or areas that need updating. But the hotel is aware of those things and has been actively working on maintenance and improvements. What matters most to me -- and what deserves real credit -- is the hospitality. The staff here, across the board, have been outstanding. Friendly, accommodating, welcoming, and genuinely good people. That's what makes a place worth coming back to, and in my book, the hospitality here is a 10/10. I've basically lived here for a year, and not once did I feel the need to go stay somewhere else. Same goes for the restaurant and bar -- I kept coming back because the people made it worth it. The bartenders, servers, and restaurant staff have all been top-notch, and after this much time, they honestly started to feel like family. Big shoutout to Kenji and Chad in the kitchen, and to Danielle, Mark, and Scott at the bar for always delivering great service. If you've had a rough day, go to Twigs Lounge. There's almost no chance you'll leave in a bad mood. Bottom line: if you travel for work, want a place with good people, and don't show up looking for reasons to complain, the M Hotel is one of the most down-to-earth places around. You'll be treated like family -- and to me, that matters a whole lot more than a chipped tub or a leaky faucet. We have since finished our work at the stadium, and now it's time for me to move on to the next big adventure. Because they made me feel so much like family, I'll tell you, it was a little difficult to leave and move on. But as they say... life goes on!!! Go Bills. Rob- read more

Okay- this is not a joke, not meant to be funny but it is a fact. I have been checked In for an hour or so. Heading to lobby and there, outside the main elevators on the first floor was a used prophylactic. So many other things I could point out but I will leave it at that.... read more

Pros: Beautiful Pool Area, Lounge, and free breakfast. Room wasn't too bad, very basic. Cons: No towels whatsoever at the pool, we called to request they be refilled but they never did. They guaranteed us night before that the shuttle would be ready to go by 4:30am for our flight. Called 30 min prior and they confirmed, just to make it downstairs at 4:25 and they left without us. Front desk staff could care less about that. So we spent 30 min waiting for shuttle to return. Also our view was a parking lot. And we were unable to change it. No safe in room! read more

We went as a family to visit buffalo and stayed at this hotel. The hotel seems and old hotel with refurbished lobby and halls. The lobby looks beautiful with a small fountain in lobby. The staff was very friendly and accommodating. We were served quickly. They do take 250USD deposit for one day stay. The condition of the room was below average. The carpet was not that clean. There was smell as well. The bathroom was the worst. The tub was old with stains in it. The water was blocked when i took shower and took some times to drain. The ac was not as good and room temperature was high to our liking and we could not have good sleep as temp was high. You could see in pictures that there was some leakage from the ac. The balcony was most beautiful part of room. We could see the most beautiful part of hotel from balcony which was the pool area. The pool area looked like tropical. We went to the pool and it was nice and depth going from 3 feet to 7 feet. There is no life guard so they asked us to sign a page to use pool at our own risk during checkin. The breakfast was nice with scrambled eggs, baked potatoes, sausage, yogurt, cereal, muffin, bread, bagels, juices, coffee and tea. Except few things in the room, rest of the hotel was good. read more

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I have been here a few times. I liked going here until my recent visit. The service was very unpleasant and uncomfortable. I felt like I was about to get into unnecessary confrontation. No breakfast was offered, the deposit was not explained that it was an actual hold and not an actual withdrawal. Just asking questions to the apparent Supervisor and Manager was deemed offensive based on their attitude. The Manager (much older Caucasian woman with short black hair) came out quickly to say she was not going to have an argument with me when inquired about proof that my deposit would be returned. The short black lady gave me attitude every time I inquired about something. I usually get the garden room and when asked to switch, I got accused of choosing the room that was given to me. Like it was a big deal to go from king size bed to standard. Even the black driver who took me to the airport lacked pleasantries. This is a great topic for my podcast. I sincerely hope upper management will look into getting proper training on friendliness, courtesy and excellent customer service. The attitude was horrible that I honestly have zero desire to return. read more

