Lyons used to be one of the best, which makes this experience especially disappointing. We dropped off a door for repair and were told for 12 weeks that they were waiting on the glass to ship. After finally reaching the expected completion deadline, we were informed the job would be ready.
However, when we arrived to pick it up, we were told the door was not fixed and that they were unable to obtain the glass at all. After such a long wait and repeated assurances, this lack of communication and follow-through was extremely frustrating.
I understand that supply issues can happen, but providing inaccurate updates over a 12-week period and only sharing the truth at pickup is unacceptable. I hope they can improve transparency and communication moving forward. read more