New Ptz branch manager went above and beyond to hp.me qith my banking issues. Highly recommend the…read morelocal branch

Excellent for Personal and business, Checking and lines of credit very easy to open. Many loans…read morecompleted with them and relationships easy to build. Recommend Middletown or Montgomery branches.

Too many fees , too many catches .. feel like I'm going to a car dealership with all the rules and…read morerequirements the have for their accounts .. high balances and too much requirements.. there are other banks that deal with everyday folk like me better

Back in May I contacted the Karen Merritt AllState office with a straight forward request, home…read moreowner and car insurance. Since that fateful call, the level of incompetence and lack of urgency I have dealt with has been nothing short of astounding. It has been a mistake filled 3+ months, some highlights below: - My home owner's policy was cancelled by AllState 2+ weeks ago because they needed to inspect my house - The branch manager, John, said they need an interior inspection, no, wait, a hybrid inspection (which was apparently a brand new thing as of January 2021), which included an 'interview' with me - The 'interview' consisted of the inspector asking me how many bedrooms/bathrooms we have an if there is a hot tub (spoiler: the number of bedrooms and bathrooms is publicly available information AND the inspector knew there was no hot tub, as did AllState, because there had already been 2 exterior inspections done) - The inspector has been to my house to conduct the SAME exterior inspection 3 times - John assured me he was 'on it' and we would get my policy reinstated ASAP. That was 5 business days ago and I have yet to even receive a return call or email about my policy. - My lender is hounding me for proof of insurance because I am currently in breach of contract because AllState can't get itself together to reinstate my policy. - The staff in the office is apologetic and understanding but wholly unable to actually correct their self inflicted errors - The current blocker to correct this epic nightmare is that the wrong reinstatement date was entered by AllState. - I've gotten exactly 1 follow up call from the office staff about this. I have also been told that, 'they can't spend all day on this,' I 'am not the only person this has happened to,' and 'they have other clients,' 'the person who wrote my policy is no longer with the agency' and apparently she left complete chaos in her wake. - It took Karen over a week to return our repeated calls and when we did speak to her she was full to the brim with excuses but no actual help. I understand that Karen has another business which creates demands on her time. I sincerely hope she is better at facials than insurance. - At this point, it appears that both Karen and John are actively avoiding calls and leaving their office staff to deal with an incredibly dissatisfied customer. #greatcustomerservice & #greatleadership I keep thinking that if this office is this bad at just issuing an insurance policy, I can only imagine how awful an actual claim would be. If you choose this insurance, good luck, you will need it and maybe one of those facials that is keeping Karen so busy.

Helped me choose a great insurance plan. Friendly and knowledgeable. Very helpful accommodating…read moresales staff. Would highly recommend the Merritt Agency.

Took the clerk 4-1/2 hours to open two Business Checking Accounts and One Business Savings Account…read moreand one business credit card. If it wasn't for the decent interest rates one these accounts I would have been out of there after the first two hours!

I came here because I needed a notary, but I live in NYC and needed one quickly before heading back…read morehome. Kate was great and there wasn't much of a wait. Notary service is free if you're an account holder.

Shari is very responsive. I get great customer service!read more

Very professional service. They expedite your needs. Answered all questions posed. Would highly…read morerecommend. Thank you, Shari and Amy!

The last thing people want to deal with is an insurance claim, well that's before I met John…read more Unfortunately, ​my wife got into a little accident and after she called me in panic, I said call John! John answered the phone from his roof and was able to calm my wife down and explain what happens next... He was so helpful through the entire process and made us feel at ease during a time that is typically a pain. We can not thank John and his team enough and will stick with him forever. Even if you are not considering changing insurance, just give him a call and see what he has to offer. I promise he will treat you right and you will have a good man on your side.