Dont book at the H Hotel Buffalo. The Hotel does not honor prepaid reservations. You are at risk of being left with out a room and no refund. read more

Stayed for 1 night booked for 3 Very dirty! Bathroom filthy, Carpets not cleaned Lamps did not have working bulbs Elevators were filthy The staff were rude towels were also dirty The lobby was absolutely filthy This was Buffalo NY I would not even rate it read more

I stayed at M Hotel Buffalo and was extremely disappointed. One of the main reasons we booked was because we were told there would be knee hockey available, but there was none. The room itself was in poor condition--run-down, uncomfortable, and definitely not well maintained. On top of that, the entire place had a really unpleasant smell that made it hard to relax. Overall, this was not worth the money, and I wouldn't recommend staying here. read more

The hotel has obviously gone through improvements because our stay did not resemble the negative reviews whatsoever. First, it has a great location. Many places to eat and shop within view of the hotel. The hotel was immaculate both within the public/conference areas and our room. The bathroom was brand new and done professionally. Everything was clean. The staff were friendly. If you are expecting a glitzy or very high-end hotel, okay, maybe this won't meet your expectations; but if you're a middle-class traveler who needs a comfortable experience, the M is great. read more

There can't possibly be a hotel worse than this. This hotel wouldn't pass a health inspection. First, I called before arriving to ask if there was a microwave and fridge in my room (standard in nearly any hotel...and much needed, because I am traveling with children). The person on the phone told me to go online and look for myself. I said, "I am online, and there are no photos or room descriptions to reference that would help me answer this question." They got annoyed with me and hung up on me when I asked to be directed to someone who would know. I called a second time, frustrated, and was eventually told there is a microwave on every floor. This is a lie. There is ONE old, small, barely functioning microwave in the lobby for the WHOLE hotel to use. Upon arrival, I noticed there were several floor mats, but no bath towels. And NO shampoo, soap, or conditioner... but MANY bottles of lotion. I called for towels and toiletries...they said they would send some up, but they never arrived. I finally went down for them at 9pm at night. They gave me more floor mats and lotion. I gave up...and waited for housekeeping to be on my floor the next morning and just took what I needed myself off of their carts. And there is NO shampoo on the carts. There is only ONE working elevator that takes forever. The rooms are VERY dirty; visible crumbs of food by the wastebaskets. The sheets don't fit the bed; the corners of the fitted sheets don't stay in place once you sit on the bed. You can hear your neighbors snoring in the next room. My floor smelled of weed as soon as you stepped out of the elevator. The coffee maker had mold in the water compartment. The plates at breakfast were filthy. If you're taller than 6 ft tall, you may not fit in the shower. The shower grout is dirty and the tile.is cracked all the way across. I have no idea how a hotel can be authorized to operate with these conditions. We were here with other families for a sports tournament (and required to stay at this host hotel). One family had NO air conditioning. Another family checked out early because they found bugs in their room. Negative stars if I could! read more

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Extremely Disappointing Stay - Would Not Recommend As former Buffalo residents visiting for the first time since relocating, we were looking forward to a meaningful trip. Unfortunately, our 10-day stay at the M Hotel was marred by poor service, lack of hospitality, and uncomfortable experiences. From check-in, we were met with cold, dismissive attitudes and were surprised with a $250 credit card hold, not disclosed during booking. Our initial room was dark, outdated, and missing basic amenities like a microwave, fridge, and closet. After multiple requests, we were moved to a slightly better room, but the experience was already soured. A particularly disturbing incident occurred when we met friends at the hotel bar. Despite arriving before posted closing hours, we were told the bar was shutting early due to low traffic, yet other (white) patrons were left undisturbed. The staff's tone was unwelcoming and borderline discriminatory. We left feeling humiliated. Throughout the stay, staff remained unapproachable and indifferent--even at checkout, there was no acknowledgment or thanks after nearly $2,000 spent. We will never return to or recommend this hotel. If respect, transparency, and basic hospitality matter to you, look elsewhere. read more

