I've only dealt with this office from the end of 2013 until now. In that short amount of time this…read moreoffice has been AMAZING! Cheryl in the office has been a listening ear & has always gone above & beyond. I've also had one on one experiences with Jim. I am only ending this business relationship because I have moved out of state. I would recommend them again & again

Helped me choose a great insurance plan. Friendly and knowledgeable. Very helpful accommodating…read moresales staff. Would highly recommend the Merritt Agency.

Back in May I contacted the Karen Merritt AllState office with a straight forward request, home…read moreowner and car insurance. Since that fateful call, the level of incompetence and lack of urgency I have dealt with has been nothing short of astounding. It has been a mistake filled 3+ months, some highlights below: - My home owner's policy was cancelled by AllState 2+ weeks ago because they needed to inspect my house - The branch manager, John, said they need an interior inspection, no, wait, a hybrid inspection (which was apparently a brand new thing as of January 2021), which included an 'interview' with me - The 'interview' consisted of the inspector asking me how many bedrooms/bathrooms we have an if there is a hot tub (spoiler: the number of bedrooms and bathrooms is publicly available information AND the inspector knew there was no hot tub, as did AllState, because there had already been 2 exterior inspections done) - The inspector has been to my house to conduct the SAME exterior inspection 3 times - John assured me he was 'on it' and we would get my policy reinstated ASAP. That was 5 business days ago and I have yet to even receive a return call or email about my policy. - My lender is hounding me for proof of insurance because I am currently in breach of contract because AllState can't get itself together to reinstate my policy. - The staff in the office is apologetic and understanding but wholly unable to actually correct their self inflicted errors - The current blocker to correct this epic nightmare is that the wrong reinstatement date was entered by AllState. - I've gotten exactly 1 follow up call from the office staff about this. I have also been told that, 'they can't spend all day on this,' I 'am not the only person this has happened to,' and 'they have other clients,' 'the person who wrote my policy is no longer with the agency' and apparently she left complete chaos in her wake. - It took Karen over a week to return our repeated calls and when we did speak to her she was full to the brim with excuses but no actual help. I understand that Karen has another business which creates demands on her time. I sincerely hope she is better at facials than insurance. - At this point, it appears that both Karen and John are actively avoiding calls and leaving their office staff to deal with an incredibly dissatisfied customer. #greatcustomerservice & #greatleadership I keep thinking that if this office is this bad at just issuing an insurance policy, I can only imagine how awful an actual claim would be. If you choose this insurance, good luck, you will need it and maybe one of those facials that is keeping Karen so busy.

The last thing people want to deal with is an insurance claim, well that's before I met John…read more Unfortunately, ​my wife got into a little accident and after she called me in panic, I said call John! John answered the phone from his roof and was able to calm my wife down and explain what happens next... He was so helpful through the entire process and made us feel at ease during a time that is typically a pain. We can not thank John and his team enough and will stick with him forever. Even if you are not considering changing insurance, just give him a call and see what he has to offer. I promise he will treat you right and you will have a good man on your side.

Called up just to find out where to take our cars for picture very rude and refused to tell us and…read morewe have State Farm Ins but not with that agent glad I don't rude

Mr Matt Spector and his employees are very friendly. They resolved and answer any question as…read moresoon as possible. I recommend Mr. Spector and his agency State farm in Peekskill.

I would give 0 stars if it was an option. My parked vehicle was hit by one of Todd's clients on…read more12/2/2024, I spoke with Todd on 12/6/2024.. he said "I can see the dent in the picture, if that's what you want to call it." He minimized the damage his client caused to my vehicle claiming it wasn't that bad and my truck is older anyway. After that phone conversation, Todd ignored me. I repeatedly reached out asking when an adjuster would be out to assess the damage, he ignored multiple telephone messages as well as emails. I finally called the insurance company directly on 12/30/2024 only to find out that Todd never initiated a claim. Maybe he thought I'd go away if he ignored me long enough. He is DISHONEST and UNPROFESSIONAL, and I would NOT recommend anyone do business with him!

It was absolutely a pleasure working with WeidenkellerInsurance Agency. Todd was very patient and…read moreknowledgeable; he took his time listening to my specific needs and expertly provided various options and options. I highly recommend this insurance agency, personal attention that large firms just can't offer ! Thank you for everything