The service we needed was a drain being unclogged. They were able to get there asap and did a great…read morejob that has held up for months. Tuesday prices were pretty high and I acknowledge some of that is just the convenience of same day service. I just had a hard time stomaching paying almost 500 bucks for a drainer being unclogged.

DO NOT USE THIS COMPANY They don't show up... even when they…read morereschedule for another day... they still don't show up... three days in a row they have robo texts saying next in line but that is a joke.

Paul Davis was quick to respond to the pipe break in my basement during our awful cold snap. They…read moredid great work, tearing out the wet floor the next day and working with me to get it replaced quickly. Had very efficient communication with the project manager. Made the restoration upheaval so much more bearable. Really recommend this company! Roz C.

If I could give a lower review for this company, I would. We had a overflow in our basement…read morebathroom. We got quotes from several different companies and we knew the Paul Davis name that they had integrity and compassion for restoration. Well, I was completely wrong about all of that! The initial mitigation process was amazing! Chelsey and her team had it cleaned up immediately. Then we worked with Jamie for the loss property items. She was a complete dream to work with. Then it was time for the build out of the basement. Mind you, we've had this issue since October of 2025. We started the build out in November. It's June, almost July and our basement is empty. Half of the time they were complaining to our insurance company that they couldn't get into the home due to the homeowners not letting them get the work done. HELLO...I work for a living and so does my husband! Thank God my office is gracious enough to let me work from home every so often to let these idiots through the door. I would take days to work from home for the team to build out the work. The contractors would get there say around 9 - 9:30 and leave by 2pm doing little work. We did have one contractor - the drywaller, Allayn who worked his ass off. He even came on Saturdays to get the job done. He felt awful that we were getting jacked around. We've had some of the contractors even say that Paul Davis doesn't communicate with them. Gives them a few days to clear their schedule to come work for :30 min. The other contractors we've had to deal with were subpar or didn't get the notification from our PM in enough time to actually DO something. Most of them would leave around 2 - 2:30 saying they were done and here I was alone in the house...just waiting for someone to come and do their job. It's been exhausting. Then we got the news that there was a MUD water main break in January. We found out that we were being pushed to the side to have them do work for MUD. We have been working on this project since OCTOBER and now, we're pushed to the side because MUD said "JUMP"? Ridiculous! Now, we find out that they are dropping us because we are being too difficult. TOO DIFFICULT? We just want communication (which there was hardly any - sometimes we'd go 3 - 4 weeks without any communication from our PM) and the basement to be just like it was before the overflow. Do yourself a favor and RUN AWAY from Paul Davis!! It's been an awful experience with the PM and the contractors. Don't do work with them, please! Even our neighbor lady had to threaten to sue them if they didn't get their act in gear. So, it's not just us! Don't hire them!

Brooks and Steven did a wonderful job cleaning carpets after water damage…read more They were prompt, courteous and detailed. Would like to also add that the litigation team that was lead by Aundre was also fabulous. Highly recommend!!

Do not subcontract for this company if you want to be paid for your work…read more We completed several jobs for ServPro "Team Toft" in Omaha, which now also operates in Sioux Falls. We have multiple outstanding invoices from over a year ago that remain unpaid. We experienced disputes over alleged workmanship issues that were not communicated to us during the projects, as well as situations where project managers requested additional work but payment was later denied because formal change orders were not completed. In our experience, provisions in their franchise agreement were repeatedly relied upon when disputing or withholding payment on our invoices. This had a significant impact on our small, family-operated business and left us with thousands of dollars in unpaid work and expenses. Based on our firsthand experience as a subcontractor, we would not recommend working for ServPro. If you do choose to work with them, we strongly recommend getting every change order, approval, and request for additional work in writing before proceeding--even if you are pushed to complete the work quickly or given verbal assurances that you will be paid. We would also recommend having the homeowner and project manager sign a certificate of satisfaction upon completion of your work. It may seem like a lot of extra steps, but having thorough documentation can help protect your business when it comes time to getting paid. Unfortunately, we were too trusting and did not take these additional precautions. We hope sharing our experience helps another small business avoid finding themselves in the same situation.

From the start Sharp Carpet was the best option for air duct cleaning. Joel explained their…read moreprocess, their cost structure, and gave me an estimate when it could be completed. He met with me to give me a quote and his pricing structure was exactly the same as he explained on the phone. When the team showed up to work they were polite and efficient! Overall great experience with these guys! I do not have any photos but the air quality has changed significantly in our home sense they departed.

It was my pleasure in using Sharp Carpet Cleaning today. Two gentlemen who cleaned my carpets (…read moreJake and Matt ) were very professional and knew what they were doing with my carpets which I cannot remember the last time they were cleaned - lol. This company is a winner !!!! I will use then again in the near future . Terry B.