Well, I'll start by saying the room is a nice size and the pool is nice. With that said the gnats in the gym and room are gross. Toilet bowl has a horrible placement, tub needs to be redone and if u need anything extra for your room you have to go to get it yourself. The rugs OMG guess they don't know what a rug shampoo is. Breakfast is free but it's the same everyday eggs, potatoes (too much pepper) yogurts juice toast pastry. Unfortunately we won't be able to ever stay here again. read more

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Do not trust this hotel. They take a $250 'incidentals' hold and promise it will be released at checkout, but they don't tell you that once they release it, your bank still keeps your money for at least three full business days. This is misleading and effectively acts like a real charge, not a temporary hold. You won't have access to your funds for days after checkout. They intentionally hide this detail until after you've already checked in. Be careful and think twice before booking here - they are not upfront about their policies and it feels fraudulent. read more

We booked a king bed room and we're given a 2 double bed standard room. Even after we showed email confirmation of what we booked. Checking in late and tired from travel it was frustrating for them to not honor our reservation. We did receive a discount however this is our first get away as husband and wife that we've been able to take so it's upsetting! read more

Terrible. Outdated and gross hotel. The lobby is dreadful with unclean seats it also reeked of a blueberry yogurt scent? The website also says that they have a business center which they do not. The courtyard is weird, tacky, and not cleaned. The bar area was a disaster with trash everywhere when I went to check it out downstairs. The rooms are terrible. Mold all over the bathroom and paint chipping throughout. Closets only have two hangers. Pillows are small and lumpy. Also attracts a lot of hockey teams it appears (aka kids running and yelling up and down the halls all the time). Would not recommend staying here. read more

The pool was nice. My room was absolutely gross!!! The carpet was dirty and not vacuumed at all. I went to take a shower and there was a blue balloon in the tub. At that point you could tell it hadn't been cleaned before me. I was so grossed out. There were bugs in the bathroom floor also. I told the front desk they didn't care much at all. Lots of smoking and pot smoking outside the doors coming inside of the building. Breakfast looked horrible so I passed on that. I would never stay at this hotel again!!! Oh and before I forget there were hand prints on the bed frames so gross!!! DO NOT STAY HERE!! read more

absolutely terrible, in the ghetto. I was unable to sleep as little rats were playing knee hockey in the halls even after being told by severity to stop. when I got into room my desk was about to fall apart and my hotel was in shambles. toilet clogged after small poop and using the sandpaper. it clogged. secirity was terrible to anyone who was being normal, any noise was absolutely not allowed though the rats playing knee hockey were Scot free in their doings. my bed has sh*t stains on it and the cleaning staff didn't do anything. as I walked I relized my room didn't have a top lock as well. ABSOLUTELY DO NOT STAY HERE!! read more

*DO NOT STAY HERE!!* I recently had the misfortune of staying at Hotel M with my family, and it was nothing short of a nightmare. Here are some of the awful experiences we encountered: 1. Run-Down Room: The hotel room was in a deplorable state. The wallpaper was peeling off, and the entire room felt extremely dirty and dingy. 2. Dirty Bedding: There were human hairs on the pillows, and the sheets did not seem clean at all. It was utterly disgusting. 3. Bathroom Issues: The bathroom was a disaster. The faucet had a leak, causing water to form a puddle on the floor. The drain in the tub was clogged, so the dirty water just sat there. 4. Broken Amenities: The thermostat was broken, making it impossible to adjust the room temperature. On top of that, the TV volume couldn't be adjusted. 5. Unbelievable Filth: The room was so filthy that we even found a bag of weed behind the nightstand. This level of negligence is unacceptable. 6. Terrible Breakfast: The breakfast was appalling. The scrambled eggs were runny, cold, and undercooked. There were no fruits, just stale, nasty food. They even ran out of water in their self-serving pitcher, and the coffee was subpar, tasting like dirty water. 7. Dingy Elevator: The elevator was dimly lit and made unsettling noises while going up. It felt unsafe and dirty. 8. Filthy Hallways: The connecting clear doors in the hallway had an incredible amount of dirty fingerprints, as if they hadn't been cleaned in years. 9. Broken Revolving Door: The revolving door to enter and exit the hotel was broken, adding to the overall inconvenience and frustration. 10. Horrible Service: The service was abysmal throughout our stay. Particularly, the white female worker in the breakfast area seemed indifferent and clearly did not want to be there. Overall, our stay at Hotel M was an absolute nightmare. Everything about this place felt infested with bacteria and utterly icky. I would strongly advise against staying here. Avoid this hotel at all costs! read more

