My father has come to this doctor's office and was treated poorly and was left confused and…read morefrustrated. Nobody attended to him for a while and staff was rude

Beware that they will not refill your prescriptions until you have your blood work done. They will…read morenot tell you that. I called when my prescriptions were not sent in. The male who answered the phone said he would take care of it. He never called me back, and my prescriptions were not sent in. I requested to speak to a supervisor the next time I called. She answered the phone, laughed, laughed, laughed, and laughed. I wondered how long she would laugh, and I finally said hello, then she said hello. She was very condescending as if it was common knowledge that I wouldn't get my prescriptions until my blood work was done. I hung up after telling her I would never make another appointment. They did send in 3 of my 6 prescription but also a medication I haven't taken in years. I had told the Dr. Rodriguez that I no longer take that medication. So even when they sent them in, they were wrong. Why wouldn't Dr. Rodriguez, tell me about blood work before prescriptions. Why did the supervisor act like it was common knowledge when the male answering the phone didn't even know. Was it a secret?

Wow! You wouldn't think with everything going on with the economy and with the shortage of good…read morehire help, That there wouldn't be a family clinic that can be so professional. I'm not kidding people! Right from the start I was treated well. Thank you guys!

This place is a joke my daughter went for the first time tested positive for COVID and the PA told…read moreher to take over the counter medicine like WTH my daughter has a horrible cough and I called to ask why Wasn't she given anything for the cough so they sent over Tessalon Perle what a joke this place...I will take my daughter to an urgent care to see if they can give her a cough syrup to ease her pain.... I really hope that PA never gets a MD but beat believe I will call the Texas medical board and file a complaint first thing in the morning

The office staff makes it difficult to get in touch with your providers over the phone. The nurse…read morenever calls back during the day time hours. The on call provider never calls back after hours. I have called on several occasions for urgent issues and didn't receive a call back ever, not even the next day. But, Once in the office, the provider , Obed is very knowledgeable and listens to your concerns. He is the best part of that office.

I saw the doctor (Daniel Garcia) on a Tuesday and 2 days later I called because I was still in a…read morelot of pain. I left a message for the nurse or doctor to get a prescription. I called 4 times throughout the day and all they could tell me is that he hasn't checked his messages but when he does, we'll call you back. I never received a call. Very unprofessional. I will never go back.

I walked in 20 min till 5. Empty clinic, asked for a physical and the receptionist lady told me "we…read moreclose at 5 as to say that a physical couldn't be performed. If you are closed lock the doors are at minimum make known that services won't be performed if not in clinic by a certain time. Not to mention a physical only takes 7 mins maybe. Now in racing to the place that close at 5 but is willing to see the last patient served.

This office has been good for my care but trying to reach anyone to ask a question is impossible. I…read morehave called 4 times been put on hold and then hung up on. It's frustrating to say the least

Dr. Green gave me an awesome stretch that I had been missing. Lucia did the ultrasound before…read moredoing the tens unit treatment. I love the new equipment and the electric table in Dr. Greens office. Many thanks to Dr. Green, Veronica and Lucia for a pleasant experience today!

Veronica sets the tone for best customer service She goes…read moreabove and beyond to ensure all of my needs are met I appreciate her kind attitude and her knowledge to answer any question I may have

Don't recommend this location. Sat in the waiting room for over an hour just to be told the doctor…read moreI was waiting to see called in sick

Best Dr. I have ever been to. My wait was shorter here than any other Dr. I've visited, including…read morespecialists. The quick wait coupled with the quality care I receive makes it a no-brainer to come back time after time. It's also nice that he, and his staff, are bilingual. Yes - actually bilingual.

I called in search of a new PCP and informed the front desk that I've already had my annual but I…read morewanted to discuss transferring from my PCP to a new PCP when I get to the clinic I was told I was there for high blood pressure I explained to the nurse I do not have HBP and was told I can see a nurse practitioner but I have to choose 1 thing that I would like to discuss. The nurse only told me that she was not responsible it wasn't her fault. My point is how do you put high blood pressure in my chart did you have me mistaken for someone else, But that was the response from the nurse so I don't think I can trust this clinic

I have been going to this practice for the last 9 yrs!…read more Dr. Daumas is pretty good and knows her stuff! I was her patient for a little bit and then I became a patient of the PA, Teri. Teri is just great! She remembers me and I feel super comfortable talking with her. Even though I moved farther away from their office I still make the trek out. The staff is always pleasant whether in person or on the phone. I love this practice and feel like I get good medical advice and attention!

Love Dr. Cesario Castillo, but his office staff is inept at best. I have a current Insurance card…read morethrough Memorial Hermann and he is listed as my primary care physician, but the staff said they called Memorial Hermann and he is not listed as my PCP. I then called and MH said that I was correct and that he was my PCP. Awful!

I've been a patient of Dr. G for over 15 years, but the time has come to move on. The staff has…read morebecome extremely unprofessional--calls are ignored, or worse, picked up only to be hung up on. On top of that, appointments are booked so far out that getting timely care is nearly impossible. This is unacceptable for any medical practice and reflects poorly on the doctor and the office as a whole. After years of loyalty, it's frustrating to see such disregard for patients. I hope changes are made, but I can't continue trusting my family's health to a practice that operates this way.