Plan on standing in line for at least half an hour for anything. Bank tellers were kind but spread…read moreway too thin. This bank is the textbook definition of inefficient.

If you're a Caucasian, maybe you should try a different Bank of America location. At one time, my…read more80+ year old mother had to make a large deposit into my business account for me as I was out of the country, and they questioned her if she was a drug dealer! Then, we go in recently to do a wire transfer in US Dollars to another bank account, and Manager Matt does transfer in Canadian Dollars, making us lose over $600 that BOA made in fees - the other bank receiving transfer exchange rate was $600 less as they take a much lower profit on exchanges. With customer service like this, now you know why BOA is closing so many branches.

I almost regret this one star review because the teller was a young lady who was bright, pleasant,…read moreprofessional, friendly, and in all respects did her job perfectly. She will no doubt manage that bank one day soon. From our brief encounter I think I would be proud to have her as my granddaughter. The review is more aimed at the TD Bank teller training doctrine that encourages a Gestapo interrogation when you just want to deposit a check. I get it. People like to chat in banks. I don't. I have stuff to do. I use the ATM as much as possible. Here are some suggestions: 1. Don't have a long chat with a customer when other customers are in the queue. You really want to learn about the old lady's cat? Take the old lady to Starbucks for a coffee on your own time at lunch. Not ours. If there is not a queue, ask about her cat, ferret, pig, psoriasis, whatever. I dont care. Enjoy! 2. We did not go to school together, we were not in band together, we didnt date the same person, we didnt serve together in the Tet Offensive. I am a customer. I am old enough to be your grandfather. Do not address me by my first name because you see it on my debit card. I am addressed as 'Mr.' This is a business transaction. This isn't a Chuck E Cheese birthday party. I bet next week after my deposit the teller will say ' No prob Bruh' and invite me to a kegger on Fairfield Beach. 3. Do not ask me if I am working today or taking the day off, or what my plans are. WTF? What are you, the FBI? I feel like TD Bank will water-board me if I give the wrong answer. Are you collecting personal information for the Chinese? Is there a black Lincoln town car with blacked out windows following me when I leave the parking lot? We're on camera. Maybe I told my boss I was working and you get me to say I am not and it ends up viral on Tik Tik. Don't need it. 4. If I was starved for conversation, I would walk around with a parrot on my shoulder. If I initiate conversation with you, fine. You have to deal with it because I am a customer. But do not ask me unsolicited what my plans are for the rest of the day. I have some and they are not your business. This is not Mayberry where Aunt Bea knows everyone's business. Once again this has NOTHING to do with the nice young lady on this transaction who was spectacular and I would hire her anytime. But it is a very consistent theme with my infrequent visits to TD Bank, so it must be TD training and endemic to the organization. I understand it is a Canadian bank and those people are very friendly. But this isn't Saskatchewan. This review is earned by TD corporate. Here are the seven questions that are acceptable: 1. Hello Mr. X, what can I do for you today? 2. You seem to be having trouble. Can I help you insert your debit card? 3. Do you want that in small or large bills? 4. Do you want to know your balance? 5. Would you like a free ball point pen? Or a lollipop? 6. What is the air speed velocity of an unladen sparrow? 7. Thank you. Is there anything else I can do for you? I look forward to revising this review to two stars one day, depending on my next visit. Sincerely, CFC

When I opened an account at TD Bank the person who opened it made a major mistake in my tax ID…read morenumber. Therefore I have not been able to access my account for nearly a year except to write a check. a TD Bank tried to tell me that I had to pay them about $500 because of overdraft charges that they put on my account and nobody could help me fix my account. This was during covered and nobody wanted to help me corporate wouldn't help me of the branch wouldn't help me until my fourth call. I'm currently sitting at their drive-thru going on about a half an hour now even though I was told that everything would be ready for me to close the account when I got here. You bottom line I would not ever ever recommend TD Bank to my worst enemy.

I would give them no stars if I could. Walked in and there was no one waiting. It took them 5…read moreminutes to even acknowledge me and then I was told they would be right with me. 2 tellers couldn't even stop what they were doing to conduct my business. Epic fail. I really miss the Wells Fargo in downtown Fairfield. Everyone there was friendly and efficient.

The staff are always friendly and helpful whether you use the drive thru ATM or go inside. Getting…read morecurrency from other countries is easy and takes less than a week to come in (if they have to order it). This is my go-to location because it's quick, friendly, and efficient.