I booked this room last minute after my flight got rescheduled. I used points so I only paid $50 for the room. The depost, which you receive after you check out, was $250 which was more than I had available, but the staff lowered it down to $100. The service was very accommodating. The lobby is nicely furnished with a fountain inside. The room was also spacious. The only gripe I had was the shower didn't look very clean, there was grim on the tiles and the paint on the floor was peeling. Other than that, the room was good. read more

I Recently worked here as a Kitchen Manager of sorts (no official title, just an overall solo leadership role, fulfilling all daily functions of the Kitchen- minimaly 5 days a week) so I have first hand knowledge of this property. I implore you ..PLEASE trust my review.. Firstly, almost the entire establishment is maintained by non English speaking individuals who offer very little assistance to patrons due to language barriers. But far more disturbing is the fact that there is a blatant and obvious drug community in place that is striving and is uninterrupted in spite of my exposure. I myself have found drug paraphernalia in the employee bathrooms, in the kitchen, and on the actual serving line. I of course reported these findings, and, the individual I saw in possession of the items, and I was told it would be investigated. Almost 2 weeks later, I found additional paraphernalia (actual crack pipes). I of course reported this as well, and was told, that too would be investigated. Suffice to say, the individual is still working there as of this review. Endangering the welfare of ALL coworkers by subjecting them to drug paraphernalia on the work site. To not have removed him, or initiated some form of disciplinary action is undoubtedly Negligence and possible Nepotism and should be recognized as such and be dealt with accordingly by State and Federal agencies. In holding the position of Leader in the kitchen, I can also attest to outdated food being prepared and served. Foods being served/ stored at unsafe temperatures, unauthorized personnel in kitchen and on line, Improper food handling and a host of other, what should be clear, health code violations. Making almost all food served in this establishment INEDIBLE. I am not a disgruntled former employee. I am an OUTRAGED victim. I HAVE in fact been detrimentally affected by my tenure here. The results will be long lasting, and have mental, physical, financial and emotional damages. My review is meant to inform consumers of my own personal experiences here, and to offer my support to the general public in choosing their next hotel. DON'T NOT PATRONIZE THE M HOTEL.! It's an outdated replica of a hotel. The food is unsafe and INEDIBLE, and within its walls lies and active drug community protected by the superiors. Claims will be filed. The Streets are watching! read more

This is the worst hotel possible you can stay at. Don't bother staying unless you want to sleep in rooms that hasn't been cleaned for a while. Upon getting to the room, used shampoo bottles were still there. Hall way smells like weed. No facial tissue offered. Bath tub was dirty, old and shower curtain was moldy. If you want to enjoy the stay, avoid this hotel at all cost. read more

Stayed at M Hotel last October after a long hiatus. Travelling with my wife from Toronto and wanted to watch the Blue Jay World Series game against Seattle. Unfortunately, our room did not have the channel so we headed down to the hotel bar in hopes of catching it. Once we sat down at the bar the lady tending asked us what we wanted to drink and I inquired about the game which she found on the TV for us. All good up to this point however over the course of the next hour, she then began to complain to us that she wasn't scheduled to work that evening but was forced to because someone called in sick. She continued to complain for the next 45 minutes and then lost it when a group of 6 walked in and wanted to order food. At around 9:50 PM, she came to us and said she was closing down at 10 PM and we would need to leave. This mind you is in the 7th inning of the game we were watching. No sooner had she told us this when behind me a security guard was standing directly behind us flexing his authority and telling us we need to leave immediately. Keep in mind we hadn't even been given our bill and had yet to straighten up what was owing. The security guard started to get very confrontational and this started to annoy me as I told him when were were finished we would leave. Not good enough for Johnny Security here. Eventually we paid our tab and had to drive across the street to the closest Sports Bar to watch the end of the game. Definitely last time visiting this establishment which is disappointing as we had been there many times prior to new management taking over. Needless to say, will never be returning and encourage others to do the same. read more

