I am so happy I went to Dr. Dunlop! I had implants on my upper arch 2 years ago, and they turned…read moreout bad. To make a long story short, no dentist would help me. Dr. Dunlop put me at ease and offered me a solution. He's great and so is his staff. Thank you so much Better life dental!

Everything was awesome, very professional. They are there for me when I need them and normally get…read moreme in within 24 hours. Definitely would recommend them.

I've been a patient here for over 10 years and the office staff is always friendly, the hygienists…read morewonderful and Dr. Asselin very thorough. Do remember to take a check as there is a very high fee to use a credit card for payment.

I've reported this office to the Dental Board of California and the BBB and I highly suggest anyone…read moreelse with a billing complaint do the same thing--and, judging by the negative reviews, there are quite a few. Are the dentists and hygienists amazing? Absolutely. Unfortunately, the billing department is horrendous, deceptive, dishonest, and all-around appalling. Like others have said, they lied and tricked me into authorizing services based on a small dollar amount they promised I would owe, which was vastly incorrect. Each conversation I had with staff following the incorrect billing amount resulted in inconsistent reasons, assuming I could get a response at all. I was a patient here for nearly 12 years and genuinely loved my dentist. When my insurance changed this year and they became out-of-network, I called billing on January 26th to confirm expenses for OON since paying a small fee might have been worth it to stay with my dentist. They took my insurance information and said they'd "run" it and call me back with a dollar amount. On January 29th, they called back and confirmed I would owe $0 for my exam and cleaning. I specifically reiterated this and they confirmed. At my February 11th appointment, when I found out I needed my 5-year x-rays, I told my hygienist I couldn't authorize them without knowing my cost given my OON status. She went to billing, returned with "$38" written on paper, and confirmed billing had verified it. I authorized solely based on that number. Then I received a bill for $254, which included fees for the cleaning, exam, and more than $38 for the x-rays. I immediately paid $38 online and left the remaining $216 unpaid. When I disputed it over the phone, Yesenia repeatedly said "services were rendered" and then claimed staff CANNOT give a dollar amount I'll owe and have NO way to do so. Yet they had. Twice. I explained this, and that I can't be held accountable for staff making mistakes, to which she explicitly repeated "services were rendered." I asked to speak with a manager who acknowledged the mistake, saying staff should never have given me a cost and that they can't, but that only my dentist could waive the balance. She promised a follow-up that never came. When I called back myself weeks later, a third staff member, Gabby, had no knowledge of my previous conversation and completely contradicted what the first two had told me. She stated that the staff had given me an "estimate" and it was my insurance's problem to resolve. (It isn't my insurance's problem. They covered 100% for my exam and cleaning and 80% for my x-rays. The problem is the billing department billed ABOVE that coverage limit and lied about what I would owe in order to get my money.) I told her that the manager a few weeks prior told me staff should NOT have given me a cost at all and that I was awaiting a bill adjustment decision. Gabby repeatedly responded with, "we gave you an estimate" and had no interest in listening or following up with the manager. As I was currently in the middle of a big life change, I couldn't afford to be sent to collections, and I paid the deceptive $216 I shouldn't have owed. I let Gabby know I'd be filing complaints. There is a very common thread in the 1-star reviews here and I beg people to listen. The billing department is filled with deception and a lack of empathy. Had they been honest from the start and told me that they couldn't give me a dollar amount, I'd have understood and canceled my appointment, as I can't afford extra medical expenses of that magnitude. I should never have trusted these people. PLEASE FILE YOUR COMPLAINTS WITH THE DENTAL BOARD.

my experience was amazing! the offices lady's were wonderful ! and i had dental trama and they…read morehelped me over come that ! and they cared a lot making sure i had what i needed to get done and everything ! and overall great people ! definitely would recommend

0/10 absolutely do not recommend. The ladies in the front are dry & rude with no type of customer…read moreservice skills. They even answer the phone dry & unwelcoming. They have you wait for over an hour without any type of reassurance. Unless your teeth are falling out by the minute do not come here.

When was the last time your dentist sent you a check?…read more A friend recommended Dr. ROCI0 and I've had three visits with her over the last couple of months. The first time we met she actually sat down next to me for 10 minutes and went over all my x-rays, explaining tooth by tooth what was going on and what her recommendations were. I've never had a dentist do that. I've never had a physician take that much time, either. As a nurse, this is the model that I try to follow: take time to get eyeball to eyeball with your patient and find out what's on their mind and then figure out what you need to do to help. But time constraints are real. Sometimes as a patient you feel like you're on a conveyor belt and the healthcare provider is trying to see is many a day as possible. Apparently this office has a different philosophy. Everybody I've met with from the front desk to the hygienists to the dentist yourself has been a model of cordiality and professionalism. On top of which, Dr. Rocio's chair-side manner is sensitive and caring. I actually dozed off while she was working. And then today they sent me a check for $51.00. I had to call them up and ask them what was going on. I have never seen any physician or dentist who did something like this. Apparently my insurance company paid more than they needed to so they're refunding the difference to me. Heck of a business model: Instead of a surprise bill you get a surprise refund.

Had gone to them several times for cleanings. Got a notice that insurance was changing through…read morethem, but called to verify my co-payment/ deductible which they said for preventative care it would still be a $0 deductible which it had always been. Then over a month later I received a bill in the mail for a deductible. Called about it and they couldn't figure it out. Said they would have their manager call as she was out on vacation. she never called so I called again 2 months later, they apologized and said she would call me back within 48 hours which she didn't. Just kept getting bills in the mail every few months. My favorite dentist and hygienist both left before this ordeal. Needless to say I will not be a patient anymore for Kellogg and Grant.