Can't make this up, I've never had a bad experience at this branch or the other one in Westport in…read moreover 25 years of being a customer. I've opened accounts with each of my three kids, set up business accounts as well. Everyone is always friendly, accommodating, helpful and respectful. I think as organizations go these folks must be doing something right. Consistently high levels of customer service and again, always pleasant! I highly recommend doing business at this branch and with this bank.

Dealt with Ramon Pons the branch manager for a home equity loan. This isn't my first rodeo in doing…read morerefinance with my homes, by far he was the easiest and most trust worthy I have done business with. He went above and beyond and kept me informed every step of the way, a seem less transaction. I have been a customer for over 20 years, keep up the good work!

They have been my first and only banking institution. Anytime I have had any issue they have been…read morequick to address the problem and fix it. Most if not all of the staff I have dealt with have always been professional. To top things off I get to bank on Sundays by just visiting this branch at Stop & Shop. So convenient and almost never any lines. The staff at the Fairfield Villa Avenue Bank are great. Good fast and efficient service.

Two words: coin machine. Correction, three: FREE coin machine. Unlike the CoinStar machines you…read moreusually find which charge around 10%, the machine at the entrance of the bank charges you nothing, zilch, zero, nada. You don't even need an account with the bank, as they're happy to cash it out instead of depositing into the account. Aside from the machine, the bank is pretty standard. Longer lines due to it's popularity, but pleasant tellers and modern interior make it somewhat bearable. Lollipop containers are usually well stocked, which lets be honest, is what matters most. Three star otherwise, plus one for the coin machine.

I like coming to this branch because there is hardly ever any line for you to have to wait for…read more They usually have about 3 or so tellers to service their customers. In addition they have two drive up windows to expedite service. The branch is always very clean and everyone is very nice and helpful. During these days obviously a mask is required for service. Oh by the way they also have two ATM Machines inside the building as well.

This review is based on my experience with the Chase branch in Fairfield, CT at 2272 Black Rock…read moreTurnpike. This branch is so inept, disorganized, and careless that I suggest that---if you must use Chase for your banking---you avoid it and use another branch. Based on my experience, which is limited to opening an Estate checking account for about a month, I don't know how they expect to win over clients to peddle investment advice. In short summary: I opened a checking account for the estate of my deceased mother after years of having multiple accounts at Bank of America. (This was to help make a clear separation of estate funds and personal funds.) BOA has always been an exceptionally good bank to deal with: very professional, careful, and accommodating. (I will now close my Chase account and transfer it to BOA.) My chief complaints are these: Chase held all of my deposits for eight business days, even after promising to make them available in three. This created enormous difficulties for managing my mother's estate and dealing with her debtors. If you can't rely on a bank's stated guarantees, what good is it? I think that the blame likely rests with the branch manager, Geoff Permison VP. (When I had trouble clearing a deposit which was guaranteed the day before, he told me that his VP title is "meaningless at Chase" and that he had little authority to do much of anything.) Overall, my experience with Chase over the years was good. I don't know if this incompetence is now endemic to Chase overall, or if it's limited to this branch. I suspect that it's the latter. Caveat emptor.

Katelin Borko, branch manager, VP, is the best personal banker ever. Intelligent, thoughtful,…read moreaccomodating. She stayed late to facilitate the opening of our new accounts. Her personable attitude and her product knowledge was amazing. I highly recommend visiting this branch, dealing with her, and you wont be disappointed.

This bank location has really poor customer service, stay away I certainly did…read more I called on 6.23.17 and from the initial representative to the banker who did not even introduce himself or great me with a simple hello but instead he stated he would need to take a message and pass it on to another department. When I asked if I should call at a different time or another number he replied no he would just need to have someone call back,? I instead hung up on him.

I stopped at Bankwell bank this morning on my way up north and my experience was amazing. First of…read moreall I walked in and the man behind the counter was so energetic and so pleasant, I've never had a banking experience quite like that. He introduced me to another gentleman in the office and was very very patient and kind. He just seemed like he was happy about life and it put me a really good mood! I live about 20 minutes south from this particular branch but I will go out of my way to come here instead of going somewhere closer because of how friendly they were. If you want your day brightens a little bit go to this bank!

Went here to get some poa stuff done but the lady I dealt with acted like she didn't want to help…read moreme. She was rude and basically rushed me out the door. Will never go back to this location'

A full service bank to take care of all your daily needs and not so daily needs. The bank branch is…read morelarge with several areas to take care of all customer needs. They also have two ATMS in the front of the building. The branch is very clean and well lit. Employees are normally very helpful, I've never had to wait too long to take care of my banking needs.