Came to this hotel with a tour. First thing I noticed the moment I entered my floor was the smell of weed. It's gross. The room itself was fairly large. The shower has some cracks and the tub was a bit run down. Oh yeah, the tub didn't drain. No support from the hotel staff. We couldn't even call the front desk since the phone didn't work. There are no plastic bags in the trash cans, not sure how they are even gonna keep the rooms sanitary. Anyway, the pillows has these peculiar smell. It smelled like my mom's old kitchen cloth. No offense but I woke up feeling/smelling sour. I would not recommend this hotel if you are looking for something decent. If you have no other options, yeah it's doable. Overall, the rooms were dirty. I saw small particles on the bed and the sheets itself. The room definitely need its renovation or proper maintenance. read more

I would give this hotel negative stars if I could. Do NOT stay here. It was so dirty and gross. There were crumbs everywhere and hair all over the room, I really don't think they cleaned the room at all. The microwave in the hallway was disgusting. It smelled like smoke all throughout the hotel. I really did not feel comfortable staying at the M Buffalo. There was also a pair of dirty underwear in the hallway. I am going to be filing a claim on the better business bureau to request my money back for a full refund. This hotel is absolutely disgusting. read more

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Not an awful experience, but nothing great. Check-in went smooth enough (we were able to get into a room at 2p, though a $250 deposit is kind of crazy, even if you get it back) and the room/bed had lots of space. Biggest complaints are the shower had cracks and chipped tile, pillows were (oddly) either too lumpy or too stiff, and the walls are paper thin (and we had a connecting room for some reason, which I'm sure didn't help). At midnight we heard the couple in the room next to us loudly spending time together, then once we fell back asleep we were awakened at 4:30a from their alarm going off, which they let run for 15 minutes before finally turning it off (I get those things aren't the hotel's fault, but I've never been so in-tune with what my neighbors are doing). Overall, fine if you need a hotel close to the airport or last minute stay, it's not bad for $200, but just feels like a hotel that hasn't been updated since the 90s. read more

Great price, room is clean and beautiful. Nothing to complain about. Came here myself on my vacation. Love the price and parking is easy read more

M Hotel Buffalo - Room - Hotels Near Me - Buffalo, New York

We chose this place last minute during a snow storm for a football game we traveled for. We were able to check in a few hrs early. The rooms were very nice and clean. The linens had a fresh, bleachy clean smell and the bed was comfy. Even tho I didnt need it, there was a little fridge. Continental breakfast that had deelish scrambled eggs, pastries, cups of dry cereal, sausage, juices etc. Had a beautiful pool area too as well as a gym that my friend used (while I still slept the morning away). Basically for the price, you certainly cant complain. It appeared they are doing inside renovations, but they even had signs up to 'pardon the mess'. I would certainly recommend and stay again if I'm in the area. Seems there are a lot of complaints from others. Maybe I got lucky, or maybe they've been addressing the issues. But as I mentioned, there are signs posted about them renovating, so I think that needs to be kept in mind. read more

Nice room, large and clean. They had a mini fridge, microwave and coffee pot which was nice. My only complaints are with the fact that there is a shuttle that runs from the hotel to airport but does not have 24//7 availability and I think if you offer this service, it should be available when needed. Also, the restaurant closes at 10 for breakfast but for people that need to rest or sleep in, 11 or 12 would be more appropriate. This is an actual restaurant, not complimentary breakfast which I can understand having less hours. read more

