Very kind cleaning crew and kind people, however I am extremely disappointed with the results. I have had a few cleaners come through for roughly the same price range, with incredibly better results, and they would give 2 stars except for the way they wasted my time.
They were scheduled for 4PM, at 345 as I am at the house waiting for them I receive a text asking if 430 is ok. I say yes, although I'm missing another meeting to be here at the house. At 447 I'm finally pissed and ask when they are going to be here and they magically show up 5 minutes later. I suspect the man that was running the crew as the man receiving the text messages although I can't be sure.
This was a move out cleaning and deep clean of the kitchen and bathrooms. No carpet, all hardwood, nothing crazy, 3 full baths but only 2 have been used. Floors needed swept and lightly mopped - My tenants didn't leave it that dirty I was just in an extreme rush to have the house clean for a showing and it just didn't happen.
Debris left on floor - I mean, actual debris not just a missed piece of paper, sinks missed from being cleaned, streaks on mirrors, honestly I have no idea what they did for 3 hours in here while I was gone. I'm sad because they were very kind and one of the girls on the crew explained it was her first time. I did the final walk through in the dark as it was late at night, and I had an hour and half drive home as this isn't my house.....The true messiness has been revealed today. Regardless I now have to get another cleaning crew In here and I will be contacting them for a refund, hopefully I can re coup some of the expenses from them. Will update this as necessary, but some of the basics:
Sinks completely Missed in Master Bath
Debris and Dirt on all floors
One bathroom completely missed except for vanity and mirror.
Oven covered in grease and honestly looks like wasn't touched.
Again, kind people working hard, but business must be results driven and this isn't it. Will update if they refund or come with a completely different crew to actually clean the house this time.
UPDATE - I've contacted the owner with the absolute horrid job - and they basically told me to get F*cked because I left a bad Yelp review ????? These things can be updated, and occasionally customer service is required when you aren't happy, sometimes good customer service beats bad performance! read more