My neighbor and I were out front discussing the trees we both have and decided it wouldn't be a bad…read moreidea to get somebody to run a camera through our drains to see what kind of root damage we may have. We hoped to get a slight discount if we could get them done at the same time, 2 jobs, no travel time, possibly 2 additional jobs in the future. My neighbor contacted Roto Rooter and found out that it would cost $350 just to run the camera for each of us (outrageous) but was told that that cost was only if that's the only thing we had done and if we got another procedure that cost would be taken out of that. We scheduled someone to come out and he agreed to $250 for each inspection. He ran the camera from my laundry room where the main clean out is easily accessible. Like I expected he did find roots in the line but not until the end where my line meets the cities connection. It was slowing the flow but wasn't backing it up completely. He appeared to try to push through the roots unsuccessfully. I was told that the only way to fix this problem would be to excavate and replace all the pipe involved and he gave me multiple reasons why no other procedure would work and told me they couldn't guarantee any other procedure. My neighbor's cleanout was even easier to access since his was outside near the sidewalk. Minimal roots were discovered in his line as he had his hydro-jetted a couple years ago. I paid $250 cash and opted to proceed by getting the lines hydro-jetted. I didn't receive a receipt and assumed that was because the job wasn't completed yet. Without an appointment set up yet the guy with the hydro-jet called and said he was available and I told him he could head my way. I was surprised to learn that the hydro-jet hose needed to be ran through the house, down the stairs into the basement and then into the laundry room. He took good care to protect property in the laundry room but nothing to protect the floor or carpet down the stairs from the dirty hose. (not too concerned about this as the carpet is old and the tile could be washed.) I told the tech I wanted him to do what he could do within an hour as I couldn't afford more than that. After some time spent on getting the remote control working (transferring it to another machine or something like that) He ran the hose into the line and I kept an eye on the floor drain in the service room. Once satisfied that the hose was far enough he turned on the water. I was surprised not to get any water coming up from the floor drain. The tech ran his camera into the line and discovered once he got to the point of the "root ball" it had been pushed through and upon pulling back the hydro-jet hose discovered it was into the cities line at least 20 feet. I think he pushed through the roots before ever turning on the water. He then spent the remaining time he had cleaning up the interior of the pipe. He wrote me up a receipt for $695 and I paid with a debit card. The $250 that I already paid completely slipped my mind at this point and I didn't realize I over paid until later that evening. When I realized they hadn't deducted the $250 that I already spent, I text messaged the camera tech and was then told that the $250 would only be deducted if I had excavation work done and not from the price of the hydro-jet procedure. The only reason I even agreed to getting the work done in the first place is because I was under the impression that the job would cost $650 not $945. A few years ago the hydro-jet service was only $450 and I thought THAT was too much. This job should have cost me $650 plus taxes, TOTAL. I have since learned that Roto-Rooter employees are paid commissions and their paychecks are directly affected by how much they can bilk a customer for and that tech would have absolutely had me take out a loan or get financing in order to pay for excavation work that did not need to be performed. Although I'm satisfied with the work, it was not $945 worth of work. In total they were here less than 2 hours. Even less time was spent at my next-door neighbor's house and he also paid $945. The job was straight forward with no unforeseen circumstances or problems; there wasn't any clean up afterwards and the neighbor's job was faster and easier than mine. Edit: The manager contacted me and apologized for the misunderstanding. He offered to give me the price of what I thought it was going to be before the job started. I appreciate that and accepted his offer. As long as a company does the right thing and attempts to make the customer happy I really can't complain but please keep in mind of what could possibly happen.

We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!

I had them clean my garage floor that was full of oil stains and yucky from things being store…read morethere. They are good at what they do, very helpful about other services and helpful to explain the best ways of getting things clean. They are sole proprietor and I like supporting local businesses. I would use them again.

Travis and his staff provided exceptional service. He provided an upfront estimate of cost and time…read morerequired to complete the task. He was punctual returning phone calls regarding scheduling as well as arrival on the day of service. The carpets look great and thanks to Travis, I have better knowledge on how to care for them.

I have NEVER seen such hard working, honest, and thorough workers as the people from Servpro of…read moreSarpy County. They promised - They delivered! Upfront with the estimate, worked great with our insurance company. I would recommend this business to anyone who is feeling the loss due to water damage - even my insurance company - USAA - recommended them! Extremely pleased. A HUGE thank you to BOB - that man works circles around kids half his age.... and does it with a smile and a thank you! I hope to never HAVE to use them again, but it's a great peace of mind knowing they are out there! Give this business some business! You won't regret it!! Ask for BOB! :)

The ServPro experts I encountered from my initial contact, to the general manager and the two…read morehighly skilled, courtesy professionals Andre and Luis were nothing short of amazing! The response time by a general Manger after my initial contact was outstanding! The general manager assigned a team to examine my damaged area was just hours...the team of Andre and Luis came the same day, assessed the needs of my situation and immediately began work. Just two-days later my damaged n areas we just like the advertising indicates...like it never happened!!!! I highly recommend the ServPro team...they absolutely did not disappoint! Price was reasonable, service was incredible, will absolutely use in the future if needed!