They do not honor their contracts for conventions - so finding reasons to over charge. They also double book their meeting room and don't evict users once their time has expired. read more

This hotel has the worst service ever. The front desk staff scheduled on 7/3 before 7am (6:45am to be specific) weren't really helpful and when asked for the refill of the water/coffee they have at the lobby (since they're all empty), they carelessly said that: "oh it would be refilled at 7am." Yes, there's a coffee machine in the room but how can you make coffee if there's no water? Is this a family friendly hotel? If the hotel caters to tourists as their guests, is this the impression being given to the public?!? So by 7:30am, when our bus is about to leave, both hot and cold water still empty and they just refilled the coffee jag. The guy said that it would take awhile for the water to be refilled. Gosh!? The hotel has only one container? Then the room we were given: there's no working exhaust in the bathroom, some of the lights were not working! That was like 11pm so how can you go out to complain when you are exhausted already?!? We came as a group, if this has been an anticipation when the tour group has a late arrival, ensure that you give a positive impression especially when you arrived late at night and you are welcomed with an empty jag of water in the lobby. It's no excuse that the staff wouldn't know about it as it's transparent, is it just laziness to have it refilled or there's a certain schedule for refill? Guess, the management needs to learn how to manage the hotel as well as the staff working! Even if it's a budgeted hotel provided by the tour agency, the importance of providing good service and having proper maintenance of the amenities should not be neglected. Last note: there's a restaurant by the lobby, but you can't get anything there as the 2 people said you have to pay $16+ in to get these things. read more

My traveling lover and I stayed a single Friday night before our trip to Niagara Falls the following day. From the outside, the hotel seemed a little weathered, especially from the banquet hall side. Upon entering the building, we were greeted by a rather strong musty smell which seemed especially odd considering the pool was closed. We were excited to see that there was a coffee station near the front desk for us to top off our mugs before the adventure awaiting the following day. After moving to the side of the hotel to access our room, we were again greeted by a questionable smell, this time resembling the emissions of someone who had too much Latin food. Just passed the elevator was the courtyard which was the highlight of the hotel grounds. Covered in greenery and sporting a wide variety of seating options, we deeply regretted not taking advantage of the impressive atmosphere. Our room was very well appointed with a comfy bed and comfortable lounge area. The only minor quibble was the couch became squeaky during certain physical loving activities. The sleeping area had a brick accent wall which really broke up the living space and added a much-appreciated texture to the room. The roof above the doorway was covered with ornate dark wood, which I have never seen in a room in this price range. It was a unique touch which provided a lot of character to the room. The bathroom was a massive letdown. Given the size and price of the room, the bathroom was tiny and not well appointed. The hairdryer was tossed up on top of the clean towels, which is not the most hygienic choice. The biggest issue however was the tub. The floor of the tub was disintegrating with the gripping surface almost completely stripped away with course grout being exposed. The faded/missing blue dots of the original floor made it painfully obvious that the tub was past its service life and needed to be replaced. It seemed clear that the hotel room was a lower priority than other facilities given the nature of the upkeep. If the bathrooms were to be remodeled, I believe the hotel experience would be completely different, However, given the price point and the star rating of the hotel, the Millennium Hotel has some work do. read more

M Hotel Buffalo - The decorative entryway to the room. - Hotels Near Me - Buffalo, New York

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I just checked into this hotel. The lobby looks great but once you make your way through the halls you'll see stains everywhere. When I walked into my room the bedsheets looks dirty. I removed the first layer and behold a blood stain. I don't think they clean their sheets here as often. I asked the front desk for a new one and they told me to come down and get it (seems like it happens pretty often). Also they told me to leave the dirty bedsheets outside the door. Anyways I wanted to get refreshed by taking a shower and hold and behold dirty shower! Their was soap and scum all over the floor. Also they only gave us condition, body wash, and lotion. Anyways I wouldn't stay at this hotel ever again. (Also no bags for ice bucket) read more