I don't even know where to begin. Ritz-Carlton Istanbul completely destroyed our vacation, and…read moreendangered my wife's health. This hotel was a nightmare from start to finish, and I honestly cannot believe it's allowed to operate under the Ritz-Carlton name.
My wife got food poisoning after eating at one of their restaurants, and we are certain it was from the hotel's food. She became extremely sick--violently ill, and we were left to deal with everything on our own. We informed the staff and management right away, expecting immediate help or at least concern. But what we got was total silence. No help, no refund, no support--nothing. They acted like it wasn't their problem. They showed zero care for my wife's suffering.
This wasn't just bad service--it was inhumane.
If that wasn't enough, the hotel was blasting loud music for two night. Four nights of torture. We couldn't sleep, and we complained again and again to different managers. And just like with everything else, they did absolutely nothing. They gave empty promises, fake apologies, and then disappeared. No solutions. No respect. No decency.
The management is a disgrace--unprofessional, disconnected, and clearly not trained to handle basic guest needs, let alone a serious health emergency. We felt completely abandoned. This place is not safe. They are charging premium prices while offering some of the worst hospitality I've ever seen.
This hotel should not just be avoided--it should be reported to the city of Istanbul and health authorities. They are putting people's health at risk. Their food made my wife sick, their environment made our stay unbearable, and their complete lack of accountability made everything worse.
We will be contacting Ritz-Carlton corporate and local safety regulators in Istanbul. This is not just about a bad stay--this is about guest safety, human decency, and basic responsibility.
Shame on Ritz-Carlton Istanbul. You stole our time, our money, and my wife's health. You ruined what was supposed to be a special vacation and turned it into a painful memory we'll never forget.
Avoid this hotel at all costs.