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Recommended Reviews - Luxury Nails & Spa
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11 months ago
I'm surprised they have so many good reviews on facebook because as the other reviews on here have stated Monica is rude and patronising to her customers and is constantly making snide comments and you will get berated for the smallest thing like if you decide you want a different shade (which should not be a problem you're paying them enough money). You're also made to feel stupid for asking any questions. If anyone asks about paying by card they're treated like crap and told to go away. Another customer got shouted at by Monica because she 'used too much paper towel' after washing her hands. She is also always asking customers about whether they're single and making inappropriate comments about their sex lives. She also comments on people's appearances. I was uncomfortable the whole time I was there and couldn't wait to leave to be honest. The man who did my nails also tutted and got annoyed at me after asking me to move my hand and he didn't even tell me which direction he wanted me to move it in. The nail quality also isn't that great either to be honest and it feels kind of rushed. There are plenty of better and more professional nail places in Exeter you can go to and I would recommend avoiding this one. read more
10 months ago
Amazing artistry, accommodating people... always had a fantastic job on my nails when coming here and the range of designs and art is the best around. Love the vibe, it's really friendly, everyone is very caring... I understand that the other reviewers didn't enjoy the experience but I think that's more a personality clash than anything else! Monika is straight talking and bold and I love that. Take everything said with a pinch of salt and just enjoy the ride! read more
1 year ago
I totally agree with what other have said the mother is so rude she runs you down in front of other customers, she thinks she is funny when she keeps using the F word but it's not at all funny she is downright rude. I have been there several times but now feel that enough is enough as she won't change and I've had enough. Perhaps her daughter and husband should explain to her that her actions are not at all good. read more
1 year ago
I went in on the 5th July for my second visit. I am not going back as the technician I had was mocking me for being anxious and not being relaxed. The technician said I will cut your finger off if you don't relax.I suffer from social anxiety so doing this is big for me. Don't go there if you have mental health issues as you will be mocked . read more
1 year ago
Avoid. Monica is so rude to all her customers! Tells you not to come back for looking at your nails!!
1 year ago
loved it couldnt reccomend it enough the atmosphere and the customer service was impeccable my nails look absolutely beautiful read more
2 years ago
the quality of their work is lovely however the mum (Monika) is rude and insulting. you are effectively paying for someone to be rude to you. I went continuously for 6 months but when she started slagging me off to a customer sat next me that was the final straw. she has hit my hand several times, she rushes and was being rough. having your nails done is a treat, not here read more
7 years ago
Monica is absolutely fantastic at doing nails. She is such a perfectionist. Really lovely family run nail bar. They all make you feel welcome and are so friendly. Nothing is too much trouble for them. Always come out with a smile on my face after spending an hour with Monica and all her craziness!!!! You won't go anywhere else once you've been here. read more
More info about Luxury Nails & Spa
4 South Street
Exeter EX1 1DZ
United Kingdom
Directions
01393 794712
Call Now
Visit Website
https://duchau260899.wixsite.com/luxurynailsspa-exete
Hours
What time does Luxury Nails & Spa open?
Luxury Nails & Spa opens at 9:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Luxury Nails & Spa opens at 10:00 AM on Sunday.
What time does Luxury Nails & Spa close?
Luxury Nails & Spa closes at 6:30 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Luxury Nails & Spa closes at 4:00 PM on Sunday.
Mon-Sat 9:00 AM - 6:30 PMSun 10:00 AM - 4:00 PM
Outdoor Amenities
Does Luxury Nails & Spa have parking?
Yes, Luxury Nails & Spa has parking options.
Other Amenities
Does Luxury Nails & Spa have free WiFi?
Yes, Luxury Nails & Spa has free WiFi.
Why does Yelp recommend reviews?
3 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
8 months ago
This is the third time I have been here and will never go back. I firstly asked for a simple design (white with stars) which Monica said they would not do. So I settled for French tips with one star on the index finger. The whole time Monica was doing my nails, she slagged off other customers and swore about them several times. Monica then rushed the stars so much due to her slagging off that they were wonky, and when I asked her to neaten the stars a little she told me to F*** off, not come back and that it's my fault that they were wonky because I was talking too much to my friend (??!). Instead of Monica then adjusting the design slightly, she wiped them off and refused to re do them, telling me that if I complain that I get no stars at all. At that point I was very cross because not only had she refused the first simple design AND had continuously sworn at me as she rushed my nails, but she then completely refused to finish my nails from there, so I was then left with unfinished nails. When I went to pay (which in hindsight, I should not have payed for my experience) Monica then tried to charge me £28 for plain french tips, plus 10% charge because I wanted to pay by card (considering that the first time I went, I was charged £19. Each time you go the price is hiked up and so is the rudeness!) This place is totally unprofessional, Monica is horrendously rude and will only do the nail designs she can be bothered to do. Only visit if you want to pay to be sworn at. read more
1 year ago
I had an extremely upsetting and unprofessional experience during my recent visit to Luxury Nails and Spa. My appointment was with Monika, and from the beginning, her behaviour was completely inappropriate and disrespectful. During my treatment, she repeatedly made personal and offensive comments about my appearance and clothing. She asked if I had a boyfriend, and when I said no, she told me it was because I had "manly hands" and "manly clothing." She then tugged at my top and commented that if it were shorter, she would be able to see my chest -- which was deeply uncomfortable and unacceptable. When I pointed out that one of my nails looked uneven, she told me my "eye was wonky," accused me of being "too fussy," and even said she would "cut my finger off and tell me to f*** off." She then continued to mock me, telling other customers I was being "rude and fussy," and made repeated inappropriate sexual comments ("cheeky cheeky with men") -- even in front of a small child in the salon. Eventually, her daughter took over my nails, and I want to be clear that she did an excellent job and was professional and polite. However, because of the appalling behaviour I experienced from Monika, I will never return and cannot recommend this salon. No customer should have to endure this kind of treatment in what should be a relaxing and respecting environment. WOULD NOT NOT NOT RECOMMEND TO ANYONE, EVEN MY WORST ENEMY read more
7 years ago
Very welcoming and friendly, a good pedicure. Thank you!














