Absolutely disgusting customer service. We will never return, and I would recommend others look elsewhere.
The restaurant took our name and phone number and told us the wait would be approximately 30 minutes. We returned after waiting 40 minutes only to be told their system wasn't working and they were no longer seating customers.
The problem isn't that their system failed--things happen. The problem is that they already had our name and phone number and made absolutely no effort to contact us. If we hadn't walked back to ask, we would have continued waiting indefinitely for a table that was never coming.
We even offered to pay with cash, but they still refused to seat us, despite having put us on the wait list 40 minutes earlier. They simply dismissed us.
This showed a complete lack of respect for their customers and our time. A simple phone call or someone stepping outside to notify the people waiting would have taken only a few minutes. Instead, they chose to leave customers standing around with no communication whatsoever.
There are plenty of restaurants in Collingwood that value their customers' time. Based on this experience, this isn't one of them. read more