Dr. Faried and his staff run the best practice I've ever used. They truly care about the welfare of…read moretheir patients and it shows in the care and services they provide. I've been to dentists for decades and never have I experienced The depth of care and service I experienced at this practice. I highly recommend them.

Hands down my experience with Kingsburg Smile Center was the BEST I have ever had with any dentists…read moreoffice, this is saying a lot because I LOVE going to the dentist. Having my my teeth cleaned is something I look forward to and overall good hygiene and health are very important to me. From the moment I found this office was in network, I began to read reviews; the good energy and positive experiences is why I chose them. On arrival I was greeted by the unbelievably talented Dr. Neikka Faried with warmth and provided me with great understanding of my insurance coverage. Then, the one and only Hillary took me to the back for a cleaning. She did a great job and even taught me some fun facts about my teeth. Finally, Blanca was very gentle with the process of taking oral xrays. Once I was deemed a clean oral bill of health, Dr. Behzad Faried (Neikka's father) checked me out for braces. Overall this is place is my dream! Can't wait till I can afford braces and for this crew to take care of me. I seriously love this office, all the staff and literally want to move in haha it's better than home

My Dentist did a wonderful job with my root canal. It didn't hurt…read more My Dentist was very professional and everyone from the office. He was gentle, and that means a lot to me. He didn't hurt me. I have a very sensitive mouth.

I would never recommend this place to anyone I cared about…read more I found this place via my insurance company's website, particularly through searching places with weekend hours. Only after my first appointment, did I learn the following, both of which would have been dealbreakers had I known in advance: 1) The office was only open 8-10am MTTHF, with Wed being closer to a full day. I work full time, closer to the M-F 7-4pm thing, and these horrible hours would continuously have interrupted my work schedule. Even if they were open 8-4M-F, I would have more flexibility to work around that, but open 2 hrs on most days of the week? I'm surprised they're still in business. This also means they schedule everyone in that time period (why overbook? why not open for more hours?) and this huge group of people sit around until they are seen- seriously felt like an emergency room. Good luck getting seen in a timely manner, so now you are missing even more of your busy day. 2) They don't ever answer they phone. They have a third party answer it, so if you call during business hours, it doesn't ring at the office, it rings (a cellphone?) and some person listens to the messages and relays -what they choose to- to the dentists. I played so much phone tag, it was ridiculous. ALSO when I had an issue with my tooth, I was completely unable to get a hold of them. You decide if you want to deal with that. Beyond the problems above, I had continually poor customer service (see phone issues above, billing errors, and constantly being pressured to get additional services). Furthermore, the DENTAL service I received was below the standard of care thus requiring me to go to a NEW dentist to get things FIXED. Who wants to go to another practitioner to fix what one practitioner has done to you? Who wants complications, tooth pain, extra surgery, etc?? In addition, in my continuing care under my new/current dentist, his office has informed me that the information I was given by the this dentist was false and outdated. I have multiple additional complaints but I think you get the picture. It's times like this that I wish I was a litigation-happy stereotypical American, this practice needs a ***** slap back to reality, even out of the dental world to spare other innocent people.

Avoid at all cost! Horrible care! I initially went in for a check up bc it's been years since I…read morelast went. I wanted to do teeth cleaning and possibly filing and they said they could get it done on the spot. They wanted to get X-rays for my wisdom and offered to take it out at the same time too. Which is ridiculous bc this was literally only 15 mins after check in. Then the young Indian dentist who was working on all 3 patients in at the time came in and worked so fast on my teeth. He cleaned it and added fillings and now I have pain daring back 2 months. He finished within 30 mins doing a cleaning and filling and I now have sensitivity pain from my teeth.

It seems that the newer office personal are not knowledgeable in what is done in the office or not…read more Also they supposable see patients for emergency situations and provide treatment, but they pick and choice who they want to service. Went in for a toothache, was unable to eat or drink anything because of the pain, thus I was having difficulty taken my medications. Went in and explained to dentist what the issue was. He just tapped on several of my teeth and then told me to come back in 5 days to get treatment. I expressed concern over possible infection, the excruciating pain and being unable to take necessary medication for underlining medical condition. This was all ignored and told to come back in 5 days. Unacceptable. Their quality of care has gone down in the last year.

I had a very disappointing experience with Dr. John K Lee's office…read more I was scheduled for a cleaning and ended up waiting outside in the heat for about an hour because the office doors remained locked until 1:00 p.m. By the time I was finally able to go inside, I was drenched in sweat. Once I checked in, the staff informed me that my insurance was out of network and that a basic cleaning would cost around $300. They acted as though this had already been communicated to me, but it had not. If I had been notified before my appointment, I never would have taken time off work or made the trip. To prepare for my cleaning, my orthodontist had removed my archwire earlier that day. Because the cleaning couldn't be completed, I had to return to my orthodontist without having the cleaning done, disrupting multiple appointments that had been carefully coordinated. I understand that insurance networks vary, but that information should have been communicated before my appointment--not after I had taken time off work, waited outside in the heat, and coordinated my orthodontic treatment around the cleaning. The lack of communication and respect for my time made this an incredibly disappointing experience.

I've had a few issues with unpleasant dental work, so a good friend referred me to Dr Lee…read more I cannot thank her enough! Dr Lee is not only a kind soul with a presence that immediately puts you at ease, he possessed excellent skills to remedy my initial complaint quickly and make a plan to proactively fix other issues he noted. I literally stayed in the chair stunned that he had completed all of the work he needed to do so quickly! No pain, no added anxiety and no waiting. For the first time in my adult life, I can honestly say-J love my dentist!