Go to CCS credit union for my car payment. Refinanced a new car loan for an extremely low rate…read more What I love here (even more then saving money) is how friendly everyone here is. Probably the best costumer service out of any business that I dealt with. Always friendly and helpful. I also like how I can call over the phone and make a payment or bank transaction. Makes dealing with CCS even more convenient. Absolutely recommend here if your looking for a credit union.

The Reddit Union is basically Alex K and a bunch of other smart people. This is not that, but they…read moreare definitely nice people, for sure. This place is way, way, way better than any bank. They're totally on the level and won't nickel and dime you. They'll provide you with most of the services at a fraction of the cost, and will deal with you personally and respectfully and as if you are family, if anything goes wrong. Some of their advice in terms of foreign travel wasn't so great, but they still get a glowing 4 stars, which, if you know me - is insanely high for me to give to a financial institution.

Julie was fantastic from start to finish on our HELOC. Closed in about 2 weeks, and best rates…read morearound!

I had to close a mortgage on a home on a specific date due to my work schedule out of state…read more Although there was plenty of time to gather the appropriate documentation, the seller's attorney was non responsive. The clock was ticking and it was likely that we would have to push off the closing to another later date which would require another cross country trip. Tracey Dickinson at Western Division Credit Union went above and beyond ( was well as Jamie from our attorneys office). They made it happen. Great work and a testament to their mission serving the membership

I've been a customer for a few years now, since 5 star bought out first Niagara. I'm not giving 5…read morestars because I think some bigger national banks have a better website and online banking experience. But, both local branches here in Batavia are great. The staff is extremely helpful. I can call on the phone with a question and have my call answered and problem resolved within minutes. When my debit card was compromised, fraud alert texted me right away and I was able to go to my local branch and get a new debit card immediately, and my money refunded. We have both personal and business checking accounts and a line of credit with five star, and have been happy with it all.

If I could give this bank zero stars, I would. This bank is horrible. I would not recommend it to…read moreanyone. Their customer service has steadily declined over the years. It seems the bigger they get, the worse it gets. I just used their bill pay service for the first time and it was a terrible experience. My payment was processed and deducted from my account the day it was due, however, it was listed on my account as a day late and they charged me for a late fee. I called to have the late fee reversed, which they did, then a week later I get a letter from their collection department even though my payment had been made ON TIME. The collection lady I spoke to was the rudest, most condescending person I have ever spoken to in my life. I was so angry, I went to my local branch in Batavia and filed a complaint. I finally got a response two weeks later stating they followed the proper procedure and they did nothing wrong. No apology, no nothing. After being a customer with this bank for 16 years, I will be closing my account and going to a different bank.

Carmen the Branch Manager was extremely helpful and welcoming when I came in. The staff was also…read moregreat with helping me get a check cashed and my new account. I appreciate them and will refer them to friends and colleagues. 1

3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they…read morehave. This is a fairly large size for a bank these days. We have a couple of tellers and a couple of bankers. There is atm machine. Parking is very minimal, but it is a private lot.

I went in and spoke with Monica this morning regarding opportunities and support for starting a…read morebusiness. She was so welcoming, friendly, and helpful! She even went above and beyond to make sure I felt comfortable, inviting both my dogs in to say hello! I have been walking by almost daily since moving back to the city. Anything that Monica felt was beyond her scope, she made sure to listen carefully; strategically approaching the challenges I presented with a "let's find out together!" approach, rather than acting "too busy" or worse, turning the questions back on me and making me feel insecure. I love that it is a physical location, a quick walk away from where I currently live for problem solving with a real human. Monica is a superstar, I cannot give her and her team enough praise, gold stars today! Did I start the business? No! Turns out you need to be "Established" ! Waiting for an email on those directions. Stay tuned!

So the bank is racist. They will not cash a child credit stimulus nor a economic impact payment…read moreunless it was distributed under trump! At this point just say no we don't it cash and US treasury check!!!!! She really was like what's the date and who signature is on it!

Not my bank, just ran in because I wanted to make some change (80 bucks worth). I guess because I…read moredo all my banking on line, and don't have a store front bank, I was clueless on the process. First I was asked if I had an account, which I thought weird, I just want change. But okay..Of course I do not, explained I just wanted make change, she then asked me how much, 80 bucks. She agreed ok, I can do that for you. Then I had to provide my ID, which then had to be entered into her computer. All this for 30 singles and some some fives. They were nice, but the whole process what just strange to me. Would of be easier just going to Tops for change!

This is a terrible bank. They started sending me e statements. I didnt sign up for them. I want…read moremailed statements. If I try to view the statements it wont open because Im not signed up for them. Why can't they just fix this . Ive called three times. They say its fixed but its not. I talked to a lady today who lied to me . She said my husband signed up for them. My husband died 5 years ago. I told her he's not alive she said well he signed up for them. Ive only started getting e statements last year. I was so upset with this evil woman.

I have been a customer at the Military Road location for 2 years. I opened a savings account to…read moretransfer money around from one type of investment to another. First of all, they held my money for 10 days,when the money was coming from a major institution, which cost me money. Then they released money without authorization from an account that didn't have the balance to support the transaction, because the prior auth had been revoked. They never verified that the electronically signed auth was in fact generated by me. Then, I could not flag the transaction, because they don't have flags for ACH or EFT transfers. Could not reach security or the branch which didn't open until 9 am. Literally, I might as well have my money under the mattress, it would be safer. In short, I can't get to my money but somebody else can, without any way to alert anyone to the fraud.

I came to this BOA location to get a notarized copy of document for a visa application. The online…read morebooking system showed no appointments available for the next few weeks, so I decided to walk in. I was told by a receptionist claiming herself to be a Notary Public that she can't do a notarized copy because notarization requires signature. She told me what I was looking for is a "certified copy" which didn't involve a signature. She told me I should go to UPS to get the "certified copy". I showed her the list of documents required by the embassy where it clearly stated "notarized copy" is needed. She still wouldn't do it and asked me to go to UPS to get the "certified copy". I gave up. Oh. Did I mention that all of these conversations happened while I was at the very front door without any privacy and people walking pass by constantly? I went to M&T bank later and got a notarized copy without any problem. I had to write "I certify that this is a true copy of the original document", dated, and signed. The Notary Public then signed and stamped. I was treated much nicer at M&T too. I was welcomed by two staff members. I had my own semi-private room while the notarization took place. I would never go to BOA for a notary service anymore. It's a completely waste of time and make you feel bad about yourself as if you are an idiot for not knowing the difference between a "certified copy" and a "notarized copy". Obviously, the person at BOA knows how to do a notarized copy as a Notary Public. Ironically, I am a "Preferred Rewards Gold Member" at BOA because it's where I kept my direct deposits in. I didn't use M&T bank as much as BOA. I probably should consider changing my primary banking account to M&T.

We have been working with Bank of Castile for 20 years. They have been a partner to us in every…read moreway. Always accessible and their customer service is second to none. We have dealt with other banks in the past that have one dept. had no idea what the other was doing. Getting a straight answer was like painful dental surgery. Castile is the bomb.com. Highly recommend them for business and personal banking.

Great bank with great people. Patrick, Amanda and the staff are wonderful. All deserve a raise.read more